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Jack Rogers Shoes

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Reviews Jack Rogers Shoes

Jack Rogers Shoes Reviews (6)

No way to contact customer service
Sandals broke after 2 wears. I have buying this product for 40 years. Never had a problem. Now that I do, there is no one to contact. Very expensive product with no customer service Never again. My adult daughters will no longer purchase your products either. You have lost 3 loyal customers
D Duncan

I ordered pairs of Jack Rogers from their official site and my daughter ordered pairs One pair of wedges arrived with stretched straps appearing that this pair has been worn, returned and then shipped to me I attempted to contact customer service with no success Recording says they are busy with other customers and will return your call I called numerous times, left messages with my phone number and sent an e-mail I have spent too much money in good faith to have a well known company treat me in this manner!

This company is a disaster I ordered two pairs of shoes and they sent one and charged me for two Trying to get a refund requires jumping through too many hoops Beware of this company

This company is horrible! I ordered a pair of shoes on December and upgraded to overnight shipping to ensure Christmas delivery The website advertised ordering by the 19th was the last day to guarantee Christmas delivery, with overnight shippingBy Tuesday afternoon I had not received a confirmation email of my order so I emailed themI never received a responseOn Wednesday I emailed and started calling the number providedThey had an automated response and told me to leave a message and they would get back to me, but when it transferred the operator said mailbox had exceeded the message limit! I emailed different emails and then went to the Facebook page and posted on their wall and even sent a message through facebook messenterI finally received a message through Facebook telling me they were working hard to ship my package and they gave me a tracking numberOn Thursday I checked the tracking and it was still processing I emailed again and called, nothingNow it's Friday and I checked the tracking and it still says processing and I notice the pending charge for it on my craft card is goneI email, call, Facebook message my concerns and I'm told that all packages have been sent out for ChristmasSo all throughout Friday I keep tracking and it says processingI message at pm and then told there was a delay in my order and it won't get there until next week!!!!! They "apologize" for the inconvenience and offer me 15% off my purchase! I told them I expected what they advertised and just to cancel my orderThis was one of my daughter''s big gifts and we're talking $pair of shoes! So unprofessionalI track this morning (Christmas Eve) and UPS has my package arriving Tuesday, the 27thAccording to tracking, they didn't even start the shipping process till 9:pm on Friday, the 23!!!! I will never do business with this company again!

I ordered 3 pairs of Jack Rogers from their official site and my daughter ordered 2 pairs. One pair of wedges arrived with stretched straps appearing that this pair has been worn, returned and then shipped to me. I attempted to contact customer service with no success. Recording says they are busy with other customers and will return your call. I called numerous times, left 3 messages with my phone number and sent an e-mail.
I have spent too much money in good faith to have a well known company treat me in this manner!

This company is a disaster. I ordered two pairs of shoes and they sent one and charged me for two. Trying to get a refund requires jumping through too many hoops. Beware of this company.

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