J.A. Welch Company, Inc.

The complaint was not addressed to Koon's *** ** ***, and I acknowledge it wasn't that location I want to continue with the complaint against Koon's of Woodbridge at Jefferson Davis Hwy
Regards,
*** ***

The Revdex.comComplaint ID: ***We are sorry that this was the buying experience, you encountered.This transaction did not occur at our location, this may have been an interaction with Koons Used Auto Outlet at Jefferson Davis hwy.Please feel free to contact us if we may
be able to assist you. Koon *** ** *** Jefferson Davis HwyWoodbridge, VA ***

We are very sorry that one of our appreciated customers had an unsatisfactory experience here at Koons KIA, as our customer's complete satisfaction is our number one priority.We do apologize that you feel that the vehicle you purchased from us was not to your expectation.All CPO vehicles are to pass
the CPO inspections before it can be deemed a CPO vehicleAll complaints that have been expressed have been addressed and taken care of under warranty for the customer, Since we have last seen the vehicle over 19k miles have been placed on the vehicle within monthsThis can often increase the possibility of mechanical failure.We will be happy with the customer bringing the vehicle and have a full inspections of the vehicle done.Thank youKoons KIA

We are sorry to hear that one of our customers had an unsatisfactory experience here at Koons KIA of Woodbridge, As customer satisfaction is our number one priority.Per the customers complaint her vehicle was taken to *** *** whom stated that the vehicle needed a transmissionWe then had to
take the vehicle to *** *** to have a second opinion done on the vehicleAfter they had the vehicle for several days and haven spoken with *** tech line, there was a code in the history that informed them that the Mass flow sensor was bad*** *** then repaired the Mass flow sensor and reprogrammed.The vehicle was returned to us with intent that the issue was fixedWhen the customer came in our used car director spoke with her in regards to getting her another vehicleAt this time we are unable to obtain financing for another vehicleShe then returned stating the vehicle was still not working ??operly.We took the vehicle back to *** to have the vehicle looked at again, due to a Slipping during gear changesAt this point *** tech line informed them to replace the transmission.On August 18, the vehicle was returned with a new transmission, no other issues foundWe covered all expenses incurred for the repairs.At this time the customer is back in her vehicle with no additional complaints

We do understand your concern.We also agree that items like the battery should not fail due to mileage.As stated in previous statement we will have one of our master technicians go over the vehicle and discuss with you any concerns.Please contact our service department and speak with the service manager to schedule the appointment I will make sure she is up to date with the current situation so she can address all of your concerns.Thank youKoons KIA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:There is still issues with the vehicle that have been since we got itThey stated in the email that we damaged the vehicle that caused the issuesThis is not true.They made it out to us that they were not going to fix the issues still going on.
Regards,
*** ***

The Revdex.comComplaint: ***We acknowledge the customer's complaint and all of the customers contact information have been removed from our systemsClient should no longer be contacted by us.Koons ***Jefferson Davis HwyWoodbridge VA

We are very sorry to hear that one of our appreciated customers had an unsatisfactory experience here at Koons KIA of Woodbridge, as our customer's complete satisfaction is our number priority.We did address the tire rotation at the time of the customers visit once she made us aware that the tires
had not been rotated.Per the Customers complaint, the General Manager and the customer had attempted to contact one another various times, with each attempt getting the other ones voicemail.On August 5th the Customer relations manager did get in contact with the customer, the customer still wanted to speak the General Manager, Customer was given an Email address in which she could reach him at, Since they had not been able to get in contact with one another

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will contact them to schedule an appointment for the vehicle.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: nothing has changed with the content of the initial complaint, there are still outstanding issues, regarding;- I believe there is a pre-existing transmission or drivetrain issue with the vehicle that will get worst and eventually fail. The dealer has failed to address this issue. Since I was not allowed to exchange the vehicle with 7-days as part of the dealership and Koons enterprise's "Buy With Confidence" advertising, I am requesting the dealer provide an extended automotive warranty that will cover the engine, transmission and electrical system for a period of not less than 36mo/36K miles.- The dealer has still not sent the reimbursement of $105.00 to cover the items that were not returned to me as promised on multiple occasions.
Regards,
[redacted]

We do apologize as your complete Satisfaction and return business is our number 1 goal. When we do our trade evaluations, we use up to 125% of KBB fair condition value as opposed to excellent condition value. We also use market tools to assist us with the value of your car at a specific time in our...

market.We strive to be fair in our trade evaluations as we do want to earn your business and again, we apologize that this was not reflected to you in your return visit to us.Koons Kia of Woodbridge

The Revdex.comComplaint: [redacted]The client has declined to accept the response given due to the fact that not all issues have been addressed. Although customer satisfaction is our number one priority, when client's vehicle was here for service we could not duplicate the issue.Several of the customers concerns had to do with damage done to the vehicle by the client, Client acknowledged that this damage had been done to the vehicle and would need to go to the body shop; We would not be able to repair.All concerns have been addressed and discussed with the client.We do apologize that the client feels that we did not meet there needs.We are willing to look at the vehicle again, and discuss any concerns with the customer at that time.Koons KIA14208 Jefferson Davis HwyWoodbridge VA 22191

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted]>Date: Thu, Jun 25, 2015 at 10:17 AMSubject: #[redacted]To: "[redacted]" <[redacted]>Regarding the 125% Kelly Blue Book Value on my trade-in it was never mentioned during my visit to the dealership nor was there any mention of a customer loyalty discount.I would like to state for the record that I will never seek this dealership's business in the future and will warn anyone who believes that they will be treated any differently whether as a new client or return client.I therefore would like to recant the dealerships response and request that this statement be placed onto your website for others to evaluate my experience as a deterrence from using this dealership.Thanks again for your patience and assistance throughout this ordeal.
Regards,
[redacted]

The Revdex.comComplaint ID [redacted]We are very sorry to hear that one of our apperciated customers had an unsatisfactory experience here at Koons KIA of Woodbridge, as our customer's complete satisfaction is out number 1 prioriy.We have been in contact with the client, we attempt to...

trade the client out of the curent vehicle but are unable to at this time.We currently have the vehicle in the service department addressing the clients concerns with this vehicle. The client is in one of our rental vehicles until the clients vehicle is repaired as agreed upon.Koons KIA of Woodbridge14208 Jefferson davis highwayWoodbridge VA 22191

We are very sorry to hear that one of our customer has an unsatisfactory experience with Koons KIA.Since the original complaint was issued, we have been in contact with the customer and the issue has been resolved.  Customer is content with the final results with the vehicle.If there are any...

additional concerns with this customer he can contact us and we will address the issue.Thank youKoons KIA14208 Jefferson Davis HwyWoodbridge, VA 22191