Jack Lingo, Inc. Realtor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Jack Lingo Realtor continues to reference the
homeowner as to their decisionMy rental agreement is with Jack Lingo Realtor,
not the owner of the propertyAt checkin on July 3rd, when the house was degrees (attachment JLR4), I made multiple calls to the on-call agent
asking for help with the A/C. Jack Lingo repeatedly informed me the house needed
time to cool and to give it overnightFinally after the 4th call the evening
of the July 3, 2013, I explained I had a child with Asthma, it was not cooling, they finally
agreed to dispatch serviceThe service tech indicated it was dirty filters
(top/bottom floors, attachment JLR3) and the system needed freonThe A/C
technician stated the house would never have cooled if these items had not been
corrected and it had nothing to do with the thermostat. Jack Lingo Realtor blamed me
for setting the thermostat too low for the issue, when their repair records
clearly state it was the filter and freon issues. I checked in early enough where the technician could have repaired on July 3,
Second and more important, Jack Lingo
Realtor put our family in extreme danger by having extension cords lying in
water in the basement next to the washing machineWe could have easily been
electrocutedPlease see attachment (JLRand JLR2)Based on this nightmare of
a vacation, we are only asking for one night credit which is more than fair
Hopefully this can be resolved through
the Delaware Revdex.comThe Delaware Attorney General's Office indicated we should
seek legal action against Jack Lingo based on their reviewThis will be my
next step if this is not resolved amicably

Attached is documentation regarding *** *** complaint. 1)Original email of complaint from *** ***r dated July 8, several days after check out2) *** ***, Rental Manager, response date July 10th, 3) *** *** response to ** *** *** dated July 11,
2013. 4) *** *** corresponded again on January 21, 2014, 5) ** *** *** assistant, *** ***, responded on his behalf on January 22, and finally 6)T. *** *** responded February 18, We are not happy that *** *** is still upset but our homeowner feels that we did all we could (in less than hours) on a holiday to rectify the situation and no refund is warranted

All businesses want their customers to be happy and we at Jack Lingo are no different. We realize how important a vacation is to our guests and go out of our way to go beyond the norm in achieving that goal. We are sorry the *** *** is still unhappy and we are unable to resolve his complaint. *** *** is correct, he did rent from Jack Lingo and not from the Owner.
However, all of our literature makes it quite clear we represent the owner and our entire inventory is made up of privately owned cottages, condos and town homes. In this particular case, we agree with our homeowner. Resolving an AC problem in less than hours on a holiday is quite remarkable. I wonder if this had occured at *** ***'s residence if he would have been able to rectify any quickerWe apologize if *** *** feels we did not react quickly enough.
His second point "and more importantly" the extreme danger that he felt his family was in by having an extension cord on the floor in the basement wasn't reported to us until days after he checked out. If he felt his family was in such danger why did he not report that to our office or after hour emergency service. Once the issue was brought to our attention the cord was removed immediately.
Again, we sincerely apologize for any inconvenience but we do not feel a refund of any kind is warranted

*** ***
*** *** *** *** Sent: Saturday, October
3, 12:51pm The guest contacted our office on July stating the the condominimum was moldy and that there were what appeared to be a blood stains on mattresses. She indicated that the property was not fit for her family to stay. We requested that she meet us at the property to ensure that we saw what she was referring to. The rental manager and a rental agent immediately went to the property to assess the situation. Upon arrival we noticed that all the beds had been stripped. We found a copper colored stain on one of the bunk bed mattresses. Upon inspection of the bathrooms we did not notice any mold and also noticed that in spite of the property being dated and the cooper colored stain on the mattress, the unit looked very clean. The guest never showed upWe sent a cleaner over to clean the soiled mattress immediately. In addition, we asked her to clean the bathrooms if she saw any mold issues and to make all of the beds. The cleaning person said that there was no need to clean the bathroomsThe guest refussed to stay at the property P Please consider the environment before printing this email*** *** ***
*** Jack Lingo, REALTOR Rehoboth Avenue

Review: We rented a vacation house on [redacted] from July 3, 2013 through July 6, 2013 Our rental experience was not good and please allow me to share with you our experience. Jack Lingo Realtor put our family in danger during this rental. I have corresponded with [redacted], Rental Manager and [redacted], Broker Owner. They refuse to refund accept any responsibility and reference the homeowner for decisions. I did not rent from the homeowner, I rented through Jack Lingo.

We had A/C issued day one and our son has Asthma so getting the house cool was important to us and obviously for convenience too. When calling with issues, there was no empathy on anyone’s part and it was though I was bothering the company trying to resolution.

ISSUE #1 A/C Issue Event Log

July 3

4:30pm - We arrived at [redacted] on July 3 approx. 4:00pm. We noticed the house was extremely warm…temperature 84. We noticed the thermostat was in the 60’s so we assumed it would start showing a cooler temp later on that day.

6:15pm – House did not cool so we called the after hour attendant and explained the house was very hot.

6:51pm - Received a call back from the on-call agent Jordan indicating he would come over to the house and check things out.

7:32pm - Received a call back from Jordan indicating the A/C was set too low and it froze the system and we would need to wait until it thaws. I asked if it could be a Freon issue and he indicated no…it was because of the thermostat being set too low. I told him we did not touch the thermostat and asked if it could be checked out tonight since it was very hot and that temp it had to be something else. He indicated A/C companies have advised him in his training sessions this was more than likely a thermostat issue and to try it again once it thawed. He would not assist any further.

9:00pm – System was thawed, but electrical breaker was tripped and would trip after each time the AC started. System was left off that evening. The house was 82 degrees (see pic) that evening.

July 4

7:30am – Started the AC again, breaker did not trip, but would not blow cold air.

9:00am – Called the office when it opened and spoke to [redacted] regarding the issue. She indicated it would take time for it to cool and to be patient and to give it time to cool down and call later. I had be very insistent with her to PLEASE call a service tech. SO…she had to call the owner and get the approval to dispatch an AC Tech and call me back.

10:31am – I called [redacted] back asking for an update. She indicated approval was obtained from owner now waiting for AC tech to call back.

10:41am – Received a call from [redacted] A/C tech should arrive early afternoon.

12:30am – Service Tech arrived and determined the system was VERY LOW on Freon and the System air filter was dirty. He was at the house for approx. an hour.

5:00pm - Approximate time….the house cooled to 74 degrees in the living area. The addition that was added to the house where the table and TV was at 76 degrees ..which was warm but bearable and never cooled below that temperature.

ISSUE #2

We went to the basement to use the washing and discovered standing water on the basement floor. I also noticed "live" extension cords plugged in laying on the floor IN THE WATER….what a hazard and I have pictures. The sink where the washing machine drains was clogged and overflowing. From my perspective, live extension cords should never be used around sinks or near the exposure of water. We had rubber soles on so that may have saved our lives.

I am requesting one day of my of rental amount be refunded back to me due to these issues. As you can see I was dealing with the AC issues for almost 24 hours and also a family who wanted to pack up and go home. Two separate times I had to be persistent on the call requesting help or candidly we would have wasted another day waiting for the house to cool. I simply wanted to be treated fair and with a sense of urgency.Desired Settlement: I am requesting a refund of the amount paid

Business

Response:

Attached is documentation regarding [redacted] complaint. 1)Original email of complaint from [redacted]r dated July 8, 2013 several days after check out. 2) [redacted], Rental Manager, response date July 10th, 2013. 3) [redacted] response to [redacted] dated July 11, 2013. 4) [redacted] corresponded again on January 21, 2014, 5) [redacted] assistant, [redacted], responded on his behalf on January 22, 2014 and finally 6)T. [redacted] responded February 18, 2014. We are not happy that [redacted] is still upset but our homeowner feels that we did all we could (in less than 24 hours) on a holiday to rectify the situation and no refund is warranted.

Consumer

Response:

Review: I rented a condominium located at [redacted] in Rehoboth Beach through Jack Lingo Realtor. My rental term was July 11, 2015 to July 18, 2015. Before reserving the unit, I examined the photographs online and contacted Jack Lingo Realtor with various questions. Jack Lingo represented to me that while the unit did not include any recent renovations, it was “clean and well maintained.” With this representation in mind, I reserved the unit.

When I arrived on July 11, 2015, I found that I had been grossly misled. The unit was not “clean and well maintained.” Upon inspection of the bedrooms, we found that two of the four mattresses in the unit had what appeared to be substantial blood stains on them. We also found black mold in both bathrooms. In the master bathroom the black mold was on the ceiling in the shower and next to the shower. We also found black mold on the floor between the toilet and the shower. In the other bathroom, the mold was on the ceiling and around the outer part of shower area. Clearly, we could not allow our children to sleep on blood-stained mattresses and shower in moldy bathrooms. These issues raised serious health concerns.

Given the conditions of the unit, my family and I could not stay at the unit. I contacted Jack Lingo immediately about the possibility of moving to another unit or getting a refund but they were unwilling to help or accommodate us. They claimed there was nothing wrong with the unit. I returned the keys on the next business day. My family and I were lucky enough to find a nearby hotel to stay at during our vacation. But we had to pay a considerable weekly rate.Desired Settlement: I am requesting a full refund of the rental amount I paid to Jack Lingo Realtor, that amount being $1851.00 (rent $1,700.00; damage protection $50.00; Rehoboth tax $51.00; processing fee $50.00).

Business

Response:

[redacted] Sent: Saturday, October 3, 2015 12:51pm The guest contacted our office on July 12 stating the the condominimum was moldy and that there were what appeared to be a blood stains on mattresses. She indicated that the property was not fit for her family to stay. We requested that she meet us at the property to ensure that we saw what she was referring to. The rental manager and a rental agent immediately went to the property to assess the situation. Upon arrival we noticed that all the beds had been stripped. We found a copper colored stain on one of the bunk bed mattresses. Upon inspection of the bathrooms we did not notice any mold and also noticed that in spite of the property being dated and the cooper colored stain on the mattress, the unit looked very clean. The guest never showed up. We sent a cleaner over to clean the soiled mattress immediately. In addition, we asked her to clean the bathrooms if she saw any mold issues and to make all of the beds. The cleaning person said that there was no need to clean the bathrooms. The guest refussed to stay at the property. P Please consider the environment before printing this email. [redacted] Jack Lingo, REALTOR 246 Rehoboth Avenue

Consumer

Response: