GOOD AFTERNOON,AS THE COMPLAINT STATES [redacted] BROUGHT HER PILOT IN FOR A TIMING BELT REPLACEMENT WHICH WAS DUE. AND YES WHEN DOING THIS MAINTENENCE REPAIR WE FOUND A OIL LEAK THAT IF TAKEN CARE OF WHILE DOING THE TIMING BELT WOULD SAVE THEN A GOOD AMOUNT OF MONEY. ALL WAS GOOD. WE ALWAYS DRIVE...
VEHICLES AFTER REPAIRS TO MAKE SURE ALL IS GOOD BEFORE GIVING THE VEHICLE BACK TO THE CUSTOMER. SHE CAME AND PICKED THE VEHICLE. ALL WAS GOOD. THEN 2 WEEKS LATER SHE BRING THE PILOT BACK IN AND SAYS THE LIGHT FOR THE SRS SYSTEM IS ON, AND WE MUST HAVE DONE SOMETHING TO IT WHEN THE TIMING BELT WAS REPLACED?? TIMING BELT AND SRS SYSTEM HAVE NOTHING TO DO WITH EACH OTHER. SO WE CHECKED IT OUT FOR FREE AND LET HER KNOW WHAT IT NEEDED. SHE ELECTED TO TAKE IT TO ANOTHER DEALER AND HAVE THEM CHECK IT OUT. THEY TOLD HER THE SAME THING. SO THEN SHE BROUGHT IT BACK TO US AND WANTED US TO FIX IT FOR FREE, PARTS AND LABOR. WHAT WE TOLD HER WAS THAT BOTH REPAIRS HAVE NOTHING TO DO WITH EACH OTHER AND AS A GOOD WILL GESTURE WE WOULD PUT THE PART IN FOR FREE AS LONG AS SHE PAYS FOR THE PARTS. MRS. [redacted] WAS NOT HAPPY WITH THAT AND CONTACTED YOU FOLKS. I BELIEVE AS A VICTORY HONDA EMPLOYEE, THAT WE DID THE RIGHT THING AND TRIED TO HELP THE CUSTOMER OUT OF A STRANGE CONCERN. NOT SURE WHAT ELSE WE CAN DO FOR HER.THANK YOU [redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10818072, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
The red warning light problem occurred right after the repair done by Victory Honda. As the first owner for this car for over 10 years, we know that this car never had this problem before. We paid around $1000 to do change the timing belt. But had a new problem after the repair. We believe the Victory Honda should be totally responsible for the bad result after the repair.
Regards,
[redacted]
GOOD AFTERNOON,AS THE COMPLAINT STATES [redacted] BROUGHT HER PILOT IN FOR A TIMING BELT REPLACEMENT WHICH WAS DUE. AND YES WHEN DOING THIS MAINTENENCE REPAIR WE FOUND A OIL LEAK THAT IF TAKEN CARE OF WHILE DOING THE TIMING BELT WOULD SAVE THEN A GOOD AMOUNT OF MONEY. ALL WAS GOOD. WE ALWAYS DRIVE...
VEHICLES AFTER REPAIRS TO MAKE SURE ALL IS GOOD BEFORE GIVING THE VEHICLE BACK TO THE CUSTOMER. SHE CAME AND PICKED THE VEHICLE. ALL WAS GOOD. THEN 2 WEEKS LATER SHE BRING THE PILOT BACK IN AND SAYS THE LIGHT FOR THE SRS SYSTEM IS ON, AND WE MUST HAVE DONE SOMETHING TO IT WHEN THE TIMING BELT WAS REPLACED?? TIMING BELT AND SRS SYSTEM HAVE NOTHING TO DO WITH EACH OTHER. SO WE CHECKED IT OUT FOR FREE AND LET HER KNOW WHAT IT NEEDED. SHE ELECTED TO TAKE IT TO ANOTHER DEALER AND HAVE THEM CHECK IT OUT. THEY TOLD HER THE SAME THING. SO THEN SHE BROUGHT IT BACK TO US AND WANTED US TO FIX IT FOR FREE, PARTS AND LABOR. WHAT WE TOLD HER WAS THAT BOTH REPAIRS HAVE NOTHING TO DO WITH EACH OTHER AND AS A GOOD WILL GESTURE WE WOULD PUT THE PART IN FOR FREE AS LONG AS SHE PAYS FOR THE PARTS. MRS. [redacted] WAS NOT HAPPY WITH THAT AND CONTACTED YOU FOLKS. I BELIEVE AS A VICTORY HONDA EMPLOYEE, THAT WE DID THE RIGHT THING AND TRIED TO HELP THE CUSTOMER OUT OF A STRANGE CONCERN. NOT SURE WHAT ELSE WE CAN DO FOR HER.THANK YOU [redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10818072, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
The red warning light problem occurred right after the repair done by Victory Honda. As the first owner for this car for over 10 years, we know that this car never had this problem before. We paid around $1000 to do change the timing belt. But had a new problem after the repair. We believe the Victory Honda should be totally responsible for the bad result after the repair.
Regards,
[redacted]