J.A. Hayworth & Company

We reviewed Customer Details and she requested and received a Chargeback from her bank for on I have attached screenshots with conversations with CS as well

I am in receipt of the complaint number mentioned above and respectfully offer the following in response. Ms. [redacted] did sign up for a Natural Garcinia Cambogia Burn/Natural Cleanse Trial. I assume the complaint is related to the $4.95 shipping on the 30 day supply. Then the... ongoing membership of $89.97 and $69.97. The trials were signed up for on 3/14/15 with 14 and 16 days from that date to try the 30 day supply that was shipped during the trial period. Ms [redacted] did not cancel within this time as stipulated in the terms and conditions agreed upon and subsequently billed for the products received. Ms. [redacted] contacted customer service on 6/05/15 at that time she was offered courtesy refunds for a resolution. A full refund was agreed to on the most current charges which resulted in a total refund of $89.97. This was agreed to as shown in the attached account notes and the customer was satisfied. The customer was advised of our 30 return/refund policy but was refunded the March and May Garcinia charges due to a charge back We did offer 50% refunds for charges outside our policy which she declined. Today after review by Manager we have made a good faith adjustment of both remaining $69.97 charges that customer should see within a few business days on her card. In this case, the offer is clearly defined as a trial program with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: [redacted] Despite the fact Ms [redacted] appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us as follows: All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at ###-###-#### and we strive to answer all calls within 2 minutes or less.We have provided you with a copy of the complete record of our communications with Ms. [redacted] . It’s very unfortunate that Ms. [redacted] feels that she was misled. We strive to deliver a great product for healthy living and even better customer service. We provide a number of ways to cancel a trial membership from our email and Toll-Free call center.Ultimately, according to our records Ms. [redacted] was treated responsibly and respectively by our company and I trust that this response will resolve any negative impact.If additional information is needed, please don’t hesitate to contact us.Best Regards,Natural Garcinia Burn Management TeamACCOUNT INFORMATION:06/05/2015 05:15pm - [redacted] - cci to cx account reminded account was already cx cust demanded refund reminded of t/c cust disconnected ccb attempted to leave vm no refunds offered or required on previous charges to settle account -***06/05/2015 04:49pm - [redacted] - CCI complained about charges. Reminded cust of T/C agreed to at checkout. CX recurring. Cust wants refund for most recent charges. Offered 35% refund for most recent charge - declined. Offered 50% refund for most recent - declined. OFfered 70% refund - declined. Issued 100% refund for most recent. Cust wants refund for 2nd most recent. Lead [redacted] advises 50% refund - offered 50% refund - declined. Cust demands a supervisor. Lead [redacted] offers 50% refund - cust disconnects. Lead [redacted] advised no refund on charges over 30 days old. Refund Required by Customer to settle account - 100%($89.97) - Applied as agreed to by Customer. - cancelled acct as requested by custumer. *** 06/11/2015 11:52am By Manager - Refunded - $69.97 Trans-ID: [redacted] 06/11/2015 11:52am By Manager - Refunded - $69.97 Trans-ID: [redacted] 06/05/2015 04:34pm By [redacted] - Refunded - $89.97 Trans-ID: [redacted] 06/05/2015 04:32pm By [redacted] - Main Product "Emp-Gar 1-Trial-Monthly Subscription-NGCB" was placed on HOLD06/05/2015 06:07pm - Verifi - CDRN REFUND06/05/2015 06:07pm By Verifi - Refunded - $89.97 Trans-ID: [redacted] 05/04/2015 05:50pm - Verifi - CDRN REFUND05/04/2015 05:49pm By Verifi - Refunded - $89.97 Trans-ID: [redacted] 03/28/2015 02:22am By Lime Light CRM - New Recurring with new order id 252275 03/16/2015 08:46am By Lime Light CRM - Tracking number received from fulfillment 03/16/2015 08:46am By Lime Light CRM - At Cost shipped this order using E-USPS $4.95 with a total cost of $4.9503/14/2015 09:46am By Lime Light CRM - order sent to fulfillment. Fulfillment #: [redacted] 03/14/2015 09:46am By Lime Light CRM - CVV2/CVC2 match03/14/2015 09:46am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match03/14/2015 09:46am Order Created

I am in receipt of the complaint number mentioned above and respectfully offer the following in responseMsAlvarez did sign up for a Natural Garcinia Cambogia Burn and Natural Colo Cleanse TrialI assume the complaint is related to the $shipping on the day supply, and the ongoing membership of $and $and $The trials were initiated on 6/12/with and days from that date to try the day supply that was shipped during the trial periodMs Alvarez did not cancel within this time as stipulated in the terms and conditions agreed upon and subsequently billed for the products receivedMsAlvarez contacted us on 8/03/and 8/04/and was reminded of the terms and conditions she agreed uponWe offered multiple discounts and refunds to resolve this issueMs Alvarez was then issued a full refund for all products in her possession, subsequently receiving $dollars worth of FREE product (See account notes below)In this case, the offer is clearly defined as a trial program with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & ConditionsSee: https://naturalgarciniacambogiaburn.com/checkout/Despite the fact Ms Alvarez appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us as follows: All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 1-800-775-and we strive to answer all calls within minutes or lessEmails answered within hoursWe have provided you with a copy of the complete record of our communications with MsAlvarez.It’s very unfortunate that MsAlvarez feels that she was misledWe strive to deliver a great product for healthy living and even better customer serviceWe provide a number of ways to cancel a trial membership from our email and Toll-Free call center.Ultimately, according to our records MsAlvarez was treated fairly and with respectI trust that this response will resolve any negative impactIf additional information is needed, please don’t hesitate to contactusBestRegards,Natural Garcinia Burn Management TeamACCOUNT INFORMATION08/04/04:49pm - [redacted] A - cci again asking about the charge reminded T/C claimed she couldnt get to call and cx claimed she checked the page and said this co is not registered with the Revdex.com will sue asking to get all the charges full refunds of what she already cxed keywords Revdex.com offer 35% refunds and cx keywords Revdex.com offer 50% refunds and cx keywords Revdex.com offer max 70% refunds or return the last one and cx keywords Revdex.com offer full refunds the last one and cx keywords manager offer full the last one and 35% refunds previous charge keywords manager offer 50% refunds the previous charge and full refunds last one keywords Revdex.com offer max 70% refunds the previous charge and full the last one keywords manager, Revdex.com offer full all the charges agreed gave her cx conf# knows to call REFUNDED FULL ALL THE CHARGES TO SETTLE CUST ACCT previous csr cxed her acct - [redacted] 08/03/05:31pm - [redacted] - CCI with bank rep, cust wanted refund due to unkown chargesReminded per t&c they agreed to on checkout page they agreed to on checkout page of program and payment plan post trial, offered to CX account, cx acct gave conf#No refunds offered or required on prev charges to settle acct- [redacted] 08/04/04:49pm By [redacted] - Added Notes 08/04/04:49pm By [redacted] - Refunded - $Trans-ID: [redacted] 08/03/05:31pm By [redacted] *- Main Product: Emp-Cleanse 1-Monthly Subscription - [redacted] was placed on HOLD 8/04/04:49pm By [redacted] - Added Notes 08/04/04:49pm By [redacted] - Refunded - $Trans-ID: [redacted] 08/04/04:49pm By [redacted] - Refunded - $Trans-ID: [redacted] 06/26/12:54am By [redacted] CRM - New Recurring with new order id [redacted] 06/13/03:22am By [redacted] CRM - Tracking number received from fulfillment 06/13/03:22am By [redacted] CRM - At Cost shipped this order using E- [redacted] $with a total cost of $4.9506/12/06:26am By [redacted] CRM - order sent to fulfillmentFulfillment #: [redacted] 06/12/06:26am Order Created

October 24, Revdex.com Serving Arizona Complaint Number: *** Regarding Ms*** I am in receipt of the complaint number mentioned above and respectfully offer the following in responseWe have attempted to locate an account for Ms*** and have been unsuccessful with the
information providedAlso the billing amount stated in her complaint does not match our billing for our productsPlease remove this complaint from our company information on the Revdex.com siteIf additional information is needed, please don’t hesitate to contact usBest Regards, Natural Garcinia Burn Management Team

The company stated that I could have contacted them Next to the charge on my bank statement, the following information is listed DEBIT PURCHASE HEALTHY DIET NATURALS ###-###-#### A*** *** Aug @ 1:53amThis is the number I called to attempt
to cancel.Secondly, the last paragraph that states:
Ultimately, according to our records Ms.*** was treated responsibly
and respectively by our company and I trust that this response will resolve any
negative impact.What records do they have, do they record their representatives? If so, they would clearly hear that their responses were far from professionalNo the company can't trust that their response has resolved anything The above statement Is far from the truth The representatives were very disrespectful and unprofessional No, I'm not pleased, because the number next to the charged amount on my bank statement should have been a working phone number In addition, I didn't receive any email correspondence from them regarding the product So, therefore I didn't have another contact number In addition if you google the company, they continue to do this to many customers If they were a company who would want to save there reputation, they would act in integrity and refund my money, because the number provided is incorrect

complaint is an attachment

Revdex.com Serving ArizonaComplaint Number: ***Regarding Ms*** I am in receipt of the complaint number mentioned above and respectfully offer the following in response.Ms*** did sign up for a Natural Garcinia Cambogia Burn and Natural Colo Cleanse TrialI assume
*** is a relative of the customer and I also assume the complaint is related to the $shipping on the day supply, and the ongoing membership of $and $69.97. The trials were initiated on 6/22/with and days from that date to try the day supply that was shipped during the trial periodMs *** did not cancel within this time as stipulated in the terms and conditions agreed upon and subsequently billed for the products received.Ms*** contacted us on 7/06/two times, the second being *** I presumeThey were reminded of the terms and conditions they agreed uponWe offered multiple discounts and refunds to resolve this issue The customer disconnected the call and we called back times to settle the account(See account notes below)The customer was never charged for the Cleanse.In this case, the offer is clearly defined as a trial program with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & ConditionsSee: https://naturalgarciniacambogiaburn.com/checkout/Despite the fact Ms *** appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us as follows:All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at ###-###-#### and we strive to answer all calls within minutes or lessEmails answered within hours.We have provided you with a copy of the complete record of our communications with Ms***.It’s very unfortunate that Ms*** feels that she was misledWe strive to deliver a great product for healthy living and even better customer service We provide a number of ways to cancel a trial membership from our email and Toll-Free call center.Ultimately, according to our records Ms***, despite multiple attempts, did not allow us an opportunity to assist her I trust that this response will resolve any negative impact.If additional information is needed, please don’t hesitate to contact us.Best Regards,

October 24, 2016Revdex.com Serving ArizonaComplaint Number: [redacted]Regarding Ms. [redacted]I am in receipt of the complaint number mentioned above and respectfully offer the following in response.We have attempted to locate an account for Ms. [redacted] and have been unsuccessful with the information provided. Also the billing amount stated in her complaint does not match our billing for our products.Please remove this complaint from our company information on the Revdex.com site. If additional information is needed, please don’t hesitate to contact us.Best Regards,Natural Garcinia Burn Management Team

My purchase numbers are [redacted] for Forskolin @ $69.95 and [redacted] for Garcinia Burn @$79.95.  I have since canceled any further charges from them for product.

We reviewed Customer Details and she requested and received a Chargeback from her bank for 74.97 on 9.9.16. I have attached screenshots with conversations with CS as well.

I am in receipt of the complaint number mentioned above and respectfully offer the following in response. Ms. Alvarez did sign up for a Natural Garcinia Cambogia Burn and Natural Colo Cleanse Trial. I assume the complaint is related to the $4.95 shipping on the 30 day...

supply, and the ongoing membership of $89.97 and $69.97 and $52.48. The trials were initiated on 6/12/15 with 14 and 16 days from that date to try the 30 day supply that was shipped during the trial period. Ms Alvarez did not cancel within this time as stipulated in the terms and conditions agreed upon and subsequently billed for the products received. Ms. Alvarez contacted us on 8/03/2015 and 8/04/2015 and was reminded of the terms and conditions she agreed upon. We offered multiple discounts and refunds to resolve this issue. Ms Alvarez was then issued a full refund for all products in her possession, subsequently receiving $210 dollars worth of FREE product (See account notes below). In this case, the offer is clearly defined as a trial program with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: https://naturalgarciniacambogiaburn.com/checkout/Despite the fact Ms Alvarez appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us as follows: All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 1-800-775-1446 and we strive to answer all calls within 2 minutes or less. Emails answered within 48 hours. We have provided you with a copy of the complete record of our communications with Ms. Alvarez.It’s very unfortunate that Ms. Alvarez feels that she was misled. We strive to deliver a great product for healthy living and even better customer service. We provide a number of ways to cancel a trial membership from our email and Toll-Free call center.Ultimately, according to our records Ms. Alvarez was treated fairly and with respect. I trust that this response will resolve any negative impact. If additional information is needed, please don’t hesitate to contactus. BestRegards,Natural Garcinia Burn Management TeamACCOUNT INFORMATION08/04/2015 04:49pm - [redacted] A - cci again asking about the charge reminded T/C claimed she couldnt get to call and cx claimed she checked the page and said this co is not registered with the Revdex.com will sue asking to get all the charges full refunds of what she already cxed keywords Revdex.com offer 35% refunds and cx keywords Revdex.com offer 50% refunds and cx keywords Revdex.com offer max 70% refunds or return the last one and cx keywords Revdex.com offer full refunds the last one and cx keywords manager offer full the last one and 35% refunds previous charge keywords manager offer 50% refunds the previous charge and full refunds last one keywords Revdex.com offer max 70% refunds the previous charge and full the last one keywords manager, Revdex.com offer full all the charges agreed gave her cx conf# knows to call REFUNDED FULL ALL THE CHARGES TO SETTLE CUST ACCT previous csr cxed her acct -[redacted] 08/03/2015 05:31pm - [redacted] - CCI with bank rep, cust wanted refund due to unkown charges. Reminded per t&c they agreed to on checkout page they agreed to on checkout page of program and payment plan post trial, offered to CX account, cx acct gave conf#. No refunds offered or required on prev charges to settle acct. -[redacted] 08/04/2015 04:49pm By [redacted] - Added Notes  08/04/2015 04:49pm By [redacted] - Refunded - $52.48 Trans-ID: [redacted]08/03/2015 05:31pm By [redacted]- Main Product: Emp-Cleanse 1-Monthly Subscription - [redacted] was placed on HOLD 8/04/2015 04:49pm By [redacted] - Added Notes 08/04/2015 04:49pm By [redacted] - Refunded - $69.97 Trans-ID: [redacted]08/04/2015 04:49pm By [redacted] - Refunded - $89.97 Trans-ID: [redacted]06/26/2015 12:54am By [redacted] CRM - New Recurring with new order id  [redacted]06/13/2015 03:22am By [redacted] CRM - Tracking number received from fulfillment 06/13/2015 03:22am By [redacted] CRM - At Cost shipped this order using E-[redacted] $4.95 with a total cost of $4.9506/12/2015 06:26am By [redacted] CRM - order sent to fulfillment. Fulfillment #: [redacted]06/12/2015 06:26am Order Created

I am in receipt of the complaint number mentioned above and respectfully offer the following in response. Ms. [redacted] did sign up for a Natural Garcinia Cambogia Burn/Natural Cleanse Trial. I assume the complaint is related to the $4.95 shipping on the 30 day supply. Then the...

ongoing membership of $89.97 and $69.97. The trials were signed up for on 3/14/15 with 14 and 16 days from that date to try the 30 day supply that was shipped during the trial period. Ms [redacted] did not cancel within this time as stipulated in the terms and conditions agreed upon and subsequently billed for the products received. Ms. [redacted] contacted customer service on 6/05/15 at that time she was offered courtesy refunds for a resolution. A full refund was agreed to on the most current charges which resulted in a total refund of $89.97.  This was agreed to as shown in the attached account notes and the customer was satisfied. The customer was advised of our 30 return/refund policy but was refunded the March and May Garcinia charges due to a charge back We did offer 50% refunds for charges outside our policy which she declined. Today after review by Manager we have made a good faith adjustment of both remaining $69.97 charges that customer should see within a few business days on her card. In this case, the offer is clearly defined as a trial program with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: [redacted]Despite the fact Ms [redacted] appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us as follows: All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at ###-###-#### and we strive to answer all calls within 2 minutes or less.We have provided you with a copy of the complete record of our communications with Ms. [redacted]. It’s very unfortunate that Ms. [redacted] feels that she was misled. We strive to deliver a great product for healthy living and even better customer service.  We provide a number of ways to cancel a trial membership from our email and Toll-Free call center.Ultimately, according to our records Ms. [redacted] was treated responsibly and respectively by our company and I trust that this response will resolve any negative impact.If additional information is needed, please don’t hesitate to contact us.Best Regards,Natural Garcinia Burn Management TeamACCOUNT INFORMATION:06/05/2015 05:15pm - [redacted] - cci to cx account reminded account was already cx cust demanded refund reminded of t/c cust disconnected ccb attempted to leave vm no refunds offered or required on previous charges to settle account -[redacted]06/05/2015 04:49pm - [redacted] - CCI complained about charges. Reminded cust of T/C agreed to at checkout. CX recurring. Cust wants refund for most recent charges. Offered 35% refund for most recent charge - declined. Offered 50% refund for most recent - declined. OFfered 70%  refund - declined. Issued 100% refund for most recent. Cust wants refund for 2nd most recent. Lead [redacted] advises 50% refund - offered 50% refund - declined. Cust demands a supervisor. Lead [redacted] offers 50% refund - cust disconnects. Lead [redacted] advised no refund on charges over 30 days old. Refund Required by Customer to settle account - 100%($89.97) - Applied as agreed to by Customer. - cancelled acct as requested by custumer. [redacted] 06/11/2015 11:52am By Manager - Refunded - $69.97 Trans-ID: [redacted]06/11/2015 11:52am By Manager - Refunded - $69.97 Trans-ID: [redacted]06/05/2015 04:34pm By [redacted] - Refunded - $89.97 Trans-ID: [redacted]06/05/2015 04:32pm By [redacted] - Main Product "Emp-Gar 1-Trial-Monthly Subscription-NGCB" was placed on HOLD06/05/2015 06:07pm - Verifi - CDRN REFUND06/05/2015 06:07pm By Verifi - Refunded - $89.97 Trans-ID: [redacted]05/04/2015 05:50pm - Verifi - CDRN REFUND05/04/2015 05:49pm By Verifi - Refunded - $89.97 Trans-ID: [redacted]03/28/2015 02:22am By Lime Light CRM - New Recurring with new order id  252275 03/16/2015 08:46am By Lime Light CRM - Tracking number received from fulfillment 03/16/2015 08:46am By Lime Light CRM - At Cost shipped this order using E-USPS $4.95 with a total cost of $4.9503/14/2015 09:46am By Lime Light CRM - order sent to fulfillment. Fulfillment #: [redacted]03/14/2015 09:46am By Lime Light CRM - CVV2/CVC2 match03/14/2015 09:46am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match03/14/2015 09:46am Order Created