Jack Phelan Dodge, Chrysler, Jeep & RAM

MR.***WE REVIEWED YOUR COMPLAINT AND WE APOLOGIZE FOR ANY INCONVENIENCE THAT YOU MAY HAVE HADTHE OFFER OF 20% TO 30% OFF OF MSRP WAS SENT IN ERROR BY OUR ADVERTISING COMPANY.WE WILL HONOR 20% OFF ANY JEEP GRAND CHEROKEE THAT WE HAVE IN STOCK, PLEASE COME IN ANY TIME THAT IS ACCEPTABLE TO
YOU.SINCERLY,*** ***CUSTOMER RELATIONS MANAGER ***JACK PHELAN AUTO GROUP

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
Jack Phelan Suzuki replaced the transmission assembly on June 12,2012.This repair came with a 12,mile or month warranty whichever
occurs firstUnfortunately the factory warranty expired on June 12,2013.Customer came in May 5,with a trans concern, after diagnoses the trans does need to be replace againDealer did contact Suzuki on the customers behalf and Suzuki declined assistance due to the warranty expired years agoDealer offered custassiatance but cust declined

Initial Business Response /* (1000, 5, 2014/10/21) */
I called Mr*** X XXX-XXX-XXXX, Mr,*** requested $
I agrred to pay Mr*** $for all missunderstandingsHe will pick up a check at the Dealership this week
I further advised that he was an excellent customer and
we hope that he will return to our Dealership
*** ***
Customer Relations Manager
XXX-XXX-XXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIn addition, the dealership went above and beyond correct the issue and make it right.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/10/21) */
I called Mr. [redacted] X XXX-XXX-XXXX, Mr,[redacted] requested $190.59
I agrred to pay Mr. [redacted] $190.59 for all missunderstandings. He will pick up a check at the Dealership this week.
I further advised that he was an excellent...

customer and we hope that he will return to our Dealership.
[redacted]
Customer Relations Manager
XXX-XXX-XXXX

id  [redacted]
 
The sales mgr from Jack Phelan Dodge called Mr. [redacted] at [redacted]  We set up an appointment for the Customer to come into the Dealership after 6pm on Friday 6/17/2016.
 
We advised Mr. [redacted] that we would do our very best to...

make him a satisfied Customer, We offered to take the the vehicle back and give him a 100% refund of his down payment. He can than buy any other vehicle that he wants from any Dealership that he wants.We hope that we can resolve the problem.
sincerely
[redacted]

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
Jack Phelan Suzuki replaced the transmission assembly on June 12,2012.This repair came with a 12,000 mile or 12 month warranty whichever occurs...

first. Unfortunately the factory warranty expired on June 12,2013.Customer came in May 5,2015 with a trans concern, after diagnoses the trans does need to be replace again. Dealer did contact Suzuki on the customers behalf and Suzuki declined assistance due to the warranty expired 2 years ago. Dealer offered cust. assiatance but cust declined.

id  [redacted] The sales mgr from Jack Phelan Dodge called Mr. [redacted] at [redacted]  We set up an appointment for the Customer to come into the Dealership after 6pm on Friday 6/17/2016. We advised Mr. [redacted] that we would do our very best to make him a satisfied Customer,...

We offered to take the the vehicle back and give him a 100% refund of his down payment. He can than buy any other vehicle that he wants from any Dealership that he wants.We hope that we can resolve the problem.sincerely[redacted]