Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all I do not live at the houseI am the landlord and the tenant just so happens to be my granddaughterThis is why I called to have the bill sent to my addressI personally feel that if extra work was to be done and more people were needed, that he should have asked for my permission firstThey also charged me for parts installed to the old toilet that I did not authorize, only for them to tell me I needed a new toilet anyways.Why should I have to pay for something that not only did I not authorize but also did not fix the problem with the toiletThey told me I would have to use the broken toilet (which they had broken the toilet seat off of) until the holidays were over They gave me a price of to order a new toilet and install itI agreed to it thinking that would be the price of everything togetherNot realizing that that would be the price of the toilet itselfI called the very next day (Saturday) to cancel the orderHe said it was fine because they had not ordered it yet due to it being a holiday weekendI told them that I would purchase the toilet myself and have him install it TuesdayWhen Tuesday came around we had called and they claimed that they could not come because his son was sickWe called Wednesday morning and were told the same thingDuring this time I decided to have my son in law install it for meI did not feel the need to tell them because we had not set up a specific date or time for them to install the toilet being that his son was sickWednesday afternoon he had called my house and left a message saying if we don't call him back within minutes then they will be headed somewhere elseI still have the message on my answering machineWe did not call back being that I had decided to have my son in law install the toilet insteadShortly after they had showed up at my granddaughter's doorstepShe was already under the impression that they were not to install it by this time and that my son in law was going to do itShe had asked them why they were there and they claimed to have spoken to me minutes before they arrived saying that I gave them permission to install itThey never called nor did I give them permission to install the toiletMy granddaughter assumed they were telling the truth so she let them in to do the workShe then called me to let me know they were there and I had no knowledge of itI was still on the phone when Jack G [redacted] was demanding cash right awayHe was very rude about it to her stating that he wanted paid right away because he does not trust people to pay when he sends them a billHe also said he would stand there and charge me for his time until I came to pay him! She then handed me the phone so I could speak to him and he said the same thing to meI asked him to give me the total and he told me I did not agree with this amount being that I purchased my own toilet and I did not authorize him to come install it that dayI had to argue with him just for him to agree to even send me a billI believe everybody should recieve a bill so we are able to see what exactly we are being charged forNot only did he charge me for things I did not authorize, did not fix the problem with the other toilet that they are charging me for, but he lied to my granddaughter about speaking with me prior to showing up at her doorstep saying that I had given him permission to do all of thisIf she had known he was lying she would have never let him in to do the workWhen they were done they never told my granddaughter that they wouldn't take the old toilet with themThey never asked where she would like them to put the old toiletThey decided to leave it sit in her front yard and leave it to us to take care ofThey were very unprofessional and rudeThey lied about speaking with me and charged me for things I did not authorizeI have never had this type of problem before and I do not feel that I should have to pay this amount I believe the only thing I need to pay for is $for his first time visit and the price of the flange (which I authorized).I did not authorize for extra people I did not authorize the other parts he has charged me for And I did not authorize him to install the new toilet.To sum it all up, the old toilet was not fixed, I was charged for the parts he wasted to "fix" the old toiletWe had to use a broken toilet with no seat for daysAnd he lied to my granddaughter so that she would allow him into the house to do the work without speaking to me first Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all I do not live at the houseI am the landlord and the tenant just so happens to be my granddaughterThis is why I called to have the bill sent to my addressI personally feel that if extra work was to be done and more people were needed, that he should have asked for my permission firstThey also charged me for parts installed to the old toilet that I did not authorize, only for them to tell me I needed a new toilet anyways.Why should I have to pay for something that not only did I not authorize but also did not fix the problem with the toiletThey told me I would have to use the broken toilet (which they had broken the toilet seat off of) until the holidays were over They gave me a price of to order a new toilet and install itI agreed to it thinking that would be the price of everything togetherNot realizing that that would be the price of the toilet itselfI called the very next day (Saturday) to cancel the orderHe said it was fine because they had not ordered it yet due to it being a holiday weekendI told them that I would purchase the toilet myself and have him install it TuesdayWhen Tuesday came around we had called and they claimed that they could not come because his son was sickWe called Wednesday morning and were told the same thingDuring this time I decided to have my son in law install it for meI did not feel the need to tell them because we had not set up a specific date or time for them to install the toilet being that his son was sickWednesday afternoon he had called my house and left a message saying if we don't call him back within minutes then they will be headed somewhere elseI still have the message on my answering machineWe did not call back being that I had decided to have my son in law install the toilet insteadShortly after they had showed up at my granddaughter's doorstepShe was already under the impression that they were not to install it by this time and that my son in law was going to do itShe had asked them why they were there and they claimed to have spoken to me minutes before they arrived saying that I gave them permission to install itThey never called nor did I give them permission to install the toiletMy granddaughter assumed they were telling the truth so she let them in to do the workShe then called me to let me know they were there and I had no knowledge of itI was still on the phone when Jack G [redacted] was demanding cash right awayHe was very rude about it to her stating that he wanted paid right away because he does not trust people to pay when he sends them a billHe also said he would stand there and charge me for his time until I came to pay him! She then handed me the phone so I could speak to him and he said the same thing to meI asked him to give me the total and he told me I did not agree with this amount being that I purchased my own toilet and I did not authorize him to come install it that dayI had to argue with him just for him to agree to even send me a billI believe everybody should recieve a bill so we are able to see what exactly we are being charged forNot only did he charge me for things I did not authorize, did not fix the problem with the other toilet that they are charging me for, but he lied to my granddaughter about speaking with me prior to showing up at her doorstep saying that I had given him permission to do all of thisIf she had known he was lying she would have never let him in to do the workWhen they were done they never told my granddaughter that they wouldn't take the old toilet with themThey never asked where she would like them to put the old toiletThey decided to leave it sit in her front yard and leave it to us to take care ofThey were very unprofessional and rudeThey lied about speaking with me and charged me for things I did not authorizeI have never had this type of problem before and I do not feel that I should have to pay this amount I believe the only thing I need to pay for is $for his first time visit and the price of the flange (which I authorized).I did not authorize for extra people I did not authorize the other parts he has charged me for And I did not authorize him to install the new toilet.To sum it all up, the old toilet was not fixed, I was charged for the parts he wasted to "fix" the old toiletWe had to use a broken toilet with no seat for daysAnd he lied to my granddaughter so that she would allow him into the house to do the work without speaking to me first Regards, [redacted] ***