Jabberu

CUSTOMER CAME IN FOR INSPECTION, NO REPAIRS TO VEHICLE WERE MADE AT OUR SHOP.  VEHICLE PASSED VISUAL INSPECTION UPON RUNNING VEHICLE THROUGH .  THE NYVIP2 SYSTEM THEY FAILED THE VEHICLE. FOR OBDII MONITORS NOT READY. CUSTOMER  INFORMED ME HE JUST HAD WORK DONE SOMEWHERE ELSE AND...

THEY  TOLD HIM TO DRIVE IT. THE VECHICLES INSPECTlON EXPIRED THE PREVIOUS MONTH S0 THE STICKER HAD TO BE SCRAPED AND THE SYSTEM OFFERED THEM A 10 DAY EXTENSION SO HE WOULDNT GET A TICKET WHILE HE DROVE IT AROUND TO GET MONITORS READY. NYVIP2 PRINTS OUT A RECIEPT FOR THE 10 DAY EXTENSION WHICH IS $21 (CIRCLED ON NYVIP2 RECIEPT). CUSTOMER DROVE VEHICLE AROUND RETURNED THAT DAY CAR WAS STILL NOT READY TO PASS INSPECTION. HE STOPPED IN PERIODICALLY OVERE THE NEXT WEEK AND VEHICLES MONITORSWERE NOT READY TILL THE FOLLOWING WEEK 4-26-16. VEHICLE WAS PULLED IN ON 4·26-16 AND PASSED THE OBDII INSPECTION ON THE NYVIP2 AND THEY ISSUED AN INSPECTION STICKER. ON THE REINSPECTION RECIEPTTHE FEE WAS $11 (CIRCLED ON NYVIP2 RECIEPT),. CUSTOMER BECAME IRATE AND THREATENED EMPLOYEES LIVES. POLICE WERE CALLED. CUSTOMER LEFT THE PROPERTY AND CALLED THE SHOP. I TRIED EXPLAINING TO THE CUSTOMER WHAT THEY WERE CHARGED FOR AND OFFERED THE $10 OVERCHARGE BACK. CUSTOMER DECLINED OFFER. ACCORDING TO NYS WE ARE ALLOWED TO CHARGE A REINSPECTION FEE IF VEHICLE HAS LEFT THE REPAIR SHOP AFTER FIRST INSPECTION.  NO REPAIRS WERE MADE AT OUR FACILITY. WE DO OWE THE CUSTOMER A $10 REFUND.  THIS WAS COPIED FROM THE NYS DMV WEBSITE:  https://dmv.ny.gov/brochure/what-do-you-mean-my-cars-not-readyWhat Are My Options?  If the only reason your vehicle failed the inspection was due to readiness monitors. not being in a ''ready" state, and your current inspection has already expired, the inspection software will issue a 10-day extension that will allow you to legally operate your vehicle on the highways. During those ten days, you can either:  l.Drive the vehicle as directed by your owner's manual (look under OBD); use the generic drive cycle on the back of this brochure; or consult with a qualified auto technician who can tell you how to complete a vehicle or monitor specific drive cycle. Be sure to return to the inspection station within ten days to get the vehicle re-inspected.2.Negotiate with the inspection station to have a technician perform the drive  cycles according to manufacturer specific guidelines for a fee  you will pay.