Our Manager Warren A*** spoke with Mrs*** on 12/21. He apologized for overfilling the tank, but explained during heating season gallons will not go a long way and he would have to return within weeks with additional fuel. Our protocol for customers not on automatic
delivery is to receive at a minimum 50% of the total usable tank gallons. The *** have a gallon tank. Fills less than 50% typically receive a short fill surcharge.Mr A*** offered Mrs *** options, Southern States could come and pump off the excess fuel or she could make payments over the next several months, anticipating the current fuel should carry her through the majority of the winter. Mrs*** accepted the monthly payment option and it was agreed she would make $per month payments. Southern States believes the company and the customer have come to a agreed upon solution and no further action is required
Our Manager Warren A*** spoke with Mrs*** on 12/21. He apologized for overfilling the tank, but explained during heating season gallons will not go a long way and he would have to return within weeks with additional fuel. Our protocol for customers not on automatic
delivery is to receive at a minimum 50% of the total usable tank gallons. The *** have a gallon tank. Fills less than 50% typically receive a short fill surcharge.Mr A*** offered Mrs *** options, Southern States could come and pump off the excess fuel or she could make payments over the next several months, anticipating the current fuel should carry her through the majority of the winter. Mrs*** accepted the monthly payment option and it was agreed she would make $per month payments. Southern States believes the company and the customer have come to a agreed upon solution and no further action is required