Complaint: [redacted] I am rejecting this response because: The proposal does not remediate the consequential damage to the vehicle, and therefore, the infringement upon my lease obligations concerning lease turn in, trade in for a different make or my option to buy at lease end Rudy did tell me twice it would be an oem cameraMike never said it would be an aftermarket one and I had no knowledge about who would install itIt could have been an outside Audi tech coming to install itThose details were not disclosed to me beforehand and I brought my vehicle to Jack Daniels Audi for the serviceYou also left me with an expired dealer plate which resulted in loss of use for the days the vehicle could not be driven.More than anything, I want this matter to be resolved amicably and fairlyThe situation has been very stressful to me and I can wholeheartedly tell you I would never treat a customer this wayReplacing the vehicle up front was the right thing to do You didn't do it then but you can do it now Regards, [redacted]
I was sent an automated email from NJ Revdex.com this past weekend stating that my complaint has been closed out due to my not responding I did not respond as I was awaiting [redacted] Hall's phone call, per [redacted] ' response to the complaint I apologize in that I did not know I was required to respond within daysNeedless to say, I did not receive a call from Mr [redacted] or any communication from [redacted] It appears they have stayed the course in delaying and hoping that the matter gets resolved in their favor through my inaction and giving up That will not be the case, as I will continue to pursue this issue, with your help and NJ Revdex.com As such, I wish the case to be reopened As noted, I have various emails to support my position and promises made by [redacted] to refund me
[redacted] Being that we have a $cancellation fee which was stated in the contract normally we wouldn't be refunding thisHowever as we agreed to you will be getting a checkWe had sent the original one out as we stated before but you hadn't received itNishant, has put in for another check request but it needs to be signed by the owner before getting sent outThe owner is the only person allowed to sign a check and he will return after the holidaysPlease be patient with us, we apologize for any inconvenienceThank You
Kenneth, please contact the warranty companyYou will see the warranty only covers engine and transmissionAll of our cars go through the shop and are rigorously inspected, they are then detailed and retailed on our lotWe wish there was something we can offer you, but there is no fault on our end regarding this issueBest of luck
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
received an email stating my complaint was channeled to a manager at Jack Daniel Porsche, however, I did not hear from them and the matter is still unresolvedCould kindly reopen the case as I am anxious to have this matter resolvedThanking you!
Please contact our General Manager [redacted] ###-###-#### EXT***.Sometimes the office is backed up which may cause a delay in the check being cutWe are sorry for any inconvenience
Complaint: [redacted] I am rejecting this response because: I’ve been trying to get this issue rectified for at least a yearThey don’t care and don’t respond to you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: They had the plates several days before mailing them to me.They were aware that I lived in NY and assured me time and time again that they will be mailed to me before the expiration dateThey even lied and told me they were mailed out days earlier then they were.Only when I asked for the shipping information did they admit thatVery poor customer service and the fact remains that I was unable to use a leased car for days because of a dealership errorI paid to have the plates picked up and they were not sent to me until days after I received the carUndisputed fact.This is no way to treat a customer Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I responded by saying I do not accept the Jack Daniels response due to their liesI would have never put an additional two thousand dollars down on my son’s cars if the salesman would have not told me that I still owed $1,800,00.You can interview my wife and son because they were sitting right there when we were kept at the dealership for over three hours so the salesman could ascertain that his boss would handle the situationDealerships regularly take cars back early from leases and even send letters just for that purpose so they can get a new lease signedThis was a scam and we held out hope that your agency was helping protect us consumers and then someone from your agency conveniently doesn’t see my responseI went on the site and the response from me is there.I do not agree with the dealers lying response Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I was never informed and was assured that I would get the plates BEFORE the temps expired.I paid a service fee to get the new plates which should have been on time or my fee returned as it was over $200I leased a car that I was unable to use for days because they did not get me the plates, thus the dealership should be responsible for my day transportationI was told the plates were in te mail when they were actually mailed two days laterMy cousin also purchased a car on the same day and she received her plates on time Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Yes they said that they would have the recall taken care of by Toyota...which would be no cost to themI did that myselfI had that one problem fixed for free by ToyotaI didn't trust Jack Daniels to take care of it in light of the fact that they told me the recall was "taken care of " before I bought itThe other issues were that I then had to pay $in various repairs which I discovered after the engine light came on after I had driven the vehicle only milesJack Daniels Motors lied to me about the recall and they sold me a truck with a faulty speed sensor and combination meter, worn out universal joint and a leaking water pumpI grossly overpaid Jack Daniels Motors for a truck in this conditionTo allow them to get away with these types of business practices is a tragedy for the unsuspecting consumer Regards, [redacted]
We have forwarded this complaint to John P [redacted] and will have him reach out to you in regards to this complaint.Thank you for your business
Complaint: [redacted] I am rejecting this response because: The proposal does not remediate the consequential damage to the vehicle, and therefore, the infringement upon my lease obligations concerning lease turn in, trade in for a different make or my option to buy at lease end Rudy did tell me twice it would be an oem cameraMike never said it would be an aftermarket one and I had no knowledge about who would install itIt could have been an outside Audi tech coming to install itThose details were not disclosed to me beforehand and I brought my vehicle to Jack Daniels Audi for the serviceYou also left me with an expired dealer plate which resulted in loss of use for the days the vehicle could not be driven.More than anything, I want this matter to be resolved amicably and fairlyThe situation has been very stressful to me and I can wholeheartedly tell you I would never treat a customer this wayReplacing the vehicle up front was the right thing to do You didn't do it then but you can do it now Regards, [redacted]
I was sent an automated email from NJ Revdex.com this past weekend stating that my complaint has been closed out due to my not responding I did not respond as I was awaiting [redacted] Hall's phone call, per [redacted] ' response to the complaint I apologize in that I did not know I was required to respond within daysNeedless to say, I did not receive a call from Mr [redacted] or any communication from [redacted] It appears they have stayed the course in delaying and hoping that the matter gets resolved in their favor through my inaction and giving up That will not be the case, as I will continue to pursue this issue, with your help and NJ Revdex.com As such, I wish the case to be reopened As noted, I have various emails to support my position and promises made by [redacted] to refund me
We are looking into this matterI have forwarded the complaint to upper managementWe will be following up with you within a few days.Thank you
[redacted] Being that we have a $cancellation fee which was stated in the contract normally we wouldn't be refunding thisHowever as we agreed to you will be getting a checkWe had sent the original one out as we stated before but you hadn't received itNishant, has put in for another check request but it needs to be signed by the owner before getting sent outThe owner is the only person allowed to sign a check and he will return after the holidaysPlease be patient with us, we apologize for any inconvenienceThank You
Kenneth, please contact the warranty companyYou will see the warranty only covers engine and transmissionAll of our cars go through the shop and are rigorously inspected, they are then detailed and retailed on our lotWe wish there was something we can offer you, but there is no fault on our end regarding this issueBest of luck
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Please contact [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
received an email stating my complaint was channeled to a manager at Jack Daniel Porsche, however, I did not hear from them and the matter is still unresolvedCould kindly reopen the case as I am anxious to have this matter resolvedThanking you!
Please contact our General Manager [redacted] ###-###-#### EXT***.Sometimes the office is backed up which may cause a delay in the check being cutWe are sorry for any inconvenience
Complaint: [redacted] I am rejecting this response because: I’ve been trying to get this issue rectified for at least a yearThey don’t care and don’t respond to you Regards, [redacted]
Please call [redacted] ###-###-#### EXT ***Please let us know if for any reason you are unable to get into contact with ***.Thanks
This complaint has been forwarded to managementPlease expect a phone call from [redacted] our GM.Thanks!
Complaint: [redacted] I am rejecting this response because: They had the plates several days before mailing them to me.They were aware that I lived in NY and assured me time and time again that they will be mailed to me before the expiration dateThey even lied and told me they were mailed out days earlier then they were.Only when I asked for the shipping information did they admit thatVery poor customer service and the fact remains that I was unable to use a leased car for days because of a dealership errorI paid to have the plates picked up and they were not sent to me until days after I received the carUndisputed fact.This is no way to treat a customer Regards, [redacted] ***
[redacted] is currently working on the issueHe is going to give you a call with all of the informationThank you
Complaint: [redacted] I am rejecting this response because: I responded by saying I do not accept the Jack Daniels response due to their liesI would have never put an additional two thousand dollars down on my son’s cars if the salesman would have not told me that I still owed $1,800,00.You can interview my wife and son because they were sitting right there when we were kept at the dealership for over three hours so the salesman could ascertain that his boss would handle the situationDealerships regularly take cars back early from leases and even send letters just for that purpose so they can get a new lease signedThis was a scam and we held out hope that your agency was helping protect us consumers and then someone from your agency conveniently doesn’t see my responseI went on the site and the response from me is there.I do not agree with the dealers lying response Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I was never informed and was assured that I would get the plates BEFORE the temps expired.I paid a service fee to get the new plates which should have been on time or my fee returned as it was over $200I leased a car that I was unable to use for days because they did not get me the plates, thus the dealership should be responsible for my day transportationI was told the plates were in te mail when they were actually mailed two days laterMy cousin also purchased a car on the same day and she received her plates on time Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Yes they said that they would have the recall taken care of by Toyota...which would be no cost to themI did that myselfI had that one problem fixed for free by ToyotaI didn't trust Jack Daniels to take care of it in light of the fact that they told me the recall was "taken care of " before I bought itThe other issues were that I then had to pay $in various repairs which I discovered after the engine light came on after I had driven the vehicle only milesJack Daniels Motors lied to me about the recall and they sold me a truck with a faulty speed sensor and combination meter, worn out universal joint and a leaking water pumpI grossly overpaid Jack Daniels Motors for a truck in this conditionTo allow them to get away with these types of business practices is a tragedy for the unsuspecting consumer Regards, [redacted]
[redacted] we are sorry for any delaysThis matter is now in the appropriate hands and will be dealt with ASAP