Sign in

Jack Safro Toyota

Sharing is caring! Have something to share about Jack Safro Toyota? Use RevDex to write a review
Reviews Jack Safro Toyota

Jack Safro Toyota Reviews (12)

Our Service Maanger scheduled an appointment with Mr. [redacted] to bring his vehicle in on  October 13, 2015.  His mother waited for the repairs to be performed.  After the repairs were performed, the vehicle was run through our carwash several times to check for any leakage. ...

No leakage was found and Mrs. [redacted] accepted the vehicle as repaired to her satisfaction.  The repairs were performed free of charge to Mr. [redacted] and we are of the opinion that his concerns have been addressed to his satisfaction.?

Mrs. [redacted] brought her vehicle on 5/1/2017 and we replaced pistons and rings and changed the oil and filter.  The repairs were authorized and paid by Mrs. [redacted]'s extended warranty.  The vehicle was picked up yesterday (5/4/2017) and the customer expressed their satisfaction with the work...

performed.  We will address any further concerns in regards to the repairs performed this week. Thank you[redacted]Office Manager

Our [redacted] has contacted the customer and was able to address all of the concerns posted in the complaint. It is our impression that our response has satisfied the customer and we now consider this matter closed. We look forward to serving the customer and demonstrating our...

continued commitment to customer satisfaction. Thank you

Dear Revdex.com,Both of my sales managers, [redacted] and [redacted] have
been in contact with [redacted] on many occasions.  Since the vehicle was sold we asked him to
bring the vehicle in so that we could inspect to see if there was any
structural damage to the vehicle. ...

Last
week Mr. [redacted] did bring the FJ in, our inspection showed no structural
damage.  I have attached the car fax data
correction form that was sent to car fax on 8/09/2016.  Car fax should have this information take off
of the report within a few weeks.  As far as the claim that we changed
the appraisal; Mr [redacted] had misunderstood what [redacted] originally explained
which was that he would give a certain figure as a trade in allowance.   This is trade in and discount on the vehicle
of his choice.  Mr [redacted] then
called back and wanted a cash figure for his vehicle; this is when [redacted] gave
him the cash price of $2,000 less. Unfortunately, if Mr [redacted] cannot
accept the terms we have presented, we will be unable to honor his request for
a new vehicle.Respectfully,[redacted]General ManagerSafro Toyota

Review: Negotiated a deal on a employee driven used 2013 FJ Cruiser, trading in a 2009 VW CC automobile. I put $500 down, using a Visa Credit Card, which they processed and arranged for a time to for the final contract to be completed a signed.Received a call today, the day the contract was available, and was told that they reneged on the agreement and had credited the down payment. It is apparent they either received a better offer or someone in the dealership wants the car.According to my lawyer this is breach of contract and totally illegal. I believe this company may have had other complaints in this same line and request that you investigate. I believe this is urgent since they may sell this car.Desired Settlement: I would like them to honor the agreement. I have passed on another car that is no longer available, and since the car is now out of production, another will be difficult or impossible to find.

Business

Response:

Our [redacted] has contacted the customer and was able to address all of the concerns posted in the complaint. It is our impression that our response has satisfied the customer and we now consider this matter closed. We look forward to serving the customer and demonstrating our continued commitment to customer satisfaction. Thank you

Review: On 4/17/15 My Car Was Repaired For A Coolant Leak And A Right Inner CV Boot Which My Insuranced Covered So Jack Safro Replaced The Head Gaskets And Right Inner CV Boot On 6/19/15 My Car Was Towed To Jack Safro Bescause It Wouldn't Run Right And It Started To Hesistate While Driving And Their Was A Water Leak Inside My Car On The Passanger Side Floor Board Which I Noticed. Jack Safro Fixed The Coil Ignition But Did Not Fix The Leak They Said My Insurance Didn't Cover It When I Never Seen It Leak Until After The Engine Work Was Done My Mom Talked To [redacted] And [redacted] Told My Mother That They Didn't Know Where It Was Coming From That 99.9 Percent If I Replace The Windshiled It Would Fix The Problem So They Sent Me And My Mom To Aabra Which Toyota Deals Wit So I Took My Car To Aabra And Explained The Problem And They Said They Wanted To Make Sure It Was The Windshield Before They Put A New One In So

My Car Was Left Their For The Day So The Can Diagnose The Water Leak And Later In The Day I Had Got A Call From A Worker At Abbra And They Said It Was The Windshield That They Went Threw All The Drains And Firewall Work And That They Didn't See Nothing To Cause The Leak But The Windshield So After All That And What Jack Safro

And Aabra Said They Said It Was The Windsheild So I Put A New Windshield In The Following Week 8/26/15 Which Was $250 Figuring Finally My Car Is Not Going To Leak. Last Week It Was Pouring Rain And Once Again My Car Is Still Leaking At The Same Spot So I Call And Schedule An Appointment For 9/15/15 My Mom Takes My Car To Jack Safro Because [redacted] Told Us That If You Get The Windshield And It Still Leaks Bring It Back So My Mom Did The Appointment Was At 8am She Didn't Know Nothing Until Almost 3pm Than The Service Rep Told My Mother That It Was The Cowl Panel And That My Insurance Didn't Cover It And That Everything Is $760 Including Labor And They Wanted Me To Pay Part Which Is $393.23 But Since I Put The Windshield In And It Didn't Fix The Leak That A Portion Of It Would Be Taken Out Of My Bill And They Want Me

To Pay $200 Towards The Cowl Panel And Labor I Been Back And Forth With Jack Safro And Its Just Costing Me More Money When They Should Of Told Me That When I First

Took It To Jack Safro - AabraDesired Settlement: Fixed.

Business

Response:

Our Service Maanger scheduled an appointment with Mr. [redacted] to bring his vehicle in on October 13, 2015. His mother waited for the repairs to be performed. After the repairs were performed, the vehicle was run through our carwash several times to check for any leakage. No leakage was found and Mrs. [redacted] accepted the vehicle as repaired to her satisfaction. The repairs were performed free of charge to Mr. [redacted] and we are of the opinion that his concerns have been addressed to his satisfaction.?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was charged as outrageous amount of $550 JUST for front and rear brake pads, other dealers only charge $200 for the same service. When I signed the authorization for work I saw the price of $275 and I was told that was the price. When the work was done in TWO hours even though I was charged for FOUR hours labor I was told the amount due was 550! Just for brake pads!!!!!! I contacted the service manager [redacted] who said he would send s refund check, which I received for only $50. I then contacted him to speak with him and he was VERY rude and hung up! He is very arrogant, rude and a thief. And I will never do business there ever again.Desired Settlement: I would like a $200 refund and an apology.

Business

Response:

After leaving several messages, our [redacted] spoke with Mr. [redacted] regarding his complaint.

The situation was discussed between them, Mr. [redacted] apologize on behalf of our dealership and agreed to refund Mr. [redacted] $200.00. A check was mailed to Mr. [redacted] on March 3, 2014.

Additionally, [redacted] referred to in the complaint has been removed from the position.

Thank you for allowing us to have the opportunity to discuss this with our customer.

Finding a new car should be a great experience. Something new that you'll spend a lot of time in. That led me to several dealers and looking at several brands. Not all experiences were good ones. Either lesser quality vehicles or sales teams that made us cringe. One even had both. This led us back to Safro. Other reviewers boast about their salesman, but in all fairness, Greg is tops. We liked and trusted him. He was patient with us, helped as we drove multiple vehicles and not once did we feel rushed or pressured. It felt more like buying a car from a friend than a business transaction. That was important to us. Both Greg and Henry went well above and beyond to ensure we were 100% happy with our purchase. I would purchase my next vehicle there without hesitation, or wasting time by checking elsewhere first. I know I will get the best deal and Safro will make certain we are satisfied. There were some negative comments, but in each one Safro had helped resolve the issue and should have given them a chance before jumping on to place a negative review. My wife is thrilled with her car. After using them for service in the past, and now purchasing.... we have found our go-to car dealership and go-to friends.

Review: We have been using Jack Safro Toyota's service department to service our vehicles for years. The general approach is that prior to the event we discuss expected maintenance and get an idea of what things might cost, then we drop off the vehicle. The service team takes a look at the vehicle to see what really needs to be done, at which point they call and discuss each of the items on the list, with a price for each. We make a decision of which items we'll tackle and which will be deferred, at which point they do whatever portion of the work we agree upon. When we pick up the vehicle prices have always been essentially exactly as quoted, before tax. The estimate doesn't include tax, and we know it, but everything else is included.

Not this time. In Dec 2013 we called in advance and scheduled a date to drop off our Rav4 for service. The service person we've used for years is gone, and the new person ([redacted]) immediately started off on the wrong foot by forgetting to tell anyone we're coming. No worries, they let us drop off the car and they take a look at it. Later that day I get the expected call and we discussed the work needing to be done and the price for each. There were four recommended service items, for which I was given prices of $118 + 129.99 + 89.99 + 43.55 = $381.53. I figured that with tax it was probably just on the high side of $400. I asked if they could throw in an oil change at no charge and they agreed to do so.

The problem was that they didn't honor their estimate. Apparently [redacted] had made another mistake by forgetting to include labor in the estimate. My guess is that he realized his error and tried to cover his rear, because the itemized bill says "Approved revised estimate of $570.00 by [redacted]". This is an outright lie, it didn't happen. I can't believe that a reputable dealership would stoop to lying to cover a mistake in an estimate. In fact, if they had realized their error and called prior to doing the work, I would have been OK with it, and would simply have deferred some of the work. Instead of doing the right thing, they simply did the work and charged more money for it without asking. We didn't hear a thing about it until I sent my wife to pick up the car, telling her to expect it to be about $400, and they showed her the bill and explained that the higher cost included labor.

So, I ask you, what was she supposed to do? Say "No, I'm paying $400, and oh by the way you have to accept it and give me my car?" Was she supposed to walk away without our car? Was she supposed to complain on the spot and talk to a manager? What if she's a non-confrontational type, does that mean it's OK to take advantage of her since she won't put up a fight? She paid, and left.

This all happened just before Christmas, so I sent a complaint via email but waited patiently for a response. A full month later, still no response. So, I sent a follow-up. This time I get a response The key parts of the response were:

a) "Bring me the quote that you have in writing and I will gladly honor it." As stated above, all quotes I've ever received from Jack Safro were verbal via phone, and this one was no different. If this is the best Safro has to offer, they're basically saying their word is not binding unless it's in writing. I beg to differ.

b) "All the services did add up to what was quoted... As stated before $381.55 + 189.99 ... was signed and agreed upon by [your wife]". No, this is not true. I'm not sure if [redacted] lied to them also, but the price was NOT what was quoted. And if telling my wife that "the work is done, sign here and pay $550 if you want your car back" is what they call "agreed upon", then I cry foul. That's closer to extortion than an agreement.

c) "...for the 'confusion' that you and your wife had here..." That's just plain demeaning. I'm not confused at all. I know exactly what happened. They may not, [redacted] may have lied to them, but that's offensive.Desired Settlement: I want an apology in writing, from [redacted], for lying on the paperwork where he said I had approved the revision.

I want an apology in writing, from [redacted] (the "[redacted]", though based on his track record I'd call it "no-service"), for being rude, condescending, and for making me wait a month before bothering to respond.

A check for $150 would be nice. But a check without the written apologies will not suffice. Written apologies without a check will be sufficient to close this (though this would affirm my extremely poor opinion of [redacted]).

Business

Response:

Upon receipt of this complaint, our [redacted], reviewed the documentation we had regarding the service repair. After reviewing the information available, Mr. [redacted] personally spoke with Mr. [redacted] and agreed to refund $170.00 to him. The check was sent to Mr. [redacted] on January 17, 2014. Mr. [redacted] extended his apologies on behalf of the company and himself and Mr. [redacted] expressed his satisfaction with the outcome.

We have further made a change in Mr. [redacted]'s employment with our company.

Thank you for bringing this matter to our attention. We value each and every one of our customers, and strive for complete customer satisfaction.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have always received good service and good value from Jack Safro's service and repairs team, this issue was never about the money. I assume I have always received fair value for the money I was charged, even in this particular event. Rather, the complaint was about the way it was handled and the way I was treated. The general manager of Jack Safro called me and we spoke at length about what had happened, and through that conversation I came to understand that my experience was an unacceptable aberration from the norm. They refunded the discrepancy (between what I had been quoted and the actual invoice), but more importantly he assured me that this was not acceptable behavior on their part and he was going to make sure it never happened again. I now believe this was just one individual acting on his own, going against their normal pattern of good service and good relationship with their clients.

Interestingly, the conversation led to a potential system change at Safro. I had received a followup email after my service call, so I had replied to that email with my complaint over what had happened. That email went to the service manager (who caused the problem), but the general manager never even saw this information until the Revdex.com complaint was filed. I believe his plan going forward is to have those emails sent to his personal account so he'll have a better "ear to the ground" and hopefully things won't have to go so far next time before they can be resolved.

Regards,

Review: I would like Jack Safro to pay my last payment in my VW lease agreement. When negotiating my conditions of sale, we asked for the VM lease agreement to be paid in full. As I understood this it would pay any obligations that I had with VW. I found out they only paid three months and then I received an invoice for one more month. This last payment is a turn-in fee for not staying with their brand. Safro knew this because they have the very same policy [their Section 5 on their contract] when you don’t stay with their brand as well. They are now saying they have satisfied their obligation to the contract. Which actually they haven’t done so.

Their mission says to constantly exceed expectations of our customers, and excellence in every aspect of their business. Your satisfaction is paramount to our success. I’m sorry to say, but this isn’t the case for me. I’m a very dissatisfied customer.

I’ve e-mailed them and now they won’t even have the courtesy to call me back. I think this was a totally misunderstanding on the salesperson’s part who would talk to the GM and come back to us. This is not what was conveyed back to us from the salesperson….he said all obligations of the lease agreement would be taken care of. I think this has been handled in a very unprofessional manner, and the GM who contacted [once by phone and then e-mail] me was in fact very rude. I hope this can be resolved.

Thank you.Desired Settlement: For Jack Safro to pay the last payment in my VM lease agreement.

Business

Response:

Please accept the following as our response to Ms. [redacted]'s request for additional payment to VWCredit on her behalf.Ms. [redacted] presented her VW Credit statement of account showing an Outstanding Balance of$839.24 with thirty-three (33) payments made and three (3) payments of $290.00 remaining. Weaccepted the account Information on her leased VW vehicle In good faith and negotiated the (ease of anew Toyota Camry based on the information she provided. Ms. [redacted] signed the Motor VehicleLease Order with the following "Other Conditions of Lease" stated: "JST TO PAY $870.00 TOVOLKSWAGEN CREDIT ACCOUNT ##[redacted]." JACKSAFRO TOYOTA remitted those payments to vwcredit on May 20, 2014 as agreed.Ms [redacted]'s claim that "Safro knew this because they have the very same policy" in regards to leasedisposition fees makes the assumption that we at JACK SAFRO TOYOTA have firsthand knowledge of allof our competitors lease agreements. Had Ms. [redacted] disclosed the existence of the disposition feefor her VW lease vehicle and given us the opportunity to negotiate the amount upfront we would havegladly done so.We feel that JACK SAFRO TOYOTA has satisfied our obligation to the contract. We are disappointedthat Ms. [redacted] considers herself a "dissatisfied customer". Our [redacted]has spoken to Ms. [redacted] and explained our position. Ms. [redacted] voiced her concerns by email to[redacted] as well. In the email Ms. [redacted] writes: tI .. 1 feel that we were given the wronginformation about paying off the agreement and don't feel that we should have to incur this cost. If thecorrect information would have been conveyed to us, this never would have happened.fI Werespectfully submit the same words as our response to Ms. [redacted]'s claim.Thank you,

Business

Response:

We acknowledge receipt of the customer's most recent comments on her experience with ourdealership. We will not be responding to her opinions on the integrity of our staff and businesspractices.We stand behind our position that we were upfront and transparent in our dealings with thecustomer. We fulfilled our obligation to the contract on the vehicle. We did exactly what was asked ofus to do and followed through on everything we promised to do at the time of delivery. We cannotprovide floor mats to the customer at no charge subsequent to delivery when they had been quoted thepurchase price at delivery and chose not to add it to the contract. We cannot pay amounts related tothe customer's lease trade that were incurred upon turn in of the vehicle to another dealership.We at JACK SAFRO TOYOTA may not be "100% right" in the opinion of this customer, yet we areconfident that we have conducted our business for over forty years with a 100% commitment tocustomer satisfaction and have provided award winning service to our customers.We appreciate the opportunity to address the customer's public complaint and your assistance in thismatter. While we accept that this matter may not be resolved to the customer's satisfaction throughthis process, we will not be seeking mediation or arbitration services with your organization.Sincerely,JACK SAFRO TOYOTA

Consumer

Response:

Review: Purchased a vehicle with a minimal down payment of $300. An additional $200 was required by the dealership toward an after market leather package to be installed; an add on which the dealership offered as an option since I am very sensitive to dust. I later declined the leather package due to finding a more viable option. [redacted], the Finance manager stated that declining would only require resigning of the forms and that the $200 would not be required. I visited the location to meet with [redacted] and was told he was not in the office. A message was left for him to contact me as no one else was able to assist me. I never received a call from [redacted]. I noticed a deduction of $200 appeared on my bank statement, and immediately contacted the dealership. [redacted], the sales representative who sold me my vehicle, said that she wasn't sure what happened and that [redacted] would contact me in 2 days once he returned to the office. The next day, I received a check in the amount of $738.15, which was made out to both me and the finance company that is financing my loan. The Finance company was contacted and they said the check is useless, and that the dealership needs to reissue a check solely to me. I called again; Still, [redacted] never called. I contacted the dealership again and eventually spoke with [redacted], another finance manager. She assured me that she would investigate. Despite several calls, I still have not received a response from her.Desired Settlement: I want a formal apology for the stress they have caused and for how poorly I have been treated as a consumer. I want what is rightfully mine; $200 AND the $538.15 which is attached to amount financed OR a refund of $200 and the total $538.15 removed from the total amount financed.

Business

Response:

Please accept the following as a response to Ms. [redacted]'s statement:April 1, 2016Ms. [redacted] purchased her vehicle and contracted for an additional $699.00 plus tax to add after market leather tothat vehicle. The addition to the amount financed for the vehicle required a total of $500.00 down to securefinancing. The documents signed by Ms. [redacted] reflected the charge for the leather and the down payment of$500.00.Upon Ms. [redacted]'s decision the next day not to have the leather installed we offered to allow her to rescind thecontract and re-contract without the additional $738.15 for the leather. Had Ms. [redacted] contacted Mr. [redacted] in atimely manner to establish a time to revise the paperwork we would have been able to submit the finance packageto the bank at the lesser amount. Ms. [redacted] failed to respond to Mr. [redacted]' voice mails or emails and thepaperwork was submitted the week of January 31st. Mr. [redacted]'s statement of his interaction with Ms. [redacted] isattached.Upon the booking of the loan with the finance source, we issued a check payable to Ms. [redacted] and the financeinstitution in the amount of $738.15 ($699.00 plus tax) in regards to the leather disclosed as added to the vehicleon the purchase contract but never installed. It is common practice to issue refund checks for financed items suchas accessories not installed or insurance products cancelled made payable to the customer and bank due to thefact that we are required to refund the bank in order that the funds be applied to principal balance. Mailing thefunds directly to the bank without having the customer's account number can resu lt in a delay or misapplication ofthe payment to the customer's account. We will stop payment on that check and refund the amount directly tothe finance source if MS. [redacted] prefers. Otherwise, Ms. [redacted] needs to endorse the check and submit it with hernext payment or forward it to the bank with her account number and it will be posted to her principal balance.We appreciate Ms. [redacted]'s frustration and apologize for the need to issue a refund check based on the delays andfailure to resign the paperwork. The requested refund amount of $735.15 for the leather was sent to Ms. [redacted] onFebruary 15, 2016. Replacement funds made payable solely to her finance company will be issued upon herrequest.Sincerely,SAFRO TOYOTA

Not a pleasant experience overall. I got the usual sales techniques from the manager including no direct answers to my questions, to answering with a question back to my like "Well, it sounds like you have been shopping around, what price are you looking for?" Yes, I'm spending $50K on a new truck, of course I am shopping around, could you please just give me a straight answer. I have two kids under 3 and need two car seats appropriately anchored to the truck. I talked to 4 people at Safro and none could give any help with how to anchor 2 car seats--I've read the manual and there is only instruction on how one works with their unique anchoring system. The staff at the dealer literally just passed the phone around. The last guy said, "Hey, I'm just a finance guy. I came around the corner and somebody handed me the phone." Bad sales [redacted] before the sale and now this is the service I get after spending almost $50K at their dealership. Short answer for me: I will not buy a vehicle from Safro Toyota ever again. And there's a good chance I'll be leaving the brand as well. Just too many options for reliable brands out there, and too many Toyota dealers to deal with Safro again.

Check fields!

Write a review of Jack Safro Toyota

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Jack Safro Toyota Rating

Overall satisfaction rating

Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Parts & Supplies - New, Auto Repair & Service, Auto Dealers - Hybrid Vehicles, New Car Dealers (NAICS: 441110)

Address: 20445 W Capitol Dr, Brookfield, Wisconsin, United States, 53045

Phone:

Show more...

Web:

www.safro.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Jack Safro Toyota, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Jack Safro Toyota

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated