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Jack Scott Auto Sales, Inc.

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Jack Scott Auto Sales, Inc. Reviews (2)

Revdex.com*** ** *** ***
*** *** ***RE: Response to complaint # *** September 25, 2015 Dear ***,The accusations listed in the complaint definitely disputable. My attempts to professionally provide a solution to these issues
prior to filing of this complaints we unsuccessful.The customers are extremely rude and were disrespectful to myself and my employees. After several visits to their home to make corrections, I made the decision to not return.The plants were not inferior and in fact I was stuck with around $in plant material That they refusedEach plant ordered specifically upon their request and the closing of the nursery was not relevantThe inventory was completely liquidated and the last day of business was May I am not a grower, thus I use a variety of very quality vendors in the Texas areaThe variety of plants and sizing the customer expected were not available to usFull grown specimens are just not an option without a great expenseIn addition, the customer was charged only for what was delivered and planted on their property and any plants that died within the first days are replaced at our expense.The customers agreed to the conversion of a conventional irrigation system to a sub-surface Drip irrigation system which is more efficient and saves waterIn turn, the customers were told that because of the summer heat the grass would need to Be topically watered for 3-weeks until the sod was establishedI have no idea if they attempted to do so. I sent an employee out to correct the problem with the water feature, indicating in an em-mail that I would only correspond with MrHarlan because MrsHarlan was just completely irate and irrational to speak with.My employee was verbally assaulted upon arrival(Cussing and screaming)That was the last attempt to communicate.I sent the last e-mail indicating that neither myself or my employees would be returning to their Property.This company has been around for years and has been successful in working through customer services issuesI remain dedicated to continue. *** ***

Complaint: [redacted]
I am rejecting this response because:  It is not valid or accurate.  It is a pity when a company does not provide their customers the products contracted but manages to stay in business.All courtesy and respect were given to the hard-working crews of Alltex; however, the 2 sons [redacted] and [redacted] were arrogant and disrespectful to us because we kept pushing them to make corrections.  They were extremely defensive in their attitudes.We were never asked did we want a drip irrigation (different from our contract) under the sod.  They took it upon themselves to do what the wanted to do.  We followed their top watering instructions; our water bill of $150+ is evidence of that.Regrettably it is now obvious that the drip irrigation was incorrectly installed as the drip did not water the sod evenly.  The installation was completed by [redacted], an expired licensed Texas landscape irrigator.  We did request [redacted], foreman, to test the drip system prior to laying the sod and he advised he couldn't do that since it would make the yard soggy to install sod.  No tests were made.After contacting other companies in Fredericksburg to resolve this problem, we have been advised that the entire front yard sod would need to be removed and repair or a replacement be done to the incorrect driplines.  New estimated expenses will be +/- $5,000.00.  All this is happening even though Alltex gave us a 1 year warranty on the irrigation system.Unfortunately we are now being told of the bad work of Alltex in Fredericksburg over the years past.  Our disappointment in the landscaping job could have been avoided if other customers had taken the time to report a complaint to the Revdex.com, as we would never have contracted their company with bad complaints.We stand firm that our complaint is valid and correct.
Regards,
[redacted]

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Address: 7802 N Tamiami Trl, Sarasota, Florida, United States, 78028-9547

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