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Jack Key Honda, Dodge, Chrysler, Jeep & Ram

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Reviews Jack Key Honda, Dodge, Chrysler, Jeep & Ram

Jack Key Honda, Dodge, Chrysler, Jeep & Ram Reviews (35)

Complaint: [redacted] I am rejecting this response because: until I see this credited to my account I will beleive them, not until Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

To Whom it may concern;I do understand where the customer is coming from and at no time did I tell him I would not help him, and I still stand by that I did take the issue to upper management because of the dollar amount it would cost to fix it and got it approved to make sure the customer is satisfied Going forward, I will replace the bumper with a new one, paint it, and install it at his convenience Regards, [redacted] General Sales Manager

The customer agreed for us to drive the vehicle from Albuquerque when I had found him the vehicle that he wanted, he did sign the paperwork for the vehicle was on his way, as soon as he finished signing the vehicle arrived he looked it over and said everything was goodHe brought it back to detail it the next day and our detail department is instructed to put on front license plate bracket on all new vehiclesMr [redacted] then returned the following day about the front bracket being put on so we took it off and there was the tow holes on the bumper where it was mounted I agreed to fix it for Mr [redacted] and sent it out to our body shop in Las Cruces and gave him a vehicle to drive in the mean time, when they brought the vehicle back I checked it and it was fixed as new and couldn’t even tell there were holes on the bumper I then spoke to him and he demanded that I replaced the whole bumper for the bracket holes which I could not do but I did fix the bumper then he pointed out some other scratches which I also agree to fix along with the tint that I also fixed, he declined for me to fix the scratches that day and I told him I would do anything I could to make sure he was satisfied but he still declined for me to fix themI am willing to fix the scratches and some overspray that he noticed by buffing the car like I had told him in the beginningLet me know if you need anything else thank you [redacted] General Sales ManagerJack Key AlamogordoOffice: 575-434-[redacted]

This is the first I have heard of this issue, she does have the right to cancel any warranty that she purchased and no longer wishes to be covered underWe are working on the claims process, and are in communication with the clerk responsible for cancelling her coverageWith it being the end of the year, it is taking longer than usual to process cancellationsAs to her referral, please provide more informationWe are under new management, and wish to help in any way that is feasible to ensure customer satisfaction.Thank you, [redacted] General Sales Manager

Complaint: [redacted] I am rejecting this response because: For the record there are inaccuracies in the response from General Sales Manager [redacted] ; he and I spoke for the first time on February 13th, only after everything had occurred. So any time the statement of “he and I” speaking about any dealings is completely and totally untrue. He has no firsthand knowledge of anything I was promised before February 13th. When I went in to purchase my brand new vehicle From Jack Key Motors in Alamogordo January 7th, 2015, the color I was looking for was not in their inventory. The Salesman I was working with found one for me, but it was in Los Lunas, NM which is approximately 188 miles away. I agreed to have the vehicle driven down to me. I did sign the delivery contract before taking possession of the vehicle as it was late in the evening and I wanted to expedite the process for myself as well as for the staff. When the vehicle arrived it had food and debris from being eaten in, spills in the cup holders, and even had the aroma as if it had been smoked in. Upon further inspection I saw that the after-market window tint installed on the vehicle was bubbling and even tearing from the dealership window stickers. Additionally, the delivery contract that I signed indicated that my vehicle had 158 miles on it; the actual mileage was 787. I indicated these things to the salesman and requested that my vehicle be detailed as I didn’t want to clean up someone else’s mess in my brand new car. I also indicated that I wanted the poorly installed window tint removed, and would get new tint put on at my own expense. All things considered; this was the exact car I had been thinking of purchasing for quite some time, and while the circumstances were not ideal, they were not enough to cause me to walk away from the car. The very next day I delivered my brand new car to the dealership to be detailed, happy as could be. When I picked up my vehicle, very much to my dismay, there were two holes drilled into my front bumper (with no bracket mounting for the record) to display an advertising plate for the dealership. Needless to say, I was not pleased that the dealership damaged my vehicle. When I brought this up to the Salesman I had been dealing with I made it very clear that the damage to my brand new car must be rectified. I was very clear that I did not want a “repair job” on my brand new vehicle, and that I wanted a factory replacement bumper for the one that they intentionally drilled holes in. In my opinion, no one would agree to having patch work done on their brand new car. I understand that the standard protocol for their detail shop may be to drill holes in the bumpers of the vehicles that they bring in to display their advertising insignia when those vehicles are going onto their sales lot; however, at the time of this service the vehicle did not belong to Jack Key Motors, it was owned by me. The Salesman agreed to the terms that a new bumper would be installed. The true problem of this entire ordeal arose when I received my vehicle back from their body shop and there was a repair job (and a poor one at that) and not a replacement of the front bumper. I was very adamant that this was not acceptable. I feel that if I hadn’t noticed the terrible repair work that the dealership would have pretended as if it never happened; I feel as if they were trying to be deceptive and untruthful just to cut corners to save a few dollars fixing their mistake. The salesmen at this point offered me $500 to walk away and “leave it alone”. I then went to get the price of a new bumper from another unaffiliated shop and was given a quote of $900. All I am looking for is the vehicle that I, in good faith, purchased. The issues about minor scuffs on the door, inaccurate mileage, cleanliness, ripped window tint, or anything else are just to illustrate my frustration over this entire transaction. The simple fact is that I love my car. What I don’t love is the fact that I feel exploited by a business that has damaged my property and has attempted to unethically rectify the situation. All I want is the vehicle to be in the condition it was before they damaged it (less than 24 hours after delivery), not almost the condition. A new factory bumper, painted and installed, would rectify this situation. Regards, Jeffrey [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Dear *** *** I did receive the complaint and spoke with the manager that was involve with this issue which is *** ***, he did inform me that the vehicle did have issues and agreed to give them
their old vehicle back but she did not want to do that, *** did find another van for around the same money that would work for her bank approvalWhen *** informed the customer about the van they came down and drove it and liked it but the customer had seen another van that was the same in El Paso, and she said she did not want ours and for us to get the one from El Paso, but with it being a used vehicle we couldn’t dealer trade that vehicle for herSo she agreed to purchase our van to get her out of the van that was having problems, and after we got her out of the van that was having problems and got into the other van she was still not happy we tried to do everything we could to help her outIf you have any other questions please feel free to contact me thank you. *** *** General Sales ManagerJack Key Alamogordo*** ***

Mr M[redacted] is in Alamogordo again today checking on progress . We  will communicate more info tomorrow.

August 24, 2017 Revdex.com Serving New Mexico & Southwest Colorado 7007 Jefferson St NE Suite A Albuquerque, NM 87109 RE: Customer [redacted]. [redacted] / ID#[redacted] Dear [redacted], Enclosed please find the 11 documents that Ms. [redacted] either signed or initialed stating that she...

understood what she was purchasing. We provided her with all the proper documents she needed in order for her to make the decision to purchase it or not. There was absolutely no deceit involved. Thank you, Jack K**P.S. Please change the mailing address you have on file for Jack Key Motor Company to: [redacted]

Complaint: [redacted]
I am rejecting this response because: There was an acknowledgement by Neal B[redacted] at the time of delivery that the DVD play was broken. I've attached documents. Jack Key Motors knowingly engaged in negotiations with this knowledge. This is a deceptive business practice to arrive at a higher sales price.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

we ordered a key today after talking to the customer and have offered to clean car and apologize for the misunderstanding This should be resolved in a week.

Complaint: [redacted]
I am rejecting this response because:  they have been under new management since February 2014.  It took me 6 weeks to get my registration.  I have talked to your finance manager, [redacted], several times concerning this problem with no result.  Does it take 2-1/2 months to process a $100 finders fee?  I do understand I have the right to cancel this servIce.  I just wanted them to do something instead of making me feel like I'm getting a run around from the Finance Manager, [redacted], to get my $3,100.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: [redacted]
I am rejecting this response because:In the 6 months, (six months!!) my van has been with Jack Key of Alamogordo, I have been presented with one excuse after another.  Still, there is no direct answer as to where the first replaced transmission had been shipped to and who shipped it, etc.  the parts in question were negligently left attached to this transmission that is now nowhere to be found.  I find it hard to believe that Mopar Parts Inc. would allow such a travesty to occur, in the first place, tarnishing their name and putting their dealerships in such a quandary.So here my family and I are, continuing to miss out on the memory building opportunities that would have been provided had we our van returned in a reasonable amount of time.  We've had to come out of pocket over $1000.00 dollars in lodging costs that would not have had to happen if our van was repaired correctly an timely Manner.  A comparable rv to rent is $109.00 per day and .33 cents per mile.  In the past 6 months, we've traveled 12 days and over 2900 miles to attend funerals and our son's swim meets.  This 'inconvenience' is taking a monetary and emotional toll on my family and I.  Not to mention the uncertainty that something else will go wrong due to the vehicle sitting outside for so long.  I expect to have my van returned to me, in full working order, with all warranty, and parts source documentation by Friday, 23 October.  This has taken far too long.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Attached is a copy of a document that is called a "we owe", this document is in every car deal and if something is owed to a customer at the time of sale it is documented on this form.  In this particular case nothing was owed. Mr. Jack K** called Mr. [redacted] on 3/7/17 at 9:25am to let him...

know that we received the complaint and we are going to request his file that is kept at an off site location. As of 3/8/17 Mr. Jack K** has not received a return phone call from Mr. [redacted]. So at this point we will not be paying for a new DVD player based on the "we owe" document that was signed by Mr. [redacted].

Mr. [redacted]'s vehicle is finished and has been delivered.  I apologize for the extended wait to complete this repair.  There were many issues that contributed to the delay from working with another dealership to involving their adjustors, and our parts delays that added extra time.  Hopefully Mr. [redacted] can enjoy his vehicle now during this Holiday season.

We had sent [redacted] a check but the address was incorrect we fixed the address and are sending the check to [redacted] for the full refund of $3100 that will be credited to her account. Let me know if you need anything else thank you..

Complaint: [redacted]
I am rejecting this response because:  until I see this credited to my account I will beleive them, not until.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did not contact the business as it was advised in the email you sent to not communicate with them.
Regards,
[redacted]

We are sorry for the delay and problems.at this time I believe we have provided all necessary paper work to resolve the registration. Once again our apologizes.

This is my reply to the...

statement Jack Key left in response to my complaint dated 11 September 2015 and responded to by Jack Key Honda, Dodge, Chrysler, Jeep and Ram on 21 September 2015.  They stated the parts were to in 22 September.  I called 23 September when the parts actually arrived to get the next story being, "The parts were the wrong ones.  There are three models to choose from and the wrong ones came in."  Dodge Vans come in 150, 250 and 350 series, mine is a 350 series.  Thursday 22d September, I spoke with the newly promoted site manager.  He apologized for the ludicrous amount of time my family has been without our van and he is doing his best to get it done.  So here, another week goes by, and not a word from anyone at Jack Key.  I have had my van for 10 days in the past 5 1/2 months; our first summer in New Mexico limited due to the fact our RV is still being "worked on".  One month total I can see, but almost 6?Part of the blame does go to Mopar Parts Inc. (where I was told the transmission was sourced from).  Mopar Parts Inc. appears to make things far too difficult to replace the substandard units they send to the dealerships.  But to not receive updates from the service center I have already paid over $4000.00 to is just wrong.I commute to and from the base everyday on Hwy 70 and everyday I see my van still there.  I'm getting concerned that more mechanical issues will arise from sitting for so long.  It's time to recover my van and seek alternative means of repair.  Everytime we go somewhere, we have to stay in a hotel, for we do not have our van; in 5 1/2 months, that is 16 days.Thank you for your help - [redacted] 30 Sept 2015

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