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Jab Distributors, LLC

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Reviews Jab Distributors, LLC

Jab Distributors, LLC Reviews (35)

Initial Business Response / [redacted] (1000, 5, 2015/01/29) */ Although the testing done on the Protector did prove damage that was not related to any manufacturinig defect, as a courtesy, we are offering to reimburse the customer for the cost of the professional cleaning of his mattressThe customer should please respond that he either accepts our rejects our offer

Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ I do not feel that 'sleeping surface' needs further explanation, as you can only sleep on the top (sleeping surface) of the mattressThe sleeping surface cannot be the side as you cannot sleep on the side of the mattressThe pictures of the stained mattress provided by the customer appear to be on the side of the mattress, which is not covered under our warrantyNever did we refuse to clean her mattressIn an email sent to her dated 03.31.15, she was told that if she wanted a new mattress we would have to test her Protector to determine why it failed and, if a manufacturing defect was found, we would first clean the mattressI would be more than happy to process her claim, but she must follow our warranty procedure and return the damaged Protector back to us to be tested Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The protector is not damaged; it is just ineffectiveThe top of the mattress is stained, towards the edge, but definitely on topI would like further instructions on filing to get it cleanedPlease send me a prepaid shipping label, so that I can return the cover to you for whatever testing you need to doSince your cover failed to protect my mattress, the shipping cost should be covered by your businessI will not consider the matter resolved until the mattress is clean or replaced Final Business Response / [redacted] (4000, 9, 2015/04/23) */ We will not know whether the Protector is damaged or if it leaked due to a manufacturing defect until we receive it here and test itThe Protector needs to be returned to us as soon as possibleWe do not send prepaid shipping labelsWe do, however, reimburse the cost of the shipping if in fact the Protector is found to have a manufacturing defectThe replacement Protector was sent at our expenseOnce a response has been received from the customer, we will send her an email with the return information sheet that needs to be filled out and returned to us along with the Protector

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ All of our telephone conversations are recordedAll conversations with Kaci [redacted] have been reviewed for their contentShe was screaming at the first representative that she spoke withTwo things are required from the customer to file a claim: a copy of the receipt and a product code that can be found on the washing instruction tagBefore the representative was able to ask for the information, the customer was yelling that if whatever information we needed was not on the receipt, then she doesn't have itShe was unmanageable and the conversation had to be endedWhen she called back, she was transferred directly to the managerThe manager asked how she could be of assistance, but Kaci refused to talk to her and demanded her supervisor's nameThe manager was unable to escalate the claim any further without clarifying what the customer's issue was and why she was so unsatisfied with her customer service experienceShe just kept yelling to speak with someone higherWe would be more than happy to proceed to file a claim for Kaci if we receive the required information needed to process the claim

I purchased the protect-a-bed pad on Feb 25,from mattress firm in Cape Coral FLI have small grandchildren and they said it would be quarnteed for years for leeks The cost of the pad was and mattress wasMy grandson was sleeping with me and had accident sat up and started crying and peed againI washed the pad with there instructionCalled the company filed out a warranty claim they sent me out new mattressI sent the cleaned pad back with pictures of the mattress one stains was at least in from the sideI haven't heard from them for a while text them and finally Mr Denis called my cell phone and left message saying the pee was from side and not under warrantyI tried emailing home with no responseIf he would of looked at pictures he of know it was not from the sideFirst of all how can someone pee on side when he's laying down on the mattressThank you Carol Montgomery

Initial Business Response / [redacted] (1000, 5, 2014/09/05) */ The warranty does state that if the Product fails to protect (due to manufacturing defects in the Product)....Protect-A-Bed will, in its sole discretion, either have the mattress professionally cleaned or replaced with one of comparable quality and valueThe damage done to the customer's Protector was not the result of a manufacturing defect and therefore, the case was closedHowever, as a courtesy, we would like to offer to reimburse the customer for the professional cleaning of his mattress

Initial Business Response / [redacted] (1000, 7, 2014/03/26) */ The customer has been contacted and she will be refunded the amount she paid for the encasementShe has agreed and we will consider this case closed

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ On April 8, 2015, the customer signed a letter stating that, as a gesture of goodwill, we would take care of the expenses to have her mattress cleanedThe letter stated further that we consider this complimentary cleaning service to be our full and final action regarding this specific matterThe cleaning took place on April 14, - more than three months agoThis case is considered closed

Initial Business Response /* (1000, 6, 2015/09/28) */
The customer's Protector had damage to the laminateThere were small holes that were not the result of any manufacturing defectThe holes appear to be popped blistersHad the Protector been inspected after laundering, the customer
would have seen the blistersHe should have notified us at that time for a replacementUnfortunately, the blisters popped, therefore causing it to leakRegarding the commercial, in states in writing 'For full details of Protect-A-Bed stain guarantee, visit ***.comOn the website it explains how our warranty works
Initial Consumer Rebuttal /* (3000, 8, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading a response like this it leads me to think that *** did not even read the case descriptionThey state "the customer would have seen the blisters." As I pointed out in the case description: The protector was inspected after each laundering and no damage was apparentAgain, I maintained the protector just as the manufacturer instructions statedRegarding the commercial, ***'s spokesperson says "Only when you buy a *** mattress protector with your mattress you'll get a year warranty that guarantees your mattress won't stain or we'll buy you a new one." and yes in very small fine print for a few seconds you'll see the note in writing to visit ***.comI feel *** has put Zero effort into resolving my issue and All their effort into coming up with reasons not to take care of a customer
Final Business Response /* (4000, 10, 2015/10/06) */
The customer will be contacted on Wednesday, October 7, to advise him that we will be replacing his mattress as a gesture of goodwillThis process usually takes two to three business days to complete

Initial Business Response /* (1000, 5, 2014/04/30) */
The customer accepted our offer to reimburse her for the cleaning of her mattressShe hopes to have that done within the next week or two
Initial Consumer Rebuttal /* (2000, 7, 2014/04/30) */
(The consumer indicated he/she
ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/21) */
Our warranty clearly states that the Product must be inspected for damage after laundering, and use must be discontinued if damage is apparentThe damage that is done to the laminate on this Protector happened over a period of time
Had the Protector been checked for damage after laundering, as stated in the warranty, we would have replaced the Protector and the leakage would not have occurredThe customer was sent a copy of the pictures that were taken during the testing so she was able to see the damage that we were talking aboutWe consider this case closed
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had followed laundering instructions from the company as directed at all timesNo damage was found to the mattress protector upon inspection prior to sending it to the company
Final Business Response /* (4000, 11, 2015/06/18) */
The damage done to the laminate on the Protector is not the result of a manufacturing defectSometimes the heat in the dryer spikes up and down during the drying cycle and may cause the type of damage this Protector is showingit is also possible that the drum of the dryer was still hot when it stopped tumbling and the laminate melted because it was not taken out promptlyWe can only work with the evidence which was returned to us and it is definitely dryer related

Initial Business Response /* (1000, 6, 2015/07/22) */
The customer's Protector was tested and no visible damage was foundThe test involves putting the Protector on a light box the size of the mattress and examined for any holes or any indication of damage or defectsIt was then water
tested and it did not leakWhen water tested, the Protector is put on a mattress and completely soaked with water running through a garden hoseThere is no evidence that the Protector leaked which leads us to believe that the Protector was not on the mattress at the time of the accident

Initial Business Response /* (1000, 5, 2014/04/17) */
This customer first called us on to place a claim, stating her mattress Protector leaked and stained her mattressIt took her over a month to get the receipts to us before we could process the claimThe Protector was tested
on and no leaks or visible damage were foundOur warranty clearly states that if the Product fails to protect (due to manufacturing defects in the product) then Protect-A-Bed will, in its sole discretion, either have the mattress professionally cleaned or replaced with one of comparable quality and valueA cleaning reimbursement was offered to the customer on as her mattress is cleanableShe accepted the cleaning and a letter was sent on that same day, with a 30-day window for her to have the mattress cleanedThat offer expired on Nothing further can be done for the mattress as too much time has passed (almost months) and the stain most likely will not come outWe consider this case closed

Initial Business Response /* (1000, 12, 2014/05/16) */
The customer has been contactedWe are going to replace her mattress
Initial Consumer Rebuttal /* (2000, 14, 2014/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After passing my case
to upper management, they have decided to replace my mattressVERY HAPPY with their decision
Final Consumer Response /* (450, 15, 2014/05/17) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Thank you so much for the help of the Revdex.comIm so happy their is an organization like this available to us

Complaint: ***
I am rejecting this response because:
I followed all instructions for washing this product as directedThis product was ALWAYS on my mattress, and was only washed a few timesThis product offers a ten year warranty, yet it doesn't appear that anyone gets an actual years use out of this product even when following all washing instructionsIt is advertisement to even claim this product will protect your mattress for ten yearsI've yet to see any one person get more than years from this product without it failing and this company consistently blames the customer for its products failingIf this product needs to be replaced every years for the first ten years after purchase in order to protect your mattress for ten years as warrantied, then you should tell your customers thatI am so extremely disappointed in the product, and the complete lack of customer serviceI received absolutely zero response to any of my emails after my claim was deniedEven before I received the denial letter in the mail and emailed twice just to check on the statusNo response at allIf your product fails ALL of your customers after years, that is a product defect, periodOr you should only offer a TWO year warranty instead of tenAt the very least you should have offered to clean my mattressInstead, they simply ignored meFrom what I have read online, this is exactly the same experience all of their customers have had.
Sincerely,
Monica Brunell

"Everything that glitters is not gold" which sums up exactly the product here My husband and I purchased a mattress protector for our new queen bed less than a year ago My husband is paralyzed from the waist down and occasionally has accidents while he is sleeping He had an accident one day and when I removed the mattress pad the stain had soaked completely through
I called their warranty department and explained the situation, also returning the mattress pad I received a letter back from the company that there was "melting damage on the laminate side of the protector That there were areas that specifically have developed holes on the laminate, which have left those those areas see through and unprotected." Aside from the poor quality of the letter (listing "those" twice), I believe this was a very poor judgment call If there were holes in the laminate that would have explained the obvious leakage from one side of the mattress pad to the other No holes were visible and I believe that statement is untrue Additionally, I washed the mattress pad exactly the way the instructions advised so I am surprised by the "melting damage" Protect-A-Bed claims If something appears too good to be true, it usually is This mattress pad was significantly priced, but poor quality as is their review department I would not recommend ANY Protect-A-Bed products

Initial Business Response /* (1000, 5, 2014/12/01) */
I am sorry to hear that the customer is experiencing this problemOur records indicate that the Protector was replaced because it was tearing, not dry rottingUnfortunately, I am unable to refund the cost for the Product as we did not
sell the Product to the customer directlyI can, however, upgrade the replacement of the box spring encasement with our AllerZip Smooth Encasement

Initial Business Response /* (1000, 5, 2014/02/21) */
The customer's claim was not denied because the mattress Protector is not on the same receipt as the mattressOur warranty states that the mattress and the Protector must be purchased from the same authorized dealer at the same time
The customer purchased the mattress on September *** The mattress Protector was not purchased until December *** This case will remain closed

Initial Business Response /* (1000, 5, 2015/07/28) */
The warranty manager spoke with the customer on July 14, and offered to replace her mattressThe customer told her that all she wanted was to be reimbursed for the cost of the Protector that she originally purchased When the
customer filed the complaint, she indicated that it had been two weeks and she had not received a refundIt takes 7-business days to process the checkSeven business days later, on a check in the amount of $79.00, the cost of the reimbursement of her Protector, was cut and it was mailed the next day, This case is considered closed
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AT NO TIME WAS I INFORMED OF HOW THE REFUND WOULD COME, WHAT AMOUNT, OR WHAT TIME PERIODI HAVE SPENT MONEY FOR SHIPPING, CLEANING (WHICH THEY CLAIM THEY COVER ON THEIR WARRANTY), AS WELL AS THE FAULTY COVER IN THE FIRST PLACEI HAVE SPENT HOURS TRYING TO RESOLVE THIS WITH THEM AND INCLUDED MULTIPLE EMAIL ATTEMPTS, TO WHICH THEY DID NOT EVEN BOTHER REPLYINGTHEY STILL OWE ME THE COST OF THE CLEANING
Final Consumer Response /* (4200, 11, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is blatantly fraudulent and rips people offThey have not honored their warranty and have provided the most atrocious customer service I have ever receivedThey asked for all of the original receipts back so that no one can fight them to honor their warrantiesThey have lied to me and offered no information, telling me I should ask for informationWell if different emails asking for settlement isn't me communicating and asking, then I don't know what isThey took their products back without concern, along with all the original receiptsThen they tell you if you cash your refund check for the cover it will automatically close your caseso you are trapped in a catch if you want your refundVERY Unethical companyThey sold the protector stating they'd pay for mattress cleaning or replacementThe mattress was over $The cleaning was about $They refuse to pay eitherAnd their product is a shoddy piece of garbage sold fraudulently with a no good warranty they won't honor
Final Business Response /* (4000, 17, 2015/08/06) */
To set the record straight, we never ask anyone for their original receiptsIn fact, this customer uploaded her mattress and Protector receipt to our online portal on so we have a COPY of her receipt, which is all that is ever requestedIf she had questions regarding the refund, all she had to do was ask and she would have gotten her answersWe offered to replace the customer's $mattress, but she turned it down and just asked for the reimbursement of the money she paid for the Protector, which was $Protect-A-Bed will issue a check in the amount of $to reimburse her for the cleaning of her mattress to close this caseIt takes 7-business days for processing the check

Mr*** first filed a claim with us on August 12,2015. Apparently his daughter had an accident in the bed and it leaked through the Protector, onto the mattress. Testing proved damage to the laminate that was not the result of a manufacturing defect; therefore, we could not go
any further with his claim on the mattress.He then filed a claim on on the same mattress, stating that water leaked through the Protector. We did ship him another replacement Protector via UPS, which is scheduled to be delivered to him by the end of the day today. However, our warranty clearly states that the warranty shall terminate in the event that Protect-A-Bed satisfies its warranty obligations with respect to a claim and that no subsequent claims will be covered.
However, as a gesture of goodwill, we agree to refund Mr*** the $he paid for the mattress Protector to satisfy his requested desired settlement. The check should be mailed to him within the next 7-business days. This case is considered closed

Initial Business Response /* (1000, 5, 2015/03/13) */
In order for the mattress to be covered under our warranty, the mattress and the Protector must be purchased at the same time from the same authorized dealer. If a store wants to give a customer a Protector at no charge, for inventory...

purposes, it is always put on the receipt with zero dollars. We only require two things from the customer when placing a claim, our product code that is printed on the washing instruction tag that is attached to the Protector and the receipt, showing the purchase of the mattress and Protector at the same time from the same dealer. If the customer is unable to provide us with a receipt, we cannot go any further with his claim. I was unsuccessful with my attempt to attach a copy of our warranty, but would be more than happy to send if necessary.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have made numerous attempts to receive proof of purchase from the mattress Dealership. For whatever the reason or purpose their sales representative did not include the the mattress protector in my original receipt. The sales representative has since retired from the company. I would assume most companies would wish to track their inventory and would mark on their sales receipts one issues at no cost but this time this didn't happen and may have happened to others as well. However in my case I have tried to work with the store to furnish a new receipt and I have tried to work with Protect -A-Bed to resolve the issue with my mattress protector. Which is still unresolved at this time.
Also in reference to the product code tag I did furnish a photo picture of the Protect-A-Bed mattress protector tag and emailed it to the customer service rep, and was denied the proof because the tag is warn. It is their product as can be seen in the picture but because the tag print in worn they deny it as proof.
I am by no means trying to cheat the system or get something for free. I work hard for everything that I have and if it fails I expect the company to stand behind their claim of warranty and replace the item, without laying the burden on the consumer.
In this case my Protect-A-Bed mattress Protector has failed and is disinigrating as I wash it (Per the Care instructions). I legally obtained this mattress protector from a authorized dealer with the purchase of my mattress and box spring. I wish for the item to be replaced under the warranty agreement without jumping through hoops.
Final Business Response /* (4000, 11, 2015/03/27) */
We would be more than happy to replace the mattress Protector. However, without proof of purchase that the Protector and the mattress were purchased together at the same time from the same authorized dealer, we are unable to go any further with the mattress.

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