Complaint: [redacted] I am rejecting this response because: It is not valid or accurate It is a pity when a company does not provide their customers the products contracted but manages to stay in business.All courtesy and respect were given to the hard-working crews of Alltex; however, the sons [redacted] and [redacted] were arrogant and disrespectful to us because we kept pushing them to make corrections They were extremely defensive in their attitudes.We were never asked did we want a drip irrigation (different from our contract) under the sod They took it upon themselves to do what the wanted to do We followed their top watering instructions; our water bill of $150+ is evidence of that.Regrettably it is now obvious that the drip irrigation was incorrectly installed as the drip did not water the sod evenly The installation was completed by ***, an expired licensed Texas landscape irrigator We did request ***, foreman, to test the drip system prior to laying the sod and he advised he couldn't do that since it would make the yard soggy to install sod No tests were made.After contacting other companies in Fredericksburg to resolve this problem, we have been advised that the entire front yard sod would need to be removed and repair or a replacement be done to the incorrect driplines New estimated expenses will be +/- $5, All this is happening even though Alltex gave us a year warranty on the irrigation system.Unfortunately we are now being told of the bad work of Alltex in Fredericksburg over the years past Our disappointment in the landscaping job could have been avoided if other customers had taken the time to report a complaint to the Revdex.com, as we would never have contracted their company with bad complaints.We stand firm that our complaint is valid and correct Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It is not valid or accurate It is a pity when a company does not provide their customers the products contracted but manages to stay in business.All courtesy and respect were given to the hard-working crews of Alltex; however, the sons [redacted] and [redacted] were arrogant and disrespectful to us because we kept pushing them to make corrections They were extremely defensive in their attitudes.We were never asked did we want a drip irrigation (different from our contract) under the sod They took it upon themselves to do what the wanted to do We followed their top watering instructions; our water bill of $150+ is evidence of that.Regrettably it is now obvious that the drip irrigation was incorrectly installed as the drip did not water the sod evenly The installation was completed by ***, an expired licensed Texas landscape irrigator We did request ***, foreman, to test the drip system prior to laying the sod and he advised he couldn't do that since it would make the yard soggy to install sod No tests were made.After contacting other companies in Fredericksburg to resolve this problem, we have been advised that the entire front yard sod would need to be removed and repair or a replacement be done to the incorrect driplines New estimated expenses will be +/- $5, All this is happening even though Alltex gave us a year warranty on the irrigation system.Unfortunately we are now being told of the bad work of Alltex in Fredericksburg over the years past Our disappointment in the landscaping job could have been avoided if other customers had taken the time to report a complaint to the Revdex.com, as we would never have contracted their company with bad complaints.We stand firm that our complaint is valid and correct Regards, [redacted]