On the day of [redacted] I received a letter regarding complaint ID [redacted] The complaint was regarding a charge on an account we had with Mr [redacted] We were hired to do snow removal at his elderly mothers house prior to the first storm on [redacted] *** Everything was going smoothly until my crew missed the back area for the garbage cans on [redacted] *** *** [redacted] *** Mr [redacted] let me know he was not happy with our service so I offered to come back and clear the areasMr [redacted] , however, had already cleared the areas and did not allow us the chance to fix the issue After some discussion on the phone with Mr [redacted] stated he would pay for the invoices, but wanted our work agreement cancelledI in turn cancelled the agreement with Mr [redacted] On the evening of [redacted] he emailed me off my website that there had been some small plow damage on the end of the driveway to the turf On the morning of [redacted] I took a look at the areas and it ended up to be a small area of grass that would re-root itself come spring I still offered to fix the plow damage if he came through with his payment for the invoices that he agreed to payOn [redacted] Mr [redacted] emailed back asking how we planned to fix the small area of plow damage and also stated he had gone to the Revdex.com about the charges to his account I then in turn offered two options to Mr [redacted] Payment is made in full by the end of the month and we will repair all plow damage that was caused in springor We will cancel all invoices ( [redacted] ***) and have no more obligations from this date forward including the plow damage On the day of [redacted] ***, Mr [redacted] emailed back that Option was fine Therefore, we have resolved the issueNote to ***: We have not had any other complaints regarding any of our services in the history of [redacted] Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. For the record, [redacted] [redacted] said up until the 2 dates mentioned there were no problems, which is true, except there was only ONE prior service, so 2 out of 3 times an area contracted to be cleared of snow was not. I only agreed to pay for the entire areas to be cleared, this the Revdex.com complaint.
Regards,
[redacted]
On the day of [redacted] I received a letter regarding complaint ID [redacted]. The complaint was regarding a charge on an account we had with Mr. [redacted]. We were hired to do snow removal at his...
elderly mothers house prior to the first storm on[redacted] Everything was going smoothly until my crew missed the back area for the garbage cans on[redacted] [redacted] [redacted]. Mr. [redacted] let me know he was not happy with our service so I offered to come back and clear the areas. Mr. [redacted], however, had already cleared the areas and did not allow us the chance to fix the issue. After some discussion on the phone with Mr. [redacted] stated he would pay for the invoices, but wanted our work agreement cancelled. I in turn cancelled the agreement with Mr. [redacted]. On the evening of [redacted] he emailed me off my website that there had been some small plow damage on the end of the driveway to the turf. On the morning of [redacted] I took a look at the areas and it ended up to be a small area of grass that would re-root itself come spring. I still offered to fix the plow damage if he came through with his payment for the invoices that he agreed to pay. On [redacted] Mr. [redacted] emailed back asking how we planned to fix the small area of plow damage and also stated he had gone to the Revdex.com about the charges to his account. I then in turn offered two options to Mr. [redacted]. 1. Payment is made in full by the end of the month and we will repair all plow damage that was caused in spring. or 2. We will cancel all invoices ([redacted]) and have no more obligations from this date forward including the plow damage. On the day of [redacted], Mr. [redacted] emailed back that Option 2 was fine. Therefore, we have resolved the issue.
Note to [redacted]: We have not had any other complaints regarding any of our services in the history of [redacted] .
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
On the day of [redacted] I received a letter regarding complaint ID [redacted] The complaint was regarding a charge on an account we had with Mr [redacted] We were hired to do snow removal at his elderly mothers house prior to the first storm on [redacted] *** Everything was going smoothly until my crew missed the back area for the garbage cans on [redacted] *** *** [redacted] *** Mr [redacted] let me know he was not happy with our service so I offered to come back and clear the areasMr [redacted] , however, had already cleared the areas and did not allow us the chance to fix the issue After some discussion on the phone with Mr [redacted] stated he would pay for the invoices, but wanted our work agreement cancelledI in turn cancelled the agreement with Mr [redacted] On the evening of [redacted] he emailed me off my website that there had been some small plow damage on the end of the driveway to the turf On the morning of [redacted] I took a look at the areas and it ended up to be a small area of grass that would re-root itself come spring I still offered to fix the plow damage if he came through with his payment for the invoices that he agreed to payOn [redacted] Mr [redacted] emailed back asking how we planned to fix the small area of plow damage and also stated he had gone to the Revdex.com about the charges to his account I then in turn offered two options to Mr [redacted] Payment is made in full by the end of the month and we will repair all plow damage that was caused in springor We will cancel all invoices ( [redacted] ***) and have no more obligations from this date forward including the plow damage On the day of [redacted] ***, Mr [redacted] emailed back that Option was fine Therefore, we have resolved the issueNote to ***: We have not had any other complaints regarding any of our services in the history of [redacted] Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. For the record, [redacted] [redacted] said up until the 2 dates mentioned there were no problems, which is true, except there was only ONE prior service, so 2 out of 3 times an area contracted to be cleared of snow was not. I only agreed to pay for the entire areas to be cleared, this the Revdex.com complaint.
Regards,
[redacted]
On the day of [redacted] I received a letter regarding complaint ID [redacted]. The complaint was regarding a charge on an account we had with Mr. [redacted]. We were hired to do snow removal at his...
elderly mothers house prior to the first storm on[redacted] Everything was going smoothly until my crew missed the back area for the garbage cans on[redacted] [redacted] [redacted]. Mr. [redacted] let me know he was not happy with our service so I offered to come back and clear the areas. Mr. [redacted], however, had already cleared the areas and did not allow us the chance to fix the issue. After some discussion on the phone with Mr. [redacted] stated he would pay for the invoices, but wanted our work agreement cancelled. I in turn cancelled the agreement with Mr. [redacted]. On the evening of [redacted] he emailed me off my website that there had been some small plow damage on the end of the driveway to the turf. On the morning of [redacted] I took a look at the areas and it ended up to be a small area of grass that would re-root itself come spring. I still offered to fix the plow damage if he came through with his payment for the invoices that he agreed to pay. On [redacted] Mr. [redacted] emailed back asking how we planned to fix the small area of plow damage and also stated he had gone to the Revdex.com about the charges to his account. I then in turn offered two options to Mr. [redacted]. 1. Payment is made in full by the end of the month and we will repair all plow damage that was caused in spring. or 2. We will cancel all invoices ([redacted]) and have no more obligations from this date forward including the plow damage. On the day of [redacted], Mr. [redacted] emailed back that Option 2 was fine. Therefore, we have resolved the issue.
Note to [redacted]: We have not had any other complaints regarding any of our services in the history of [redacted] .
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]