Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While this detailed response of calls from Connor Jacobsen to the owner, and from the owner to rental centers and repair shops may tell what happened between them, this is really not addressing my complaint I take issue with the response which indicates that the owner offered to have someone available to meet a repairman at the rental house The owner indicated that her daughter, who evidently lives and works in the Bethany Beach area, was working and would be unable to assist We were uncomfortable leaving our belongings unlocked, and thus remained at the house, awaiting the repairman, and awaiting the delivery of the "substitute refrigerator" No one from Connor Jacobsen nor the owner herself, agreed to assist, and we were at the mercy of the situation We understand that these things happen Connor Jacobsen indicated that there had been previous problems with the refrigerator in this unit before However, we believe that our contract was with Connor Jacobsen They need to have a quick solution for such issues, and if one pays for days and nights under the contract, one should receive such That means financial compensation for the time missed, as well as the loss of the spoiled food We also believe that Connor Jacobsen failed to address the issue of their own unprofessional behavior when accusing our family of failing to vacate the premises by parking there They should have checked The keys had been turned in according to contract and our family was not there It is unprofessional to hang up the phone on someone, after wrongly accusing them of thisThey surely found out after this rude accusation that our family was not there An apology is in order
After I received this complaint I did contact the person making the complaint and explained that the check, #70001, did indeed get sent to her in our batch of checks processed on July and mailed on July We usually send out about to checks in each batchWe did send the tenant another check, #70214, dated August 6, and cleared through our bank on August 11, I did ask the tenant to please return the first check (number 70001) when it's received There were several checks in the July batch that had not been deposited when the tenant made the complaint, but they have since been depositedWe have no idea what may have happened to the original check to this tenant at this point only that it is probably still lost in the mail since we not received it back yetI do apologize if the tenant felt that our manager was rude to her Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While this detailed response of calls from Connor Jacobsen to the owner, and from the owner to rental centers and repair shops may tell what happened between them, this is really not addressing my complaint I take issue with the response which indicates that the owner offered to have someone available to meet a repairman at the rental house The owner indicated that her daughter, who evidently lives and works in the Bethany Beach area, was working and would be unable to assist We were uncomfortable leaving our belongings unlocked, and thus remained at the house, awaiting the repairman, and awaiting the delivery of the "substitute refrigerator" No one from Connor Jacobsen nor the owner herself, agreed to assist, and we were at the mercy of the situation We understand that these things happen Connor Jacobsen indicated that there had been previous problems with the refrigerator in this unit before However, we believe that our contract was with Connor Jacobsen They need to have a quick solution for such issues, and if one pays for days and nights under the contract, one should receive such That means financial compensation for the time missed, as well as the loss of the spoiled food We also believe that Connor Jacobsen failed to address the issue of their own unprofessional behavior when accusing our family of failing to vacate the premises by parking there They should have checked The keys had been turned in according to contract and our family was not there It is unprofessional to hang up the phone on someone, after wrongly accusing them of thisThey surely found out after this rude accusation that our family was not there An apology is in order
After I received this complaint I did contact the person making the complaint and explained that the check, #70001, did indeed get sent to her in our batch of checks processed on July and mailed on July We usually send out about to checks in each batchWe did send the tenant another check, #70214, dated August 6, and cleared through our bank on August 11, I did ask the tenant to please return the first check (number 70001) when it's received There were several checks in the July batch that had not been deposited when the tenant made the complaint, but they have since been depositedWe have no idea what may have happened to the original check to this tenant at this point only that it is probably still lost in the mail since we not received it back yetI do apologize if the tenant felt that our manager was rude to her Sincerely, [redacted]