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Jack Rogers USA

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Reviews Jack Rogers USA

Jack Rogers USA Reviews (6)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Both pairs of these sandals were hardly even worn in the first few months after purchase (because they were purchased during the winter time when it was too cold outside to wear), so I completely disagree with your opinion that they tore up after a few months because of them being worn I have SEVERAL other pair of Jack Rogers that I've worn probably more than these pairs and they are several years old One pair I do believe that I have had them for going on years This is why I have always been a repeat customer of yours I do not mind paying the price when the shoes are worth it, which they always have been in the past Also, the fact that BOTH pairs were damaged within a few months further supports that this was not a wear and tear issue (the other pair of shoes were worn by her much less than I wear mine) Regardless of you considering this to be an issue of wear and tear, not responding to customers is unacceptable in my opinion I have made many purchases with Jack Rogers and I have always loved your shoes until this purchase, which will be my last Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, I am truly sorry for the inconvenience this issue has caused you A replacement pair was sent to you on September *** You will be receiving an email with a *** return label Please return the incorrect pair and enjoy the replacement pair Unfortunately, we are
unable to discount your purchase any further as you received a 15% one time discount at the time of purchase Please accept our sincerest apology We look forward to serving you in the future Thank you for being a Jack Rogers customer.All the best, Josie F*

Dear ***, we apologize for any inconvenience this issue has caused you After our production team reviewed the images of your Jacks, they have determined that the damage is not due to a production defect but as a result of natural wear and we are unable to issue a replacement As
Jacks are handmade with natural leather and fibers, our sandals are delicate - especially pairs that are well loved and well worn As a courtesy, we will email you a promotional code for 15% off an order of full priced merchandise at *** to hopefully find a new pair that has you saying #*** Please note that this code is valid through October *** and cannot be combined with any other offer, discount, or gift certificate and is not valid on sale merchandise or previous purchases Thank you for being a Jack Rogers customer.Josie F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Jack Rogers has not addressed all of my concerns. To reiterate, I called, emailed, and tweeted over a 33 day period and received no response until they were forced to respond after I contacted the NY Revdex.com. As I mentioned in my first message, I would like to be credited $32.31 on my credit card for the difference in price I originally paid and the price advertised on the Jack Rogers website on 8/**/17 plus my 15% coupon (see attached screen print from the website). I disagree that I have “used" my one-time 15% discount because I have received nothing. This is still the same transaction! As far as I can tell, Jack Rogers took my money on 7/**/17 (the day I placed my order) and has been holding it hostage as I still don’t have what I purchased. If I were a bank, I would be charging Jack Rogers interest on their 41-day (plus) loan. Jack Rogers has done nothing to address the inconvenience of this ordeal. In fact, all Jack Rogers has offered to do is send me the pair of shoes (allegedly - I haven’t received the [redacted] tracking email yet) that I paid for and should have received over a month and ago. Tomorrow will be the 42nd day after placing my order.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Both pairs of these sandals were hardly even worn in the first few months after purchase (because they were purchased during the winter time when it was too cold outside to wear), so I completely disagree with your opinion that they tore up after a few months because of them being worn.  I have SEVERAL other pair of Jack Rogers that I've worn probably more than these pairs and they are several years old.  One pair I do believe that I have had them for going on 10 years.  This is why I have always been a repeat customer of yours.  I do not mind paying the price when the shoes are worth it, which they always have been in the past.  Also, the fact that BOTH pairs were damaged within a few months further supports that this was not a wear and tear issue (the other pair of shoes were worn by her much less than I wear mine).  Regardless of you considering this to be an issue of wear and tear, not responding to customers is unacceptable in my opinion.  I have made many purchases with Jack Rogers and I have always loved your shoes until this purchase, which will be my last.  Thank you.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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