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Jack Gayson Plumbing & Heating Co. Inc.

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Jack Gayson Plumbing & Heating Co. Inc. Reviews (2)

I have spoken to *** *** twice and I have personally been to his homeThe chimney at his home is outside the norm and needs to be repaired in order to accommodate a new linerThe *** were aware of the difficulties we had during the original installationAfter the *** have
the existing chimney condition repaired so a liner can be inserted freely through the chimney, we would then install a liner for themWe are not aware of the condition described by a contractor to the *** that would make the chimney collapse anytimeHowever, this would be an existing chimney issue

Review: We had our home heating system converted from oil to gas in 2010, with the installation of chimney liner within existing chimney, included in the contract. Unknown to us the liner was never installed, subsequently over time the sooth remaining inside the chimney from years of oil heat has been slowly released over time and leaking thru the chimney on to the floors from the steam of the now gas heater. Last year we requested a second opinion by a contractor that we use periodically for repairs (not a plumber) not knowing what was causing the leak that subsequently got worst over time,and he told us that there was no liner in the chimney therefore causing the leakage and this could make the chimney collapse anytime. This was when we first learned that there wasn't a liner installed at all. After several calls to [redacted] someone was sent over to look at the problem with no results from that visit and we haven't heard from [redacted] or anybody from his company since. Mind you we wore not aware of the problem until last year (2013) when the soot leak finally wore thru the chimney. We have made several calls over time, a couple of times we wore told [redacted] would get back to us but we are yet to hear from him or his company. With winter approaching we are very concern about turning the heat on and to have a disaster in our hands, it has now become an emergency. Please advice us of what to do since at this time we don't know who to turn to for help. We appreciate a response as soon as possible.Desired Settlement: Repair (damage from not having chimney liner installed as required) and finish the job at no extra charge ( already paid in full for original contract).

Business

Response:

I have spoken to [redacted] twice and I have personally been to his home. The chimney at his home is outside the norm and needs to be repaired in order to accommodate a new liner. The [redacted] were aware of the difficulties we had during the original installation. After the [redacted] have the existing chimney condition repaired so a liner can be inserted freely through the chimney, we would then install a liner for them. We are not aware of the condition described by a contractor to the [redacted] that would make the chimney collapse anytime. However, this would be an existing chimney issue

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Description: PLUMBING CONTRACTORS

Address: 131 Roosevelt Avenue, Mineola, New York, United States, 11501

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