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Jac's Automotive

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Jac's Automotive Reviews (3)

Concerning this complaint, yes we did have this customer truck for weeksAt the time we were understaffed and very busyWe never gave him a time frame for when it would be completedAfter installing the transmission in to weeks, we discovered the engine had major problems and advised against repairing, as replacing was the only viable option as the vehicle had numerous problems and very little maintenanceAll repairs were ok'd verbally over the phone with the customerThis customer was very demanding and hard to deal withHe had to option to bring the vehicle to us for warranty reasons and we do not understand why he would not return the vehicle to us, especially after we just repaired it and never informed us of any problemsA fan clutch, starter, lights and transmission cooler lines can go bad at any timethis customer was very adamant about price"Give me a bottom dollar, out the door price." and that's what we didHe did not want to hear or listen to any more needed repairs or parts that needed to be replacedWe feel we did everything possible to please this customer and that parts that were replaced after we completed our job, he was informed about or went bad laterFollowing is the total of the discount given hours---Heater Hose--$hours--Labor given off installation of engine---$hours--labor given off for installing brakes----$hours--labor given for installing oil lines---$hours--time to diagnose engine problems--$209.00$2,Retail price of engineCharged $for motorWe did a professional job with the limitations placed on us by the customer and after discounting his invoice by $We feel he was well compensated for his down time and the extra repairsHim electing to pay another shop is a coercion on his part and not our responsibility

I spoke with the consumer and the issue is resolved

THIS CUSTOMER BROUGHT A MERCURY MOUNTAINEER TO US FOR A TICKING SOUNDUPON DISASSEMBLING THE FRONT TIMING COVER WE FOUND A BALANCE SHAFT CHAIN GUIDE HAD BROKENTHE GUIDES ARE MADE OF PLASTIC WITH A STEEL CHAIN EXERTING A LOT OF PRESSURE ON THEM, SO IT IS A COMMON PROBLEM ON THESE ENGINESWE REPLACED JUST THE BALANCE SHAFT CHAIN GUIDE; WITH THE OWNERS UNDERSTANDING AND PERMISSION; TO KEEP THE COST DOWN AS THE OTHER CHAINS AND GUIDES WERE NOT DAMAGEDAT THE SAME TIME WE ALSO SUGGESTED REPLACING THE ENGINE DUE TO THE POOR RELIABILITY RECORD OF THESE MOTORS, WHICH THE CUSTOMER DECLINEDUPON INVESTIGATING THE VEHICLE ONCE IT WAS TOWED BACK IN, WE FOUND A CONNECTING ROD HAD BROKE AND BLEW A HOLE IN THE SIDE OF THE ENGINE BLOCKWE THEN REMOVED THE OIL PAN, TO CHECK FOR ANY OTHER PROBLEMS OR CAUSES FOR THE CONNECTING ROD TO FAILWE FOUND NO PROBLEMS WITH THE TIMING CHAIN, OIL LEVEL, ETC WHICH IS WHAT WE HAD WORKED ONTHE CONNECTING RODS ARE INSIDE THE ENGINE, AND THE TIMING CHAINS ARE ON THE OUTSIDE OF THE ENGINE UNDER A COVERWE NEVER TOUCHED THE CONNECTING RODSIN MY 30+ YEARS OF AUTOMOTIVE EXPERIENCE, I WOULD SAY THE REASON FOR THE CONNECTING ROD FAILURE IS DUE TO METAL FATIGUE OR OVER REVVING THE ENGINE, NOTHING TO DO WITH OUR WORKMANSHIPALL THE DIAGNOSTICS PERFORMED ON THE CAR WERE PERFORMED AT NO COST TO THE CUSTOMERIT WAS A $DIAGNOSTIC FEEIN SUMMARY WE ARE NOT RESPONSIBLE FOR THE ENGINE FAILUREPLEASE SEE ILLUSTRATION FOR WHAT WE HAVE WORKED ON, COMPARED TO WHAT HAD FAILED IN THE LATER FAILURE

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