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J.A. Alternatives, Inc.

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Reviews Hair Extensions, Wigs, Hair Replacement, Hair Pieces J.A. Alternatives, Inc.

J.A. Alternatives, Inc. Reviews (8)

Serious decline in quality products!
Over the last 2-3 years, the quality of the products has they provide has declined dramatically. I've had 2 situations in the last year and a half when I had VERY poor quality replacements; one had hair falling out; the other had the texture of horsehair! Now, they haven't received hair shipments for almost a year because of covid so you get whatever they can find lying around - and you're still paying full price. They are extremely expensive but no longer worth the high cost of using J.A. If you need these services, you're better off looking elsewhere - I know I am.

+6

This is in reference to complaint # [redacted] the matter is not resolved, nobody contacted me or made an effort to bring an end to the problem I sent you a similar e-mail 7-days ago, but I guess you must have missed it. Unfortunately, unless you contact me today (cause I also left you a voice message at ext.26) , I have an emergency overseas trip that just popped up, and I won't be back in the country to answer any of your questions until October 17th

JA Alternatives gave me unbelievable results! The service was impeccable and the quality is top notch. If you are looking to do something about your hair loss, JA Alternatives is the place to go. I highly recommend their services to my friends and family.

I remember the response, but it's been almost three months  and I haven't been contacted by Mr.[redacted] at all.   So we can forget  the closing statement about finding a quick resolution.The recollection of the events  by the hair dresser and the manager must be extremely different from my point of view. They think they have filled their contractual obligations.even though they have failed miserably. From their record keeping practices, loosing templets and providing ill fitted pieces time and time again, lying,e.t.c. they  should have never taken 2 years to provide a replacement  piece, or lose count. I know exactly  how many pieces I got  so far,and they owe me one more.

+1

Hi [redacted]   Thank you for taking the time and speaking to me today. As you can see my 6 locations have a spotless record with the Revdex.com and we have been in business for over 30 years. We are proud of that.   On the other hand I have a responsibility to support my employees when they have acted honorably, fairly, and correctly. I believe it would be a terrible precedent to set by allowing a customer to use the internet and/or Revdex.com To unfairly badmouth our company.   Even though our records are obviously correct, we had magnanimously offered to give him a free hairpiece providing he made a purchase. We felt that was more than a fair remedy under the circumstances. We still make that offer to the customer. However, my exact computer records, and several staff members all come up with the same results. We have fully satisfied the number of hair replacements given to this client on the contract he signed.

+1

To Whom It May ConcernMy name is [redacted] and I am the managing partner in JA Alternatives. This is the first notice I have received about this customer and the first time I am aware of the situation. We have 6 locations and this appears to be from my Paramus NJ...

location.I will look into to this immediately and contact the customer. As you know, situations like this will almost always have slightly variable narratives depending on who you talk to. However, I am sure we can find a quick resolution.Thank You [redacted]Managing Partner  / JA Alternatives

this is in reference to complaint #[redacted]. The matter is not resolved, nobody  contacted me  or made an effort to bring an end to the problem. I sent you a similar e-mail 7-10 days ago, but I guess you  must have missed it.Unfortunately ,unless you contact me today(cause I also left you a voice message at ext.26), I have an emergency  overseas trip that just popped up, and I won't be back in the country to answer any of your questions until October 17th.

Review: when you sign a contract,you buy 4 hair replacement systems.First contract lasted from 2002-2008. Second contract took effect in 2008,and all the problems started with the third install, around 2012or late 2011. First try ,brings a hairpiece that is too big.Sorry, give us 6-8 weeks and we'll correct it.Go back after 2 months and instead of a brand new piece, they took 2 months to cut down the lace of the piece they tried to install 2 months ago.It was tight, would not cover all the bold area. during a fitting , the stylist,[redacted], pulls so hard over the ear, the base which is lace,rips. Unacceptable as the situation was ,we make a new templet of the head,send it to the factory in china, to update their records. Months go by, third try of the 3rd hairpiece comes along,it feels that there's something wrong with it. I call 2-3 days later after I washed it for the first time, the hair piece was too small. I talk to [redacted], complain that its not the right size again, but this one is also the wrong density and color.Since I work at a restaurant and wear hats, I keep using the second try piece with the ripped lace, and ask her to place an order for a replacement with the right measurements. I bring it back, she takes it to the technicians in the back,and they add an extra inch of material with hair. The excuses start flying, from changed suppliers,to factory problems,to an admission that the manager/owner had the correct measurements,but was refusing to make a new piece,e.t.c.We'll take care of it.About 2-3 months go by,nothing has been shipped. FACTORY PROBLEMS.SORRY!!! We're in summer of 2013.I have to go to Europe for business ,and the best they could do was to take the 2nd try of the 3rd piece and add more hair in the front cause it was thinning. the 3rd try, I had tried to leave it with them,but they said you can keep it, WE have no use for it,it doesn't count towards your total,keep it.Here in my opinion is where the problem/miscommunication happened.Desired Settlement: verbally, it doesn't count,but if no one erases it from the computer, it counts as an install.I have to be brief cause I'm running out of space. Come back from the trip after 3 months, no hair piece. It's not you, everybody's order has been screwed up. 4th try of the 3rd hairpiece comes in, without asking me ,[redacted] has changed the base to some elastic and plastic combo. Sorry but this material is death in a restaurant kitchen,so I don't even let her cut it,I send it back. 5th try comes along, after 20-24months of fruitless attempts ,& the service visit is comped along with every one elses. When the hairpiece started falling apart after 3-4 months (poor quality) I asked her to order the 4th hairpiece on the contract. After checking the computer, she tells me I'm wearing #4, which is not true. Had a meeting w/ [redacted] & Manager [redacted] on May 10th,had the hairpieces w/me, but he said he was gonna talk to the owner &call me back. that was 10 weeks ago & they are still ignoring me.

Business

Response:

To Whom It May ConcernMy name is [redacted] and I am the managing partner in JA Alternatives. This is the first notice I have received about this customer and the first time I am aware of the situation. We have 6 locations and this appears to be from my Paramus NJ location.I will look into to this immediately and contact the customer. As you know, situations like this will almost always have slightly variable narratives depending on who you talk to. However, I am sure we can find a quick resolution.Thank You [redacted]Managing Partner / JA Alternatives

Consumer

Response:

this is in reference to complaint #[redacted]. The matter is not resolved, nobody contacted me or made an effort to bring an end to the problem. I sent you a similar e-mail 7-10 days ago, but I guess you must have missed it.Unfortunately ,unless you contact me today(cause I also left you a voice message at ext.26), I have an emergency overseas trip that just popped up, and I won't be back in the country to answer any of your questions until October 17th.

Consumer

Response:

I remember the response, but it's been almost three months and I haven't been contacted by Mr.[redacted] at all. So we can forget the closing statement about finding a quick resolution.The recollection of the events by the hair dresser and the manager must be extremely different from my point of view. They think they have filled their contractual obligations.even though they have failed miserably. From their record keeping practices, loosing templets and providing ill fitted pieces time and time again, lying,e.t.c. they should have never taken 2 years to provide a replacement piece, or lose count. I know exactly how many pieces I got so far,and they owe me one more.

Business

Response:

Hi [redacted] Thank you for taking the time and speaking to me today. As you can see my 6 locations have a spotless record with the Revdex.com and we have been in business for over 30 years. We are proud of that. On the other hand I have a responsibility to support my employees when they have acted honorably, fairly, and correctly. I believe it would be a terrible precedent to set by allowing a customer to use the internet and/or Revdex.com To unfairly badmouth our company. Even though our records are obviously correct, we had magnanimously offered to give him a free hairpiece providing he made a purchase. We felt that was more than a fair remedy under the circumstances. We still make that offer to the customer. However, my exact computer records, and several staff members all come up with the same results. We have fully satisfied the number of hair replacements given to this client on the contract he signed.

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Description: Hair Replacement, Wigs & Hairpieces

Address: 210 E Route 4 Ste 104, Paramus, New Jersey, United States, 07652

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