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Jack Key Chrysler Jeep

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Reviews Jack Key Chrysler Jeep

Jack Key Chrysler Jeep Reviews (13)

I have reached out to try to meet and select a vehicle that would meet the customers needsI cannot do this with out that face to face interactionI am available most days 8:to 8:pmI cant give numbers on a vehicle that has not yet been selectedLets please resolve this together.Thank you, [redacted] Jack Key Auto Group [redacted]

Complaint: ***
I am rejecting this response because: they did not explain what they mean by "trading us out of the Aspen at full market value" I would like specifics (including numbers) for their proposal
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

In regards to complaint, Jack Key Auto Group uses an extensive Used Vehicle Inspection Process to offer the highest quality vehicles possible to our customersThe vehicle in question was reconditioned by replacing an exhaust manifold both catalytic converters, transmission service, fuel
induction service, wheel alignment, fog light repair, oil and filter, as well as making sure all mechanical and safety aspects were with in guidelines.Jack key also replaced the other exhaust manifold due to customer concern shortly after saleAs policy all repairs are outlined in a "WE Owe" so their is never any confusion as to what was or not specifically promisedJack Key also provides both Car Fax and Auto Check to all our customers so they are aware of condition and maintenance history of vehicle being purchased.This vehicle appeared to be in impeccable condition which is why Mr*** purchased it and also a Platinum Service Agreement to protect his interests and future out of pocket expensesIt is my understanding that the repairs stated are covered by the Agreement.The fact remains that Mr*** has lost confidence in this vehicle and Jack Key Auto Group would like to immediately trade Mr*** out of the Aspen at full market tradeI also have left Mr*** a voicemail with my personal cell number to expedite this process .Thank you,*** ***GSM Jack Key Auto Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They called me and they are going to replace the engine. They will warranty the engine and they were very kind. I am pleased as now the car will be fixed.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The expectation is that this does not continue to drag out any longer, since the issue began in December of 2016.  Thank you.
Regards,
[redacted]

Sorry for the delay we did not have enough information, but it is being handled now and lender should have cancellation in a week

We have located your information, processed it and a check has been issued for your unused portion. We will mail it today and apologize for the delay.It would help us to improve customer service if we knew who you were talking but it is not necessary. In any case thanks for your patience.

We sent copy of warranty to warranty company and will get it processed. Sorry for the inconvenience.

Good afternoon, my name is Kathy A[redacted] I am the Service Director for the Jack Key Auto Group.I have had an opportunity to review the case at hand. I have found the following, The vehicle in question a 2005 Chrysler 300 was towed into our dealership with and engine noise condition on August...

19,2015 at 99,388 miles. Upon inspection we found Upper Cam shaft Lob was worn Causing misfire due to low compression, with experience of a machine shop and speaking to the current mechanic , you both should agree that a worn lob on the cam will throw off compression and cause misfires.  At this time the initial estimate was provided to [redacted] also advising this would be a starting point due to the condition age and mileage the vehicle came in with [redacted] approved repairs. Jack Key proceeded on the repairs as well as some maintenance items that Mr. [redacted] had approved while we were in the engine. Once the camshaft was replaced the compression on vehicle was retested and was in operating condition as well as the misfire was gone. This backs up the recommendation and repair of the cam shaft. After test driving the vehicle we did determine that the engine had an additional noise in the lower end of the engine. Upon inspection we did find the rod Bearings scored, again spoke with Mr. [redacted] and he approved the additional repair of replacement of bearings. While offering the repair Mr. [redacted] was advised we noted crank shaft had score marks and offered an engine at that time, it was declined and asked us to proceed with bearings. When the vehicle left our service facility there was not any noises present in then engine.  We have no way of knowing the condition in which is was driven, as well as the customer had already been advised it would need an engine. This was documented and signed by the customer when picking up the vehicle. Jack Key never intends for our repairs not last or for a customer to feel cheated. I would be happy to work with you finding a new or pre-owned engine that will ensure a long life for your grandson, Or we can always look at trading him into another vehicle with warranty as to minimize the expense of repairs or remove them all together other than maintenance for a while.

I have reached out to try to meet and  select a vehicle that would meet the customers needs. I cannot do this with out that face to face interaction. I am available most days 8:30 to 8:00 pm. I cant give numbers on a vehicle that has not yet been selected. Lets please resolve this together.Thank you,[redacted]Jack Key Auto Group[redacted]

I contacted the warranty company just to ensure that this was handled and they confirmed. I appreciate that resolution was finally given.
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are sorry for the delay getting the contracts and correct information to Mr [redacted]. We believe we have complied with his requests , however he has chosen to talk to Chrysler and possibly others out of our control.

We will gladly issue a new check. is it possible to get the original check?

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