Jack Giambalvo Motor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Jack Gaimbalvo Motor Company is being untruthfulWe were told by MrS*** the service manager that the electric running board is covered under warrantyAnd as stated in my original complaint they tried fixing the electric running board in house first unsuccessfully so on the second time we brought our vehicle back they sent it to a *** dealership for professional repairWe were never once told by Jack Giambalvo Motor Company that it was not going to be repaired under warranty until the *** dealership quoted $3,to replace the electric motor and assembly that deploys the running board down and up from underneath our vehicleThen Giambalvo service department informed my wife that "DO TO THE EXPENSE"of the repair it would not be repaired under their warrantyI've left messages for John M*** to explain his unsafe decision that he made for my family , but have yet to hear back from himJack Giambalvo Motor Company did send my wife and I a copy of the warranty, which they also included in their response to Revdex.com and as we can all see since the electric running boards came as factory standard equipment by *** Motor Company it's covered under warrantyWe have had our *** *** back to Jack Giambalvo Motor Company for several mechanical repairs during their warranty period , because of that my wife and I feel it's a money concern for Mr M*** to stop the repair of the electric running boardMy wife would of never wanted this *** if it didn't have running boards because of the great difficulty her and our young children would have trying to safely enter and exit an SUV of this sizeWe would prefer to keep our *** because it fits our family of six nicely and they feel safe once inside of itI have mentioned to her about swapping into another large SUV equivalent to her *** from Jack Giambalvo Motor Company at no additional expense possibly , but she has not seen anything on their websiteAs of now she wants her *** to be repaired back to its original operating conditions intended by *** Motor Company when her *** was manufactured
Regards,
*** ***

Dear Sir or Madam:I have reviewed the supplied document with Pat S*** the service consultant working with *** *** *** *** ***'s vehicle was repaired by our facility for a failed engine assemblyHer vehicle was towed in late Thursday night 8/20, and we began inspecting it
8/She was also informed we needed her maintenance records on 8/to submit to *** *** *** faxed in her maintenance records on 8/indicated by the time-stamp on her faxPat promptly submitted to *** and received approval on 8/She got into a a loaner/no charge rental on 8/as *** corporate approved the replacement at this timeShe was offered a car prior to the approval but declined because she was not guaranteed it would be a covered expense at that timePat provided *** *** frequent updates on the status of her vehicle (every other day, sometimes daily) On 9/at pm Pat notified *** *** her vehicle was complete and ready for pick-upPat followed up on 9/with a voicemail message indicating *** wouldn't continue to pay for a rental when her car was ready for pick up *** *** told Pat and *** Customer assistance she wanted the vehicle delivered to her house versus her having to come and pick it up at the dealership Our dealership is open am- pm Monday-Thursday, Friday-6pm, and Saturday 8am-4pmOur hours provide ample time for pickup of her vehicle Her residence is miles away from our dealership, which is drive of 1hr and mins via *** *** picked her vehicle up from our facility on 9/12. Our service team did everything in their power to provide a time efficient and proper repair of the customer vehicle per guidelines set by *** Motor America As of my knowledge she is upset about having to pay for the two additional days of rental If you should need any further assistance or information please contact me directly. Regards,Chris B*** Giambalvo ***Service Manager###-###-#### Ext: ***@***.com

Our records do not show this vehicle has ever been returned to our service department except for an oil change 2/21/There is no indication of the customers issues listedAs this is a *** with only miles per our last service, any item of this nature would be
covered by ***'s factory warranty The vehicle should be returned to the local *** dealer for any factory warranty related issue

We have contacted the customer and worked on their carThe customer states they are extremely happy with our dealership now, and will begin coming here for service work

*** *** Sep (day ago)to me The company called yesterday and has resolved the issueThere is no need to further pursue th e complaint Thank you

customer purchased the truck and the pedal adjustment panel was mistakenly installed on the truck as the truck did not come equipped with adjusting pedals.  This vehicle cannot be retrofitted for the pedal adjustment feature and therefore [redacted] will be offering the customer so sort of...

goodwill.  This goodwill will be decided on and presented to the customer by 9/9/16.  I have spoken to the customer and they are satisfied with that.  The pedal adjustment feature is something the customer was not charged for and was never intended to be on this truck.

Dear Sir or Madam: 
**. and [redacted] dropped off their caravan on the evening of 1/14/16 and were given a no charge loaner vehicle. Our service team attempted to duplicate no start concern in the am with no success on 1/15/16, so we took the vehicle to [redacted]...

 for more in-depth check.  On 1/21/16 [redacted] contacted us with estimate of repairs to be done, but they still couldn't verify no start after checking for 4 days. We discussed repairs with used car dept and all were approved, so [redacted] was authorized to proceed. The [redacted] were also contacted on 1/21/16 informing them of repairs being made at no charge and also that parts were on back order for these repairs.  On 1/25/16 talked to [redacted]s regarding no start concern again and still had not duplicated. They finally duplicated and confirmed  a failed starter on 1/27/16. We informed the [redacted] on 1/27/16 that starter needed to be ordered and was also on back order.  We notified customer on 2/1/16 to  that starter should arrive on 2/3/16 per [redacted]. On 2/5/16 called customer and told them vehicle should be finished on 2/8/16. On 2/8/16 picked vehicle back up at [redacted]s in the afternoon. We contacted customer and informed them vehicle was back at Giambalvo [redacted], but we wanted to drive vehicle and verify repairs. We contacted customer on 2/10/16 vehicle was finished and they could come and pick up. The [redacted] picked up the Caravan on Wednesday evening 2/10/15. Our service staff left voicemail for [redacted] (###-###-####) during the repair process. We were unable to reach anyone verbally, and didn't receive a follow up call after any of our voice mails. Our team did verbally speak to [redacted] on 2/10/16 when he called in to discuss final repairs prior to pick-up, The customer was provided a no charge loaner during the entire repair time. 
Any further inquires can be directed to our General Manager Tom C[redacted] @ ###-###-#### Ext: [redacted]. 
Regards,
Chris B[redacted]
Service Manager
###-###-#### Ext: [redacted]@giambalvo.com

Thank you for forwarding our customer's complaint to us.  We did not receive any notification of this complaint prior to this correspondence.  We appreciate the opportunity to respond to their concerns.  We do not dispute the facts as outlined by the customer.  However, we would...

like to further explain what transpired and why.  In addition to the running board issue, other repairs were made to the vehicle that were covered under our 3 Mo./3000 mile Limited warranty.  During these repairs, the running board issue was brought to our attention.  Simply as a gesture of Goodwill, we looked at the running board issue and even sent it to the [redacted] dealer to see if it was a minor repair that would easily fix the problem.  Unfortunately, this was not the case.  At this point, we notified the customer that the running board repair was quite expensive and not covered under the warranty.  While I appreciate, the customer's interpretation of why we rejected the claim and perhaps we could have done a better job of communicating that we were only looking at it as a gesture of goodwill, this doesn't change the fact that electric running boards are not a covered item.  It should also be noted that the electric running boards do still work.  This is an intermittent problem.  With that said, we are willing to assist the customer with the situation in one of the following ways:1.  Make the running boards inoperative that they will not open and will stay against body of the vehicle. (not every SUV has running boards, and are more of convenience item).2 . Have the replacement of the running boards completed by [redacted], and pass onto the customer the internal costs of the parts and labor.  We can also look at other ways to make this repair as inexpensive as possible for the customer.3.  Work with the customer to trade them out of this vehicle into another vehicle at no profit to us.In summary, we have honored the 3 mo./3,000 mile warranty provided the customer.  We went above and beyond the warranty by looking at the running board concern hoping that it would be a simple fix as a goodwill gesture.  Please see attached a copy of the Limited Warranty agreement.Thank you for the opportunity to respond to our customers complaint.Sincerely,Jack Giambalvo Motor Company

ID number [redacted] [redacted]York , PA  [redacted]Daytime Phone: ###-###-####E-mail: [redacted]@[redacted].com[redacted],The Customer purchased the [redacted] on 2/17/17 and doesn't like some of the  vehicles features or lack thereof.    Her issues with the...

vehicle not holding on a hill is how the [redacted] is designed and this cannot be altered.  She did not purchase a Navigation ready vehicle and the owners manual  is very general and does discuss IF you have a Navigation ready vehicle you can purchase a down loan from the dealership to activate but this is not the case with her vehicle.  Attached is the window sticker for the vehicle she purchased for your review.  We did bring her back into the dealership and offered to trade her out of the [redacted] and after reviewing our inventory she picked out a [redacted].  Upon reviewing the financial numbers unless [redacted] was willing to increase her current monthly payment we were not going to be able to help her out of her current situation.  Due to not being in an positive equity status and she did not want to go up in payment we ended her visit at that point. At Stetler Dodge Chrysler Jeep Ram we pride ourselves on being in the top 2% in customer satisfaction with a Chrysler Sales rating of 98.3%.  It's unfortunate that [redacted] is not happy with her vehicle and we did try to make something work but when you have only owned a new car for a very short period it makes it difficult to make that happen.  We are her to help and will continue to into the future.   We have not heard any more from the customer to this point and don't see any reason to pursue anything different.  Regards-- Eric W[redacted]General ManagerStetler Dodge Chrysler Jeep Ram1405 Roosevelt AveYork, PA  [redacted]

Dear Sir or Madam: **. and [redacted] dropped off their caravan on the evening of 1/14/16 and were given a no charge loaner vehicle. Our service team attempted to duplicate no start concern in the am with no success on 1/15/16, so we took the vehicle to [redacted]  for more in-depth...

check.  On 1/21/16 [redacted] contacted us with estimate of repairs to be done, but they still couldn't verify no start after checking for 4 days. We discussed repairs with used car dept and all were approved, so [redacted] was authorized to proceed. The [redacted] were also contacted on 1/21/16 informing them of repairs being made at no charge and also that parts were on back order for these repairs.  On 1/25/16 talked to [redacted]s regarding no start concern again and still had not duplicated. They finally duplicated and confirmed  a failed starter on 1/27/16. We informed the [redacted] on 1/27/16 that starter needed to be ordered and was also on back order.  We notified customer on 2/1/16 to  that starter should arrive on 2/3/16 per [redacted]. On 2/5/16 called customer and told them vehicle should be finished on 2/8/16. On 2/8/16 picked vehicle back up at [redacted]s in the afternoon. We contacted customer and informed them vehicle was back at Giambalvo [redacted], but we wanted to drive vehicle and verify repairs. We contacted customer on 2/10/16 vehicle was finished and they could come and pick up. The [redacted] picked up the Caravan on Wednesday evening 2/10/15. Our service staff left voicemail for [redacted] (###-###-####) during the repair process. We were unable to reach anyone verbally, and didn't receive a follow up call after any of our voice mails. Our team did verbally speak to [redacted] on 2/10/16 when he called in to discuss final repairs prior to pick-up, The customer was provided a no charge loaner during the entire repair time. Any further inquires can be directed to our General Manager Tom C[redacted] @ ###-###-#### Ext: [redacted]. Regards,Chris B[redacted]Service Manager###-###-#### Ext: [redacted] [redacted]@giambalvo.com

Revdex.comCase #[redacted]
([redacted])
To Whom It May Concern
I have read the statement from **. [redacted], Please let me Explain what The process from General Motors warranty Policy and Procedures are that we must...

follow.
All repairs Done at any General Motors Dealership carries a 12 month or 12000 mile warranty which ever comes first. unless There is something that may have interfered in it's operation, Abuse or Damage From Outside source
This is the repair order History of **. [redacted]
Repair Order #[redacted]  01/09/2014 miles [redacted]
[redacted] brought his car in for Pa State Inspection --
Failed for the following issue's  
1) Left Front Hub Bearing is loose , Replace with customers ok
2) Right Side Day Time Running light was out, Check and Advised customer That Bulb was out and Wiring harness to light at socket was melted 
Due to Poor connection at socket to light connection-- Replaced harness and bulb (All repairs Made at rear of light)
3)Customer wanted Battery checked-- Failed test- Replace Battery
Issued sticker to pass Pa Inspection-- Customer was Cashiered and left the building
[redacted] Came in on 07/02/2014 miles  169393
Repair Order # [redacted]
For the following concerns
1) Parking brake out of adjustment --[redacted] gave the Ok to adjust ,
2)Horn does not work -- We checked and replace horn with customer approval
3)Right Side day time running light was out---
Checked light out and found light was out due to being filled with water--(Due to water entry from front of lamps defective seal I can not cover under General
Warranty
 
We spoke to [redacted] about this and he declined repairs on light due to it being his expense-- [redacted] was very unhappy that I could not cover repair under warranty,
I as a Service Manager decide to replace the bulb as a temporary repair for the customer-- Customer was not charged for this. Jack Giambalvo covered as customer satisfaction internally, Lamp still needs to be replaced to correct concern before light goes out again
In closing If the customer is Interested, If he pays for the lamp I will Install At no charge to him as customer service
Thank You
[redacted]
Service Manager 
Jack Giambalvo Buick GMC
###-###-####

Dear Sir or Madam:
I have reviewed the supplied document with Pat S[redacted] the service consultant working with [redacted].  [redacted]'s vehicle was repaired by our facility for a failed engine assembly. Her vehicle was towed in late Thursday night 8/20, and we...

began inspecting it 8/21. She was also informed we needed her maintenance records on 8/21 to submit to [redacted].  [redacted] faxed in her maintenance records on 8/24 indicated by the time-stamp on her fax. Pat promptly submitted to [redacted] and received approval on 8/25. She got into a a loaner/no charge rental on 8/26 as  [redacted] corporate approved the replacement at this time. She was offered a car prior to the approval but declined because she was not guaranteed it would be a covered expense at that time. Pat provided [redacted] frequent updates on the status of her vehicle (every other day, sometimes daily).  On 9/8 at 3 pm Pat notified [redacted] her vehicle was complete and ready for pick-up. Pat followed up on 9/9 with a voicemail message indicating [redacted] wouldn't continue to pay for a rental when her car was ready for pick up.  [redacted] told Pat and [redacted] Customer assistance she wanted the vehicle delivered to her house versus her having to come and pick it up at the dealership.  Our dealership is open 8 am- 8 pm Monday-Thursday, Friday-6pm, and Saturday 8am-4pm. Our hours provide ample time for pickup of her vehicle.  Her residence is 57.01 miles away from our dealership, which is drive of 1hr and 10 mins via [redacted]. [redacted] picked her vehicle up from our facility on 9/12. 
Our service team did everything in their power to provide a time efficient and proper repair of the customer vehicle per guidelines set by [redacted] Motor America.  As of my knowledge she is upset about having to pay for the two additional days of rental.  If you should need any further assistance or information please contact me directly. 
Regards,
Chris B[redacted] 
Giambalvo [redacted]
Service Manager
###-###-#### Ext: [redacted].com

Review: On May 28, 2013, I took my Jeep Wrangler to Stetler Dodge Chrysler Jeep (a Giambalvo Family Dealership) to recalibrate my speedometer. The tires had been upsized to 35 x 12.50 R17. The dealership had indicated they could do this recalibration.

On a trip to Georgia, I was able to determine that the speedometer was not reading accurately by timing the mile markers. The speedometer was 10% off. I was actually travelling at 66mph when the speedometer read 60 mph. This was also confirmed by using a GPS.

When I returned to Pennsylvania, I called Stetler Service about this error. Service Advisor [redacted] checked with his technician and discovered that they could not accurately program a 35 inch tire. They should not have accepted the job. Since the service was not performed accurately (10% error) and to my satisfaction I requested a full refund of $48.53. [redacted] refused my request.Desired Settlement: A full cash refund of $48.53.

Business

Response:

We have honored **. [redacted]'s request and sent him a full refund of $48.53.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a used 2006 Lincoln navigator. When I purchased the car I dealt with 2 sales people, initially a gentleman named son and finally a salesman named lance. When purchasing the car I was told that if I found anything wrong with the vehicle within 3 months or 3000 miles it would be repaired. After getting the truck home I noticed that the factory running boards where rotting with rust to the point in which they are unsafe for anyone to stand on, basically ready to fall off? I asked them to fix the issue in which they stated that its not a safety issue. I argued that they were put there from the factory to assist people in getting in a vehicle that sat that high. His response was that they sell trucks that sit higher without running boards on them? The problem is, upon talking to the sales managers, [redacted] and [redacted], the service manager, they where all aware of the running boards and was told that the sales people where to communicate to the customer that the running boards where like this and they needed to be in the "in position". When purchasing I asked both don and lance how the running boards came out and neither one of them seemed to know how to make them work? I didn't figure it out until bringing the truck home and reading the owners manual. Both sales people at that time where given the opportunity to explain that the running boards where in bad shape and had to stay in the "in" position in which nothing was ever said? I talked to [redacted] this afternoon and he said that the will not fix them because they do not keep it from passing pa state inspection. If there warranty covers everything, and the dealership was aware of the issue and given ample opportunity to communicate it to me, the customer, why is it all the sudden not covered? I think it's a shady way to do business and wouldn't have purchased the truck had I been informed of the running boards!!Desired Settlement: Repair of running board, an apology or refund money for the truck or at least trade it for the same as purchased price?

Business

Response:

[redacted],

I am reaching out to [redacted] to set up an appointment to look at his running boards with our service manager. Thank you, [redacted]

Review: Gimbalvo GMC offers a service guarantee that they refuse to honor. I had a day time running light repair completed during state inspection. It was extensive, not just the bulb. The 1st time it rained the repair failed. I was told when I made the appointment the repair would be free of charge. The gentleman who took my keys refused to honor the guarantee. The dealership is endangering my safety by failing to make a proper repair and refusing to honor their guarantee. I want all money for service appointments related to this issue refunded immediately so I can have the repair completed properly.Desired Settlement: Full refund for both service appointments. If they ever want my business back, customer recovery should be considered.

Business

Response:

Revdex.comCase #[redacted]

Review: I have repair and sales issues. I purchased the car last july 2012, I have been having numerous problems. The engine would come on and I complained about that the third day from when I purchased it and I complained about it 7 times. the radiator burst, I had to replace the rotors, I complained about the noise under the car 5 times they told me to bring it in. they said they took the piece from under neath the car off and the car is currently making the same noise, I complained about my brakes they said the brakes are fine. My brakes still squeal and the rotors still grind making it hard for me to stop in the rain. The car over heats I told them about that, nothing ever was mentioned. When I purchased the car I put down $6500.00 and been paying my car notes on time, I even apply more monies to the principal. I was told that I will be going through the bank to finance my car and my credit will be reported to the credit bureau, I found out my payments are financed through the auto dealer and when I asked about my credit being reported he didn't mentioned what credit bureau it would be reported to. I wanted to speak to someone about my warranty and the number he gave me was to his mechanic. My car is not safe, I have little girls that go to [redacted] hospital once a month I have expressed to them numerous times I need a reliable vehicle. I haven't had a chance to enjoy my car.Desired Settlement: I am hoping that the Better Buisness Bureau will help with a refund of my down payment and payments I have made on the car.

Business

Response:

We sold the 2003 Acura MDX to [redacted] on 7/6/2012.The vehicle was inspected

and serviced with a one year warranty through our company. There were no outside warranties involved all the paper s[redacted]d as such. The mileage at the time was 99663. On 7/25/2012 the car was brought in for a check engine light but had no runnability issues and had 101255 miles on the vehicle. It was a simple gas cap that had gone bad and we replaced at no cost. On 10/25/2012 the car was brought in for a leaking radiator.

Review: 11/25/13 , I purchase 2013 [redacted] has 5463 miles on it , for the first month I feel like something hit the car from the back , bumping , I report it to my loan company , so I took this car for same issue , I get rid with the mechanic , and he hear what am talking about it , but when the customer service call me , they told me nothing wrong with the car , but I still feel it ,Desired Settlement: they can give me my money back , or change the car for me

Business

Response:

Our records do not show this vehicle has ever been returned to our service department except for an oil change 2/21/14. There is no indication of the customers issues listed.

Review: [redacted] who did the financing of my Hyundai Sonata is a bigger lier criminal extortion artist or crook that I have ever dealt with in my entire life. Thanks to Hyundai, for hiring such a crooked individual they should be facing one of the biggest class action lawsuits you have ever seen and it will probably destroy any type of "Brand Name Power" they have ever built. The dealership stole my car I traded in and never paid it off, they shut off all my bluelink services such as Sirius XM and the SOS button. He also lied to Hyundai corporate, bc when I called Hyundai they informed me the car I bought and currently own and have poesion of had never been sold and was still sitting on their lot!! So the $1700 in cash I put down must have went into the pocket of [redacted] and then Jack Giambalvo took the GPS unit out of the Audi so they could take it to a chop shop get all the money they could and have never paid it off as the written binding contract stated between myself and Jack Giambalvo. I traded my 2006 Audi A6 in for a 2013 Hyundai Sonata and they sent my payoff into Credit Acceptance then put a stop payment on the check. They gave me $9000 for the Audi for a trade in, therefore taking legal possession of the car, yet that have not paid it off. And I am getting harassing phone calls from Credit Acceptance to make payment on the Audi which I don't even legally own or have possession of. [redacted] also called me a lier, and I have never been insulted more in my entire life. I would have felt more comfortable buying a car from John Gotti, bc I at least know where he is coming from. [redacted] is a criminal in a suit and tie and I will take every legal action against him and Hyundai to bring light of my buying experience to the entire free world.Desired Settlement: For everything they have done to me including lying and stealing they caused emotional damage to me which can be backed up by medical documentation, they have ruined my credit which I have been trying hard to repair, and caused undue stress. I believe they should payoff my Audi as stated in the contract, payoff the Sonata for all the illegal actions they have done, they should be proscused to the fullest extent of the law and I should receive a large amount of money for all the unnessary and intentional actions the dealership intentionally did against me.

Business

Response:

Reference ID [redacted]

December 10, 2013

In regards to **. [redacted]’s complaint submitted 12/9/13.

Unfortunately

2 days after **. [redacted] picked up his new Hyundai, he lost his job. When

[redacted] Bank, went to verify his employment, approximately 5 days after,

as is there normal process, they were informed he was no longer employed.

At this point [redacted] Bank rejected **. [redacted]’s loan. We contacted

him informing him of the situation. He would not return the vehicle, even

though the bank contract states that certain requirements must be

met. At that point, though his loan

was turned down, Jack Giambalvo Motor Co, signed for his loan.

In

regards to his traded 2006 Audi, VIN: [redacted], was paid off by

us, November 13, 2013 to Credit Acceptance Corp., in the amount of

$11,674.82. We received the lien free title, and sold the vehicle at

Harrisburg Auto Auction, 12/6/13.

In

regards to the sales report to Hyundai based on the original sale date of

10/24/13, the rdr was submitted to Hyundai and cancelled due to the

financial issues as explained in #1.

Once we signed for **. [redacted]’s unapproved loan we resubmitted the

rdr to Hyundai Motor America, on 11/13/13, with the original sale date of

10/24/13. The vehicle is registered by Hyundai in **. [redacted]’s name. Any

required documentation regarding this can be supplied if required by us or

Hyundai Motor America.

In regards to **. [redacted]’s handling of **. [redacted], the

inability to obtain financing may have challenged his opinion of **. [redacted]. **. [redacted] has been a valued

employee with routinely excellent customer satisfaction scores.

I would hope this is an adequate description of what

transpired regarding **. [redacted]’s purchase.

Sincerely,

[redacted] VP

Jack Giambalvo Motor Co.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: On 12/6/2013 I received a hand written letter from Credit Acceptance legal department stating the car was not paid off and legal action was going to be taken against me which shows Jack Giambalvo is lying saying they paid off my car. If they would have paid it off like they said, then why am I still receiving calls and letters from [redacted] saying my car is not paid off??? And I was approved for a loan through [redacted] and I made my first payment on 12/7/2013. [redacted] lied to me and called me a lier in return. Yes he did want me to bring the Sonata back for me to get my Audi back but he did not want to give me my $1700 I put down on the car back. I don't know who replied to my comment but they have been lied to or they themselves are lying bc the car is not paid off!! How can you sell a car without a title?? I am purusing legal action against them, as they lied and said they were paying off my car when they didn't and put a stop payment on their check, which in turn made it look like I was not making payment and hurt my credit score. What is the dealership doing about that?? I have yet to receive a phone call from them saying they were apologizing for their actions. They did not want me to make the first payment on the new car I purchased from them bc they sent [redacted] my wrong address and didn't give them my email address so they couldn't communicate with me about making payments. So I never received a payment book or even an account number from [redacted]. I had to call them personally and when I did I found they gave them an address I had never lived at in my entire life. And on top of that they sent it to a bad neighborhood knowing the residents would most likely not return the mail to sender. You ask how do I know they gave the wrong address on purpose?? B/c they did my legal change of address form to [redacted] for me b/c I had just moved. I have the change of address form they did for me and printed out with Jack Giambalvo on the top and bottom of the paper saying it was printed right there at their dealership!! So how do you get that wrong and not give [redacted] an email adderess when I gave you my email address and you are emailing me with Hyundai info. And you lied to Hyundai of America, b/c when I called them to ask why my emergency services button was not turned on and working incase I was in an accident I was told that the car I was driving had never been reported as being sold and it was still sitting on Giambalvo's car lot!! This was on December 7th and I purchased the car on October 24th and had been driving the car with the dealers tag on it since Oct 21st!! So they not only were lying to me but to Hyundai as well! When I called Hyundai and informed them of this info andthey were so scared b/c they knew they had screwed up big time that they immediately gave me all the navigation and point of intrest service for free, even though a credit card is required to activate the services!! The attorney general's office said they NEVER heard of a car company doing this to an individual and I should contact the police department and also an attorney bc what they did to me was fraud and theft!! The dates that was written by Jack Giambalvo are lies and I have the REAL paper work to back it up!! This was my first time purchasing a new car and it will be my last b/c of the experience and fraudulent matter they handled my car buying experience.

Regards,

Business

Response:

**. [redacted]’s failure to meet loan requirements and failure to return the vehicle as requested, required Jack Giambalvo Motor Co to sign a “Full Recourse” agreement with [redacted] for **. [redacted] to keep his vehicle, even though his loan was rejected. This in turn delayed submission of his paperwork to the state. It was fed ex’d overnight to PAA for processing 11/14/13. All registration documentation was completed with Pa DOT, by PAA.

In regards to **. [redacted]’s issue regarding payoff of his trade, below is the cancelled check, payable to & cashed by [redacted]

[redacted], date processed, 11/1/13, for pay off in full of the loan on the 2006 Audi, VIN [redacted], as

listed on our Vehicle Buyers Order, signed by **. [redacted].