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Jack of Spades Enterprises Inc.

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Jack of Spades Enterprises Inc. Reviews (1)

Review: I ordered a $50 eGift card via the company website. I was told that the gift card would be sent directly to my email address so that I could print it out as a gift. After receiving a confirmation I waited 3 hours and did not receive a follow up e-mail containing the eGift card. I contacted customer service and the representative attempted to e-mail the gift card to 3 different e-mail addresses unsuccessfully. Throughout the process the representative was rude and unwilling to assist in any other way. After 3 failed attempts I asked to speak with a supervisor who informed me that there was no other alternative and that since the e-mail did not come through I would have to wait. At that time I asked the supervisor to cancel the order so that I could take my business elsewhere and I was told that even though I did not have an eGift card in hand there was no way to cancel the order. After a very frustrating 45 minute conversation with customer service I am left with no gift card, no refund and ultimately no resolution. Prior to ending my call I asked to speak with a more senior associate and I was rudely told that the supervisor I was speaking with was the highest ranking available yet when asked for his full contact information for use in this complaint he would not provide any information nor would supervisor provide anything other than his name and extension; [redacted]Desired Settlement: Delivery of Order

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Description: JEANS, MEN'S CLOTHING & FURNISHINGS-RETAIL, CLOTHING-RETAIL

Address: 219 36th Street, Brooklyn, New York, United States, 11232

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