J2 Global Reviews (%countItem)
J2 Global Rating
Address: 700 S Flower St STE 1500, Los Angeles, California, United States, 90017-4202
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thought I canceled by clicking the "cancel anytime' link at the bottom of the "welcome email" and was greeted with a "we're sorry to see you go" message. Learned 3 months later that I did not effectively complete the steps to cancel and that they had been billing me 16.95 monthly. Took 20 minutes on the phone with customer service to effectively cancel the account and they refused to refund any portion of the funds they had drawn. I take responsibility for not reading through the small print in detail but it's worth stating that I find this business and the terms and conditions around billing to be intentionally deceptive and misleading. Find another service to support your fax needs.
No way to cancel and don't even remember signing up for this! Terrible service. Why haven't they been shut down already?
The eFax customer agreement (https://www.efax.com/legal#agreement) makes clear, via Section 11 (Termination) of the customer agreement, the cancellation process for the eFax services; pursuant to those terms a customer may cancel services at any time by contacting eFax customer support either via online chat or telephone.
As explained to customers at signup and in the eFax FAQs (https://www.efax.com/efax-help-center), eFax provides easy-to-use telephone and online options for account cancellations that are available 24 hours a day 7 days a week; eFax customer support representatives are available via telephone at XXX- XXX-XXXX, while online eFax chat representative are available at https://www.efax.com/efax-help-center/how-to-cancel; thereby providing customers the ability and opportunity to cancel services at any time during the day or night.
Keep charging monthly fee that isn't showing up on my account. Can't cancel with service. Can't find any records of charges in my account.
What a scam.
Would give 0 if I could
DON'T SIGN UP AT ALL! Try canceling and it takes an act of God to get them to listen let alone cancel. They sent me an email telling me I could cancel via email. They didn't cancel my account and charged me. When I called them they said I have to call to cancel. Yet the email specifically stated I could cancel via email. Not trustworthy people.
They keep charging monthly fee despite canceling service, outrageous.
Even admitted having records of my cancellation request, but continued to charge monthly and
refuse to refund. Stay away, this is a scam!!!
The MyFax customer agreement (https://www.myfax.com/legal/terms) makes clear, via Section 10 (Termination) of the customer agreement, the cancellation process for the MyFax services; pursuant to those terms cancellation requests are handled only by contacting MyFax customer support either via telephone or online chat; explaining that a customer service representative will assist the customer with canceling the account in accordance with the company's verification procedures and that upon cancellation an e-mail confirming that the account had been canceled would be sent and that the account would not be deemed canceled unless and until the e-mail is received; therefore, denoting that a live agent would need to assist in order to properly process a cancellation request.
As explained to customer's at signup and in the MyFax online FAQs (at https://www.myfax.com/faqs), MyFax provides easy-to-use telephone and online options for account cancellations that are available 24 hours a day 7 days a week; MyFax customer support representatives are available via telephone at XXX-XXX-XXXX, XXX-XXX-XXXX, XXX-XXX-XXXX and XXX-XXX-XXXX and the MyFax site (https://www.myfax.com/) and online "Support" page (https://www.myfax.com/support) have the telephone numbers posted; while online MyFax chat representatives are available at https://www.myfax.com/cancel and https://www.myfax.com/support; thereby providing customers the ability and opportunity to cancel services at any time during the day or night.
Data shows that there have been no reported issues that would have affected Mr. Kay's ability to reach a live MyFax representative via telephone or online chat while his account was active and other MyFax subscribers have been able to successfully reach eFax support via telephone and online during the same time.
Mr. Kay's MyFax account has remained active and accrued charges accordingly as data shows no record of Mr. Kay submitting a cancellation request through the above-provided channels and completing the company's cancellation and verification procedures while his account was active.
MyFax's policies and procedures were made clear to Mr. Kay when he signed up online for the MyFax account on November 19, 2019.
As is standard with many online subscription services, MyFax customer agreements are not physically signed by the customer, but rather acknowledged upon activation of the service. As a mandatory step in the signup process, prospective customers are presented with the MyFax customer agreement and must confirm that they have read and agreed by "checking" the "I agree to the automatic renewal terms above, including the $10.00 monthly charge which will apply after ..... By clicking "Start Trial", I agree to the Customer Agreement and Privacy Policy." box before the account can be activated. The MyFax sign up process is configured to automatically prevent account activations that do not have the contract acknowledgment checkbox field checked. It is the customer's responsibility to read and understand the policies and procedures as detailed within any customer agreement prior to acknowledging reading and accepting the terms as a condition of activating services. Ignorance of the customer agreement is not an excuse or the absence of the customer's responsibility or relief from their legal obligations and the company cannot be responsible for the negligence of the customer.
The onus of responsibility lies with the customer to be aware of, follow and complete proper cancellation procedure as set forth within the customer agreement to which the customer acknowledged to have read and accepted as a condition of activating services.
As a courtesy and given the information provided, the company's verification and cancellation procedures have been waived for this account and Mr. Kay's MyFax account has been closed pursuant to this Revdex.com matter. An e-mail confirming the cancellation and containing a cancellation number will be sent to Mr. Kay (at ***@gmail.com) within 24 hours of the account's closure.
I opened fax account with this company. Several days later I received email which had informed me my account is temporary suspended because EFax can not verify my credit card and requesting MY LATEST STATEMENT from the card account. By doing this, the eFax company basically requested private financial information of my business which is unnecessary for simple utility account as eFax, and caused interruption in my business oration because I am medical *** and fax services is essential for my business normal functioning. I want you against this company.
. Don't even use services. Took a month to cancel or receive a response for cancelling when I cancelled same day as sign up.
The SmartFax customer agreement (https://smartfax.com/customer-agreement.jsp) makes clear, via Section 5 (Termination) of the customer agreement, the cancellation process for the SmartFax services; pursuant to those terms a customer may cancel services at any time by contacting SmartFax customer support either via online chat or telephone.
SmartFax provides easy-to-use telephone and online options for account cancellations that are available 24 hours a day 7 days a week; SmartFax customer support representatives are available via telephone at XXX-XXX-XXXX and the SmartFax online "Contact" page has the telephone number posted; while online SmartFax chat representative are available at the same page www.smartfax.com/cancel, thereby providing customers the ability and opportunity to cancel services at any time during the day or night.
Records show Ms. Osko signed up for a SmartFax account online on December 23, 2019, and customer contact data no record of Ms. Osko submitting a cancellation request through the above-provided channels and completing the company's cancellation and verification procedures prior to January 23, 2020, when data shows that she had contacted SmartFax support, via telephone, requesting to cancel her account; the account was closed as requested, billing ceased immediately and an e-mail confirmation, containing the cancellation case number case number XXXXXXXX, was sent to her the same day.
SmartFax's policies and procedures were made clear to Ms. Osko when she signed up online for the SmartFax account.
As is standard with many online subscription services, SmartFax customer agreements are not physically signed by the customer, but rather acknowledged upon activation of the service. As a mandatory step in the sign up process, prospective customers are presented with the SmartFax customer agreement and must confirm that they have read and agreed by "checking" the "I have read and agree to the above terms and the Customer Agreement" box before the account can be activated. The SmartFax sign up process is configured to automatically prevent account activations that do not have the contract acknowledgement checkbox field checked. It is the customer's responsibility to read and understand the policies and procedures as detailed within any customer agreement prior to acknowledging to reading and accepting the terms as a condition of activating services. Ignorance of the customer agreement is not an excuse for the absence of the customer's responsibility or relief from their legal obligations and the company cannot be responsible for the negligence of the customer.
Onus of responsibility falls upon the customer to be aware of, follow and complete proper cancellation procedure as set forth within the customer agreement to which the customer acknowledged to have read and accepted as a condition of activating services.
I used their service for close to a year. I paid my monthly fees on time, but never managed to receive any fax messages. I finally tried calling my own fax number, and it was someone else's telephone number. No wonder I was never able to receive messages! I had to call and make a complaint and request a refund.
The company makes the service nearly impossible to cancel. They do not allow you to cancel online, and their phone service is impossible to navigate. This is a scheme to get you paying a monthly fee, that is all. They should be shut down.
Not only will you get spam fax documents, forget about cancelling! You have to call in order to cancel, there is no other option. I cancelled it last month through the phone number. I could barely understand this guy. He said he was going to refund what wasn't used and my account was cancelled. I never got a refund, and got charged again! This is ridiculous! I don't have time or funds to play around with a scammer like this. Stay away from this bull$^&*! They will do nothing but take your money. Imagine this if you will...
I am just one person being taken for a monthly payment (which I am calling my bank). This "company" does this to SO many people. So here is a question, how much stolen money do you think this "company" is "making" a month off of this? I so angry. Someone needs to do something about this.