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J3 Kitchen & Bath

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J3 Kitchen & Bath Reviews (4)

Massage Envy has a hour cancellation policy, much like a hotel or physician’s office. We do not require a credit card in order to use a gift card, we require a credit card to hold an appointment. We do inform clients of our cancellation policy, and inform them that they are subject to
a cancellation charge for a same day cancellation, same day reschedule, or not showing for an appointment. We offered the client three options, including reserving her time with a credit card and paying with the gift card at time of service, holding the gift card in the office safe to hold the appointment instead of holding her appointment with a credit card number, or scheduling a waappointment so she would not have to hold her appointment as previously mentioned

Here are the details of the conversation with client. 1/28/17 after further discussion The GC with the remaining balance has been sent to [redacted] through the mail for her to use in GA. DB1/28/17 [redacted]'s appt for today was booked last night by her Daughter [redacted]. It was for 9:00 am...

it was clearly communicated by Jazsmine that she was to arrive at 8:45 for paperwork. This morning I called [redacted] at 9:05 and she said that [redacted] was 2 minutes away obviously aware that [redacted] was running behind. She did not show up until 20 after. She was upset when it was explained that her time would be cut short. She then stated that she was supposed to be scheduled for 9:30.SHe then wanted to be able to reschedule and I explained that it would be a 50 % Charge. She gave me her GC and said to keep the rest because she did not want a service with us anymore.  I charged only 50 % and Giftcard # [redacted] still has a balance on 27.50 to use. After speaking with her other Daughter [redacted] who purchased the gift card it was decided that it may be best for her to visit another location for her session. Please use the balance on the GC if she chooses to do so. DBThe gift card was returned to the client via us mail by our Guest Services Coordinator, Dakota B[redacted]. I will be more than happy to reissue the card and resend for $27.50 replacing the card the client claims was not received. Please confirm the address. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted] signed a 12 month agreement with Massage Envy. Early into the agreement, [redacted]’s original email requesting to cancel did not come from him, nor did it include information on his deployment. Had we received such information, we would have been happy to work with him.   [redacted] was...

contacted and told if he provided proof of deployment, his membership would be cancelled immediately. At this time, we are currently awaiting the email [redacted] agreed to send with proof of deployment.

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Address: 1524 Concord Pike, Newbury Park, Delaware, United States, 19803

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