Initial Business Response / [redacted] (1000, 11, 2014/09/03) */ August 29, [redacted] Revdex.com of Hawaii, Inc [redacted] Honolulu, HI RE: Case [redacted] : Mrs [redacted] Dear Ms***, I am responding to a letter that you sent to [redacted] ***, General Manager of the JW Marriott Ihilani Resort & SpaWe have been in contact with the guest, Mrs [redacted] regarding her concernsWe have explained that the luau she attended was at [redacted] and is not affiliated with the JW Marriott lhilani ResortIn discussion with the management at [redacted] , they stated that to their knowledge no one else on the night that Mrs [redacted] and her husband attended the luau got sick from their foodIt is our understanding that [redacted] did not provide any compensation to Mrs***As Mrs [redacted] was a guest of our hotel we paid for her luau and that of her husband's as a gesture of good will Mrs [redacted] filed a security report on July 23, with our Security office with regards to the bug bites and the case has since been submitted to Marriott Corporate Claims divisionMarriott Claims will review the case and work directly with Mrs [redacted] on a final resolutionWe have had numerous conservations with the ***'s on these matters and have tried to work with them in good faith Should you have any additional questions, please feel free to contact me Sincerely, [redacted] Director of Operations JW Marriott Ihilani Resort & Spa [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only thing Mariott did was deny the allegations and they did not agree to accept responsibilityInitially refunding the money for the luau would have been sufficientHowever due to me missing another planned trip due the the illness from this trip, I am requesting a full refund for the hotel stay as wellI had another trip planned for 7/17/and could not attend due to the illness from this tripI was advised not to fly and was unable to eat for many day after stating in HawaiiThe resolution would e to refund all monies for the stayI still have a non refundable ticket to Texas that we were unable to use due to me being sick
Initial Business Response /* (1000, 11, 2014/09/03) */
August 29, 2014
[redacted]
Revdex.com of Hawaii, Inc.
[redacted]
Honolulu, HI 96813
RE: Case [redacted]: Mrs. [redacted]
Dear Ms. [redacted],
I am responding to a...
letter that you sent to [redacted], General Manager of the JW Marriott Ihilani Resort & Spa. We have been in contact with the guest, Mrs. [redacted] regarding her concerns. We have explained that the luau she attended was at [redacted] and is not affiliated with the JW Marriott lhilani Resort. In discussion with the management at [redacted], they stated that to their knowledge no one else on the night that Mrs. [redacted] and her husband attended the luau got sick from their food. It is our understanding that [redacted] did not provide any compensation to Mrs. [redacted]. As Mrs. [redacted] was a guest of our hotel we paid for her luau and that of her husband's as a gesture of good will.
Mrs. [redacted] filed a security report on July 23, 2014 with our Security office with regards to the bug bites and the case has since been submitted to Marriott Corporate Claims division. Marriott Claims will review the case and work directly with Mrs. [redacted] on a final resolution. We have had numerous conservations with the [redacted]'s on these matters and have tried to work with them in good faith.
Should you have any additional questions, please feel free to contact me.
Sincerely,
[redacted]
Director of Operations
JW Marriott Ihilani Resort & Spa
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only thing Mariott did was deny the allegations and they did not agree to accept responsibility. Initially refunding the money for the luau would have been sufficient. However due to me missing another planned trip due the the illness from this trip, I am requesting a full refund for the hotel stay as well. I had another trip planned for 7/17/2014 and could not attend due to the illness from this trip. I was advised not to fly and was unable to eat for many day after stating in Hawaii. The resolution would e to refund all monies for the stay. I still have a non refundable ticket to Texas that we were unable to use due to me being sick.
Initial Business Response / [redacted] (1000, 11, 2014/09/03) */ August 29, [redacted] Revdex.com of Hawaii, Inc [redacted] Honolulu, HI RE: Case [redacted] : Mrs [redacted] Dear Ms***, I am responding to a letter that you sent to [redacted] ***, General Manager of the JW Marriott Ihilani Resort & SpaWe have been in contact with the guest, Mrs [redacted] regarding her concernsWe have explained that the luau she attended was at [redacted] and is not affiliated with the JW Marriott lhilani ResortIn discussion with the management at [redacted] , they stated that to their knowledge no one else on the night that Mrs [redacted] and her husband attended the luau got sick from their foodIt is our understanding that [redacted] did not provide any compensation to Mrs***As Mrs [redacted] was a guest of our hotel we paid for her luau and that of her husband's as a gesture of good will Mrs [redacted] filed a security report on July 23, with our Security office with regards to the bug bites and the case has since been submitted to Marriott Corporate Claims divisionMarriott Claims will review the case and work directly with Mrs [redacted] on a final resolutionWe have had numerous conservations with the ***'s on these matters and have tried to work with them in good faith Should you have any additional questions, please feel free to contact me Sincerely, [redacted] Director of Operations JW Marriott Ihilani Resort & Spa [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only thing Mariott did was deny the allegations and they did not agree to accept responsibilityInitially refunding the money for the luau would have been sufficientHowever due to me missing another planned trip due the the illness from this trip, I am requesting a full refund for the hotel stay as wellI had another trip planned for 7/17/and could not attend due to the illness from this tripI was advised not to fly and was unable to eat for many day after stating in HawaiiThe resolution would e to refund all monies for the stayI still have a non refundable ticket to Texas that we were unable to use due to me being sick
Initial Business Response /* (1000, 11, 2014/09/03) */
August 29, 2014
[redacted]
Revdex.com of Hawaii, Inc.
[redacted]
Honolulu, HI 96813
RE: Case [redacted]: Mrs. [redacted]
Dear Ms. [redacted],
I am responding to a...
letter that you sent to [redacted], General Manager of the JW Marriott Ihilani Resort & Spa. We have been in contact with the guest, Mrs. [redacted] regarding her concerns. We have explained that the luau she attended was at [redacted] and is not affiliated with the JW Marriott lhilani Resort. In discussion with the management at [redacted], they stated that to their knowledge no one else on the night that Mrs. [redacted] and her husband attended the luau got sick from their food. It is our understanding that [redacted] did not provide any compensation to Mrs. [redacted]. As Mrs. [redacted] was a guest of our hotel we paid for her luau and that of her husband's as a gesture of good will.
Mrs. [redacted] filed a security report on July 23, 2014 with our Security office with regards to the bug bites and the case has since been submitted to Marriott Corporate Claims division. Marriott Claims will review the case and work directly with Mrs. [redacted] on a final resolution. We have had numerous conservations with the [redacted]'s on these matters and have tried to work with them in good faith.
Should you have any additional questions, please feel free to contact me.
Sincerely,
[redacted]
Director of Operations
JW Marriott Ihilani Resort & Spa
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only thing Mariott did was deny the allegations and they did not agree to accept responsibility. Initially refunding the money for the luau would have been sufficient. However due to me missing another planned trip due the the illness from this trip, I am requesting a full refund for the hotel stay as well. I had another trip planned for 7/17/2014 and could not attend due to the illness from this trip. I was advised not to fly and was unable to eat for many day after stating in Hawaii. The resolution would e to refund all monies for the stay. I still have a non refundable ticket to Texas that we were unable to use due to me being sick.