J Zepeda Construction

To whom it may concern, I am representing My Merchant Now LLC and can testify for the services rendered to [redacted] . As you can see on the documentation provided, we did everything we could in our behalf to meet [redacted] needs and provide him with the product he hired us to do. Our... company has a strict policy of no refunds and or credits that you can see on all the invoices and receipts. You can also see that our company NEVER cancelled the services nor did we fail to provide the client with the customization he requested. The online cart is fully finished in the coding aspect and was mailed to him on 5/26/2016 per his request “as is” because he hired an internal staff member to complete this specific project. You can see on the logs and emails that there were several attempts for us to complete our work, and that he agreed that we were waiting on him to finish the cart. We gave him the code of the online cart he hired us for and the only reason why it was not completed and or launched is because he failed to provide us with the necessary items to complete his cart as he agrees on the emails he forwarded back. It is always our motivation to meet our client’s needs and we have never had unhappy clients. In this case, I believe it was a miscommunication on behalf of [redacted] because we did everything he hired us for. He also never expressed that he was not happy nor did we ever cancelled our work there for I believe that he should of come to us before going directly to the credit card company to put in a dispute. It has been 6 months since we have been waiting on [redacted] . I have proof of the code and the entire online cart that we created/customized to his needs so a charge back is not something we as a company deserve nor have ever have dealt with before. If you need us to send you the entire lines of codes (there are thousands) for us to prove that the work was done, we can as well. Thank you in helping us resolve this matter.

We are working with the client in the product that he requested from usWe had to create a brand new product for him and we are currently working on satisfying his needs

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***They are currently working on fulling the requirements and I am happy with the progress made thus far
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:[redacted],I apologize for the late response. Please keep the mentioned case opened. The business has responded but a resolution is still not complete. Until I receive the promised product which I have not as of yet I would like to keep this matter as unresolved. They have not yet delivered promised product and I would like to keep this open to insure that they deliver on their promises. Thank you for your help with this,[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

To whom it may concern, I am representing My Merchant Now LLC and can testify for the services rendered to [redacted]. As you can see on the documentation provided, we did everything we could in our behalf to meet [redacted] needs and provide him with the product he hired us to do. Our...

company has a strict policy of no refunds and or credits that you can see on all the invoices and receipts. You can also see that our company NEVER cancelled the services nor did we fail to provide the client with the customization he requested. The online cart is fully finished in the coding aspect and was mailed to him on 5/26/2016 per his request “as is” because he hired an internal staff member to complete this specific project. You can see on the logs and emails that there were several attempts for us to complete our work, and that he agreed that we were waiting on him to finish the cart. We gave him the code of the online cart he hired us for and the only reason why it was not completed and or launched is because he failed to provide us with the necessary items to complete his cart as he agrees on the emails he forwarded back. It is always our motivation to meet our client’s needs and we have never had unhappy clients. In this case, I believe it was a miscommunication on behalf of [redacted] because we did everything he hired us for. He also never expressed that he was not happy nor did we ever cancelled our work there for I believe that he should of come to us before going directly to the credit card company to put in a dispute. It has been 6 months since we have been waiting on [redacted]. I have proof of the code and the entire online cart that we created/customized to his needs so a charge back is not something we as a company deserve nor have ever have dealt with before. If you need us to send you the entire lines of codes (there are thousands) for us to prove that the work was done, we can as well. Thank you in helping us resolve this matter.