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Jack Druet, M.D., Inc.

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Reviews Jack Druet, M.D., Inc.

Jack Druet, M.D., Inc. Reviews (1)

Initial Business Response /* (1000, 8, 2016/03/10) */
Dear *** ***
We have received the notice and complaint from your office regarding a current patient of DrJack DruetWe would like to respond to let both you and the patient know that we have followed all due diligence with
informing her of her balance
We have actually been in contact with Mr*** and not *** herselfI had personally spoken with him on 2/24/to confirm we have the correct address to mail statementsWe have never received returned mail, therefore we can safely assume the patient is receiving these statementsI had informed him that could make payments but refused, he said there is no way he would pay this bill because he felt we were non-compliant in sending him statement to inform him of the balanceI asked if there was anything else I could for him and he told me there was not an he would reach out to his attorneys to sort this outNever at any point did we say we would not work with him, we let them know that if no payments are not received the account will go to collections
Conversations have gone back and forth about payments that they insisted they paid but could never provide proof paymentThen *** *** said that they filed bankruptcy and should have been billedWe contact his bankruptcy Attorney's office and they confirmed we are excluded and are not listedWe explained this to the patient but he is upset that he might have forgotten to list our company on the bankruptcy and now realizes he has to pay the bill
I have attached our system notes, highlighting what I feel is important and I have also attached the proof from our statement company showing when statements have been mailedIf they were undeliverables they would have been returned to the office and notification would have been provided from the printing company we use (called Zirmed)Our company Zirmed only goes back one year, therefore I cannot provide the data for statements sent prior to 3/31/
Dr*** takes great care of his patients would like to maintain his reputation as an excellent Doctor who follows excellent business practicesWe look forward to the resolution of this complaint, the patient Mrs*** is still in treatment and still coming our office, which says a lot about the validation of this complaint
I thank you for your time in resolving this matterPlease let me know if you need anything further or if you need clarification on any of the documents we have provided
Thank you,
*** ***
Account Manager
Initial Consumer Rebuttal /* (3000, 10, 2016/03/14) */
My wife continue to go to the same office because our insurance has changed and the doctor is now in network as of 01/01/My wife and or her father have been attending the office and seen by another doctor other than Dr*** for over three yearsOur only issue is with the falsifying of the billing recordsWe received our first bill in September of promptly after our bankruptcy was completedClearly we would have simple included them in the bankruptcy if we had received a bill or had any clue of a balance dueMy wife is disabled and goes to the doctor monthlyYet, she was never told of a balance due
The bankruptcy took over a year and halfThe statement included charges that were over a year oldAt no point did the doctors office state we had a balance due although we visit every monthWe confirmed that we were in network and provide insurance information multiple time while at the officeWe paid our $Co pay every month as required before seeing the doctorWe verified that no additional balance was dueIt is clear that the billing agency simply waited until the bankruptcy was completed and then sent the first bill and lied to the doctors office that they have been billing us for the past yearThe doctors office certainly would have addressed it with us upon our month visit if they were awareIt is unfortunate to see such unscrupulous practices from those who serve our disabled community
Prior to receiving the first bill in September of there was no discussion with or of any billI contacted the 3rd party billing group upon receiving the first copy of the billThey simple wont rectify or acknowledge there errorsThey wont do what is right
Final Business Response /* (4000, 12, 2016/03/25) */
We never falsify billing records and are appalled at the accusation, especially with no evidence to support thisAs my evidence pi oyes, we sent our first statement in March We would never wait until after a bankruptcy to try to collect money, nor would we have any knowledge of a patient's decision to file bankruptcyWe never said we would not take payment arrangements, therefore we cannot change our original decision to accept payment arrangements; Payment arrangements will remain an option for the patientPatient receives Explanation of Benefits from their insurance carrier, so not only did the patient get a bill from us but they did receive a notice that they have a responsibility to due to the provider of service from their insuranceAt NO point did the patient ask the office "do I have a balance due" If they had the patient would have then been instructed to contact the billing service to confirmThis should have been the first question the patient asks if they were planning on filing bankruptcy, again, not the problem of the provider of service or billing company's responsibility
This being said, our position remains the sameThe patient has a balance that is owedIf they wish to make payments on this balance they may choose do so until the balance is paid in fullThe insurance company has discounted the bills for the patient already, so there is no more we can offer
Thank you,
*** *** Account Manager Phone (XXX) XXX-XXXX extFax (XXX) XXX-XXXX

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Address: PO Box 893520, Temecula, California, United States, 92589-3520

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