JA Wood Management LLC

Dear Revdex.com, Again in response to these accusations, even though they claim to understand the difference between J A Wood Management and the Association, they still do notJ A Wood Management has a fiduciary responsibility to the association to collect funds on behalf of the trust, it was in fact the trusts attorney and the trusts policy that led to *** to go to collectionsThis can be proven without a shadow of a doubt it is not retaliation, in fact we can provide emails that had been sent to *** they were in danger of going to collections and that they needed to pay their condo feesThey responded that they were refusing to pay due to us not filing out a form, again this had nothing to do with not paying condo fees and *** even states in these emails that is the basis for not paying condo feesEven stating in this Revdex.com document “I’ve also informed *** Wood that the payment was withheld to force Wood to recognize and rectify their mistake, as suggested by a previous board member.” Our record keeping has not been proven to be at fault here, it is our position that *** having not been able to provide proof that they paid for these forms to be filled out in fact never paid for themIf they had they could simply send us a canceled check and we would happily refund the amount paid to complete the formsWithout this proof, we can no longer give the benefit of the doubt and have to believe now this is the reason in the first place the form was delayed in being filled out as payment is necessary for this type of request. Please let us know how to submit the copies of the emails referenced. Regards, *** ***J A Wood Management LLC*** *** *** *** ** *** ext *Fax ***www.jawoodmanagement.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I understand that the condo payment and the forms request are not related in any wayI made an error, and I paid the overdue fees accordingly, even though I disagree with the chargesHowever, I strongly feel the overdue fees, and the legal fees, were charged to me as retaliation for pointing out the fact that Wood did not meet their obligation of filling out the forms, instead of my obligation to the associationThese fees were a clear form of retaliation by Wood, especially threatening me with the involvement of Lawyers - The previous association had waved the overdue fees of months when there was a transaction error on their side, and the funds were not transacted properlyIn addition, Wood themselves did not charge overdue fees for the first months when they screwed up, and did not take over the accounts from previous association properlyI've also informed *** Wood that the payment was withheld to force Wood to recognize and rectify their mistake, as suggested by a previous board member. Regardless, my very clear frustration is with the fact that the forms were sent to Wood, and the check was cashed to days after it was receivedTill the previous response, Wood had continually failed to accept responsibility for their mistake, much less apologize for it. Clearly, Wood has poor record management, and instead of recognizing the errors or apologizing, they have caused me a lot of griefIt not my responsibility, or is within my ability, to help you manage your officeIf you are unable to find your paperwork or manage your accounts, there is not much I can do to helpI likely would have accepted my loses had Wood accepted the errors, offered to make amends and help me going forwardInstead, Wood has acted unethically and tossed their weight around with the lawyers to force people to do whatever they wantI am requesting the $as a means of Wood apologizing for their errors, offsetting my expenses, and hopefully, they will act more like a responsible human being going forward.
Regards,
*** ***

Dear Revdex.com, In Response to [redacted]s complaint; We have tried on many occasions to explain to [redacted], that the request made for us to fill out a form and the nonpayment of her condo fees to her association are not related in any way. J A Wood Management acts as managing agent for the...

condo association in which [redacted] lives and as such has a fiduciary responsibility to collect condo fees on behalf of the trust. The association does not require us to perform the service they requested nor do we charge the association for this service. We as a courtesy have a process in which we work with unit owners to help them complete needed forms for banks. [redacted] had asked that a form be filled out for a bank, we don’t dispute that this form may have taken longer than expected. We require that the form attached to this email be filled out by the requestor and clearly state at the bot[redacted] our indemnity of this information “Unit owner agrees to indemnity and hold JA Wood Management LLC and the Association or Trust harmless on any claim arising from the receipt of such information”. The form that [redacted] refers to nor payment for the request have ever been able to be verified. We have told [redacted] that if they provides us a copy of the canceled check for this service we would be happy to refund that amount, we don’t show it ever being paid for and that is what we believe the delay was from. We hope this clarifies the difference between a service requested and the associations condo fees needing to be paid, our offer still stand if they provide a copy of the check for the service they paid for we will refund that amount. Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[redacted],I applaud your efforts to change the subject. I will try and make this very difficult for you to change the subject:1) The Check (#[redacted]) was sent to [redacted] on August 27th. I sent a follow up email to [redacted] on 31st, and asked her to send the forms ASAP. I did not receive a response, so I sent a follow up email on SEPTEMBER 25TH, and at that time, I got an out of office response , and a clear indication that she had not filled out the forms. I also expressed the willingness to pay the overdue fees at that time. This entire conversation is attached (Email Chain.PDF) 2) Check Image (attached) is a screen shot from my bank showing the check was cashed by JA WOOD on 11 SEPTEMBER. This check clearly indicates that it was for CONDO FORM FEE. If you see Item#1 above, I received a response on SEPTEMBER 25th indicating the forms were NOT filled out yet.3) When I did not receive a response by OCTOBER 15TH, The bank informed me that the forms were already late.4) The bank also informed me that the forms were INCOMPLETE. Several sections on the form were left blank.So, in conclusion:The forms I'd requested were late, and the forms were incomplete. Please let me know where I've made errors or misunderstood this problem. If this is not sufficient, what additional proof do you need?I'm asking you to RECOGNIZE your mistakes, and resolve them appropriately. Repaying me just the $50 does not cover the expenses and frustration I suffered because of your errors.
Regards,
[redacted]