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J&A Automobile Services Inc

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J&A Automobile Services Inc Reviews (4)

Complaint: ***
I am rejecting this response because:
***, you honestly think it's ok to take on a car without the owners agreement? Work on a vehicle your not certified on without the owners agreement? And bill without aknowleging the owner? Is this how you do business since 1990? As for the bill, I never argued with you on that however when I found that the certified dealer would have charged half the price you didYes I would have absolutely have taken it there where they would have done the car correctly the first time with the chemical the car shld have been properly cleaned out withMy question to you is why would you take on a vehicle you are not certified with? Google how to do it , and then say this is not your responsibility to fix? Now *** I called you to try to figure out a knowledable solution and your smart remarks got us no whereWhen *** called you to ask you how to fix this, you told him to drive the vehicle?!?! Who in their right mind drives a vehicle with DEF? More important question a business owner since told him this, why?
Regards,
*** ***

[redacted] This statementfrom [redacted] Is not exactly true. [redacted] Prior to their marriage was driving [redacted] car. He inadvertently poured a large amount ofDEF Into the Dleselfuel tank...He called me (abit panicked about it) He asked what he should do. I told...

hlm that I had never ran into this situation before in my 35 yrs of experience, That I would suggest the tank be dropped, thefuel all drained out, the lines blown clean and newfuelfilters Installed. He asked If I could do that, I told him we could. He said he was going to put some more diesel in it and drive it to see ifit would clear Itself up. He called me again and said it dldnt run very long and if I could tow it in. I sent a wreckerfor it, We preformed the agree'd upon services. The car started, and Ran very good...A little over a month later I received threatening message of a Law suit. I do notfeel that I con be held responsiblefor their mistakes and or actlons. I nor anybody at my shop ever professed to be V/W certified. Thank you for your time an consideration of hearing both sides, I did offer to do the work that the dealer said would need to be done. For the same or less than the dealer charges.. I was Told by Brandon that Amanda refused to allow us to work on lt. [redacted] J&A Automobile services, Inc

Complaint: [redacted]
I am rejecting this response because:I have the text messages that state the responses from the day the car was towed to 2 weeks later when the car stopped working completely. Air being blown in the lines caused the algae to grow and the blu deff crystalized the fuel system. I have documents from 2 different people stated this is why it happened. I asked him how could we resolve this, his response was not professional and rude. 
Regards,
[redacted]

I am sorry that [redacted] refuses to accept my explanation. And the Truth. My conversation privt 10 repairs was vitirBronün 'Paj do the descrlbed repairs. [redacted] never contacted me, until the vehicles agreed on repairs were finished....She was very upset about the $700 charge to do the agreed upon repairs, so it does not surprlse me that she thinks somebody else should be responsible. There are manyforums on the internet that substantiate the procedure that we followed with good results, Not being V/W certified techs in the removal of BluDeffrom their customers cars. We have been in Business since 1990 serving this community in a professional manner, with quality service. As I explained before. we are.mace.tåao.happytacoatlouetbe repairsQQ 4tpaada's-Car-at I am sure a.substantiaiiessurwst-iinrrtimieaiership: [redacted]

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Address: 6167 Us Highway 380, Bridgeport, Texas, United States, 76426-6217

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