Jack Kairy

Initial Business Response / [redacted] (1000, 12, 2015/12/07) */ Before dropping the CD changer off the customer was notified that it was most likely unrepairable due to age and inability to obtain parts and schematicsWe were asked to go ahead and see what could be doneAfter spending numerous hours of research in order to try and find a replacement or proper info to repair, the customer was notified that the whole home system was obsolete and would need to be replaced since there were not any parts availableThey did not like that option, so we offered to get in contact with another local electronics repairman that would be willing to look at itHe also checked out the CD changer and confirmed our diagnosis that it was unrepairable due to the lack of schematics and available partsAt that time, we shipped the CD changer back to the customer at our expense Phone and text messages from the customer were returnedWe spoke directly with the customer regarding the situation and diagnosis on several occasionsIn regards to us missing any calls, the customer did call a home number, which is not associated with the businessThe messages on that line are not monitoredAny time that the customer contacted us via the business line they received a response in a timely manner Finally, we would like to note that we have done everything possible to try to find a solution for this customerThere have not been any fees charged to the customer for the numerous hours invested in attempting to repair the deviceAlso, when we were notified that they would like to get the changer back, we immediately shipped it out upon receiving an email with the shipping addressThey were not charged for any of the service or the shipping involvedNormally there would be minimum service fees involvedIn order to provide good customer service, we waived all fees involved We have tracking proof of delivery available that the CD Changer was been returned to customer

Initial Business Response /* (1000, 12, 2015/12/07) */
Before dropping the CD changer off the customer was notified that it was most likely unrepairable due to age and inability to obtain parts and schematicsWe were asked to go ahead and see what could be doneAfter spending numerous hours of
research in order to try and find a replacement or proper info to repair, the customer was notified that the whole home system was obsolete and would need to be replaced since there were not any parts availableThey did not like that option, so we offered to get in contact with another local electronics repairman that would be willing to look at itHe also checked out the CD changer and confirmed our diagnosis that it was unrepairable due to the lack of schematics and available partsAt that time, we shipped the CD changer back to the customer at our expense
Phone and text messages from the customer were returnedWe spoke directly with the customer regarding the situation and diagnosis on several occasionsIn regards to us missing any calls, the customer did call a home number, which is not associated with the businessThe messages on that line are not monitoredAny time that the customer contacted us via the business line they received a response in a timely manner
Finally, we would like to note that we have done everything possible to try to find a solution for this customerThere have not been any fees charged to the customer for the numerous hours invested in attempting to repair the deviceAlso, when we were notified that they would like to get the changer back, we immediately shipped it out upon receiving an email with the shipping addressThey were not charged for any of the service or the shipping involvedNormally there would be minimum service fees involvedIn order to provide good customer service, we waived all fees involved
We have tracking proof of delivery available that the CD Changer was been returned to customer

Initial Business Response /* (1000, 12, 2015/12/07) */
Before dropping the CD changer off the customer was notified that it was most likely unrepairable due to age and inability to obtain parts and schematicsWe were asked to go ahead and see what could be doneAfter spending numerous hours of
research in order to try and find a replacement or proper info to repair, the customer was notified that the whole home system was obsolete and would need to be replaced since there were not any parts availableThey did not like that option, so we offered to get in contact with another local electronics repairman that would be willing to look at itHe also checked out the CD changer and confirmed our diagnosis that it was unrepairable due to the lack of schematics and available partsAt that time, we shipped the CD changer back to the customer at our expense
Phone and text messages from the customer were returnedWe spoke directly with the customer regarding the situation and diagnosis on several occasionsIn regards to us missing any calls, the customer did call a home number, which is not associated with the businessThe messages on that line are not monitoredAny time that the customer contacted us via the business line they received a response in a timely manner
Finally, we would like to note that we have done everything possible to try to find a solution for this customerThere have not been any fees charged to the customer for the numerous hours invested in attempting to repair the deviceAlso, when we were notified that they would like to get the changer back, we immediately shipped it out upon receiving an email with the shipping addressThey were not charged for any of the service or the shipping involvedNormally there would be minimum service fees involvedIn order to provide good customer service, we waived all fees involved
We have tracking proof of delivery available that the CD Changer was been returned to customer