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Jack Key Ford Lincoln

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Jack Key Ford Lincoln Reviews (8)

after more research the customer is correct and we have a issued a check for the full amountthey will call from the ford store so he can pick up his check, we apologize for any inconvienceMr *** from our Ford store will contact him for a free oil change

Good afternoon, I spoke with *** that the check had not been receivedto date the check has not cleared our account so we have issued a stop payment on this and will be reissuing the check tomorrow.I will e mail the *** ** overnight tracking number in the morning to ensure there will be no further issues with this payment. *** ***Service DirectorJack Key Auto GroupS Main St.Las Cruces NM 88005575-523-Office*** ***

Complaint: [redacted]
As mentioned in my prior rebuttal, until I receive a check from Jack Key Auto  ( 3 months waiting now), I will continue to reject this response.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

On Aug 16, 2014, I purchased a 2014 Lincoln Navigator and traded my 2010 Ford Explorer. The 30 day payoff was $13958.31. On August 29, 2014 they have not paid off my Ford Explorer and I was Drafted $524.23 for a payment on my Ford Explorer. I called Jack Key and they apologized and told me that my explorer would be paid off. On October 1, 2014, I was drafted again for $524.23 for another payment on my explorer. I called Jack key again and they apologized and told me that they would pay off my 2010 for explorer. On October 1, 2014, Jack Key made a Payoff payment of $13,069.67 which was not the total payoff and I was drafted another $433.95 to complete the payoff on my Ford Explorer.Jack Key has cost me two payments of $524.23, because they failed to payoff my 2010 ford explorer, plus they left a balance of $433.95 paying off my Ford Explorer. Jack Key owes me for my out of pocket expense of $1,482.41.

Jack key Ford sold this vehicle on Sept 1st and issued a payoff to Chase bank on Sept 29th in the amount of $13069.67 which was the amount customer gave as down payment to clear loan. This check cleared on Oct 3 2014 and we received title from Chase Bank.  If Chase Bank was continuing...

to Draft  for payments then this an error on their end and any overpayment should be returned back to customer from Chase Bank. Jack Key Auto Group cannot understand why a payoff made within 30 days would cost $1482.41. Our record show that we have $433.95 in escrow that will be refunded to customer if that is acceptable. Thank you, [redacted] General Sales ManagerJack Key Auto Group[redacted]

[redacted] I have tried to contact you at your day time number, I have a couple of questions. do you have a another number or time I can call

Good morning, my name is [redacted] I am the Service Director for the Jack Key Auto Group.
Jack Key Auto Group prides itself on customer satisfaction. In this particular situation I completely understand your frustrations of the entire situation and do apologize for the delay in reimbursement...

of the repairs that you incurred that was not quality inspected by ourselves properly.  As agreed we will be  reimbursing the  amount of the repairs that were spent of pocket due to this issues related to our work. I I was trying to obtain authorization from the extended warranty for the remainder travel and out of pocket expenses but  unfortunately I was unsuccessful.
 
Please advise If I need to mail  the check and if so to what address. Again sorry for the delay.

Complaint: [redacted]Unfortunately, due to constant run around, delays in repairs, non responsive in returning messages through email or phone, I am rejecting this response until we receive a check.  Because we have lost trust when being told something and yet not following through with it, we have exhausted our patience and trust with Jack Key Auto.  Regards,[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

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