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J's Lawn Care, Inc.

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J's Lawn Care, Inc. Reviews (4)

I am sending a note to follon a recent Revdex.com complaint (#***)We have made several attempts to contact the customer (*** ***) to find a resolution to her complaintWhen we finally reached her by phone, she hung up on us and ignored subsequent calls made to her. Please advise regarding what our next step should be to resolve this matter We look forward to your replyThank you! J'S LAWN CAREOffice: ***Fax: *** ***

I am rejecting this response because: IF J's Lawn Care did try to contact me, and IF the calling number came up as "unavailable" or "restricted" on my phone, I do not answer those callsThere was one call from a male who would only give his name as "***" and not give a first name or identify himself in any other wayI tried to confirm the person to whom I was talking and he became belligerent; therefore I hung upThen there was a call from a female whose name I did not understand and do not know her position with the companyA call back number was "unavailable". The last email I received from the Revdex.com was that the case was filed as "unresolved" Does J Lawn Care still have the priviledge of contacting me?
Regards,
*** ***

We are responding to this complaint indicating that we were in contract to supply the customer mowing services for 26-weeks When we send a customer an estimate of what our services will cost, once the customer agrees to the cost, we then move forward and provide those services
However, once a customer cancels our services, regardless of the reason, the agreement is null and void, and services cease at that point In this case, the customer called and cancelled our services after the third cut; at that point no additional services were provided Because the customer was dissatisfied we decided not to invoice the customer for the services rendedered The customer did not incur any cost for our services, and once she called and cancelled our services, that indicated an end to the business relationshipThank you

The cancellation of services by J Lawn Care Inc was never made by meIf J Lawn Care, Inchas proof of the statements made in their response please send proof of date, time, and the person who took the call/message.I had planned on J Lawn Care, Incto provide other landscaping services also; building retaining wall and planting shrubbery/flowers in front, and talked with "***" regarding these additional services. I am attaching a copy of the rental cost of equipment including delivery and pick up needed to cut my lawn after weeks of neglect on the part of J Lawn Care, Incand expect J Lawn Care, Incto reimburse me IN FULL for this cost. Thank you for your kind attention in this matter

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Address: PO Box 61, Reynoldsburg, Ohio, United States, 43068-0061

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