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Jack O'Reilly Tuxedo Rental

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Jack O'Reilly Tuxedo Rental Reviews (3)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Everytime we correspond there is a different answer to try justifying why the refund was not fully receivedI stand by my decision and unless I receive the refund I leave my response as isSorry if it leaves a negative mark on the company as that was not my intention, but I am not satisfied and thus this will not be resolved.
Regards,
*** ***

MAY 2017To Whom it May Concern:In response to the complaint filed by *** *** concerning the cancelation of her sons tuxedo rental and the discrepancy of the full deposit of $not being returned.*** ***'s son ordered a special designer tuxedo out of a catalogThe wholesaler
charged us $to produce and ship his tuxedoBeing that the tuxedo was not one we owned it was shipped back after being cancelled so the ability to re-rent it was not an optionIf *** *** would have rented a tuxedo that we owned, which was any suit "in house", she would have received her complete $deposit back because we could have turned around and re-rented that particular tuxedo to someone elseThat is what she witnessed happening with another customerShe also would have received her full $deposit back if her son's tuxedo would have been cancelled before the wholesaler shipped it out to us.Jack O'Reilly Tuxedos is a small "mom & pop" operationWe have been in business since and this is the first time being reported to the Revdex.comWhile it is unfortunate *** *** was disgruntled over not getting her complete deposit back we as a business still were charged the $rental from the wholesaler because it was shippedThe ten dollars that was not returned out of the $deposit went towards the shipping and handling to send the tuxedo back, which was explained to *** ***It is the same procedure Jack O'Reilly Tuxedos uses for all canceled special catalog ordered tuxedos which is why we encourage customers to rent one of the thousands of tuxedos we have and own in house.Sincerely,James ** O'***Owner

June 22, 2017To address your concern about how a customer would know we outsource some of the tuxedos:We have many ways we let the public know this, 1) all Berks County Schools receive coupons that we personally deliver to the school's main office and the coupons are either kept there or passed on to the head of the prom committeeWe are told by the school that during morning announcements our coupons and what is on them is read so students are aware of them2) We advertise the months of April and May in the Reading Eagle newspaper3) We have a website promoting the promAll of the aforementioned venues explain the discount difference between a tuxedo we own and ones we do not ownWe have been doing business for years and I can honestly say I never had a gentlemen not choose a tuxedo because it was out of a catalog.To address the timeline of cancelling the tuxedo and receiving 70% of the deposit back:The tuxedo was cancelled the same week the prom was which from a business vantage point is "right before"There is preparation that goes on behind the scene, dry cleaning, tailoring, ordering, etcTo compare this type of operation to a fast food restaurant is way off the mark and unfairAgain, I will reiterate that is the reason you were not refunded the full $depositIn order for us to get the tuxedo your son wanted we wholesaled the tuxedo and were charged $80, which we lost because the suit was cancelled and with the ten dollars that was not returned to you his tuxedo was shipped back, unused to the wholesale companyWhile it's a gamble for us to do business like this we try to get what the Customer wants and for now this is the best way we can deliver on that.I will again apologize for any and all unhappiness you experienced because of this

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Address: 2701 North 5th Street, Reading, Pennsylvania, United States, 19605

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