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J. Wasser & Reviews (2)

• Oct 31, 2023

J Wasser increases your rent prices even outside of your lease
They increase your rent price outside of your lease / contract.
Building itself is full of rats and cockroaches and they dont care.
Its impossible to get any repairs or maintenance for your appartment. Repairs department is never there to answer your call and they will never respond nor callback on your voicemails.

Review: for 10 days out the months December- February we did not have heat or hot water which cause our pipes to freeze at one point. Our building provides heat and hot water throughout the building.

We also had problems with our gas line. we could not use our stove.

For one month we did not have a fridge.

Our gas line is exposed in the hallway.Desired Settlement: the landlord is charging us for all days during the time they did not provide the necessary living accommodations.

Business

Response:

To whom this may concern, The complainant on this matter is living in the apartment illegally. As per the lease that was signed, a new tenant is only allowed in, if there is written authorization from the landlord. That authorization shall not be unreasonably withheld. We never received notice of a new tenant moving in, and as per company policy, we do not deal with complaints or issues from people we are not familiar with, and are not legal tenants. The legal tenant though did call to complain, and her issue was significant. We did tell her that we sympathize with the unfortunate inconvenience she had to endure and offered her a credit in response. We explained that the matter was partly out of our hands, as it occurred in middle of the night, and we did everything in our power to remedy the situation as fast as humanly possible. And that although we did do everything we are legally required to do, we still wanted to offer a credit to assuage her negative feelings towards the incident. She felt that the credit was not sufficient to placate her for the difficulty she had to endure. I did tell the tenant of record that although at this time I was only able to get this credit amount approved, I am still happy to speak with her, and try to push the landlord to approve a larger credit. I told her on April [redacted] 2015 to call me Monday April **, 2015 if she wanted to discuss further. She has not called back. In the interim of thi s correspondence, I did get calls from the illegal roommate, and politely told her that "I can't speak with tenant's who are not on the lease. I am not looking to pursue legal action for a breach of lease, (which I have every right to do) because I have a very positive relationship with the tenant of record. an per company policy, I can only deal with her". I am still working with both sides to come to an agreement that is reasonable. and doing the best a management company can doto keep everyone happy. Please fell free to contact me to discuss further.

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Description: PROPERTY MANAGEMENT - INDUSTRIAL & COMMERCIAL, REAL ESTATE INVESTORS

Address: 1261 39th Street, 3rd Floor, Brooklyn, New York, United States, 11218

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