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Jack-Son Auto Sales, Inc.

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Reviews Jack-Son Auto Sales, Inc.

Jack-Son Auto Sales, Inc. Reviews (2)

Initial Business Response /* (1000, 12, 2015/05/19) */
Contact Name and Title: *** ***, GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
I dealt with Mr*** directly on his service after his purchaseHe indeed had it to our dealership for a thermostat
replacement as he statedOnce the vehicle was picked up, we did not hear from him until approximately five weeks and several thousand miles later, via telephone, like he statedAt that time Mr *** claimed the car was overheatingI directed him to *** Automotive, where we subletted the work to, at the time we had it for repairI made a phone call to *** and asked if they could drop what they were doing and look at the car on the fly to accomodate Mr*** since it was late in the afternoon and nearly closing time for them*** gladly agreed to do so and Mr*** happened to be close to their shop at the time so it was conveinent for allMr*** arrived at their shop and *** immediately pulled the car insideUpon inspection, they needed to let the car cool down in order to determine what the issue was***, the service manager at ***, informed Mr*** that it required at least fourty five minutes to cool down in order for them to do soMr*** replied "he had stuff to do and couldn't wait around"He asked *** back for the car declined service, and to date has never brought it backMr*** took the car in it's overheated condition and continued to drive it against the advise of *** as it could blow a head gasket or worse, causing severe engine damage*** from *** called me to inform me of the events and Mr***'s decision to drive his car while overheatingI hadn't heard from Mr*** until several months later, when he asked where do we send work to when we refer customers for auto repairI told him *** Automotive and he quickly said ok and goodbyeThat was a few months ago and this is the first correspondance I have had from or about him sinceIt is well documented that Mr*** has continued over and over again to drive his car while ignoring the temperature gauge while the car is overheatingMr ***'s irresponsible choices regarding his car with respect to not leaving it at a service facility while overhesting to diagnose and repair, having it towed to a facility to not cause further damage to the engine due to overheating, and continuously ignoring warning gauges and lights while driving the car when it is overheating is not something the dealership will take any responsibility forFurthermore, when Mr*** went on a trip to ** *** prior to all of these events and the radiator went out several weeks after he bought itThe shop he took it to diagnosed it was a radiator only, not a head gasketHe authorized them to repair it and continued his trip several hundred miles laterHe presented this repair bill to us after he got back into town knowing he bought the car as isThe dealership, as a matter of good will, agreed to assist Mr***'s repair by funding $towards it on a one time basis, to which Mr*** agreedMr***'s negligent actions are not our responsibilityI personally have went out of my way on several occasions to free up shop appointments in our dealership and work with *** Automotive to do service to help Mr*** throughout his ownershipHis reluctancy to leave the car to get proper service and complete disregard to stop driving the car if there is an issue, is out of our controlI will continue to help, as I have since day one, getting him service at our wholesale costMr*** needs to understand he needs to make and keep service appointments, not drive the car if it overheats at any time, and it is his responsibility to pay for his own repairs, as outlined in the FTC Buyers Guide he signed at time of deliveryIt states, AS IS NO WARRANTY, "YOU WILL PAY ALL COSTS FOR ANY REPAIRSTHE DEALER ASSUMES NO RESPONSIBILITY FOR ANY REPAIRS REGARDLESS OF ANY ORAL STATEMENTS MADE ABOUT THIS VEHICLE."
The dealership has made every effort to assist Mr*** and we respectfully decline his desired resolution
If you have any further questions regarding this mater, feel free to contact me anytime at the number provided below in our response
Initial Consumer Rebuttal /* (3000, 14, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The night I received the car back it was acting okay seeing that I did not drive it farThe very next day, it was overheating and I called Jackson auto and they gave me the address to *** *** Upon my arrival, they did tell me I had to let the car cool down so I patiently waited inside my car with my wifeAfter a half a hour, a *** employee came to the car told me to pop my hood and out antifreeze in itThen he said that's all was wrong it needed antifreezeAfter that I did not really drive it as much th a couple weeks later on a trip to see some family I noticed the same problem as before and I called Jackson and *** they both gave me the run around saying I need to deal with Jackson or I need to deal with ***And wanted to charge me 90$ to look at it again for something I feel like they didn't fix correctlyEven if I don't get my money back for something I'm getting fixed again plus moreI want all my fellow U.Snavy ship mates to know what I have been through with Jackson and *** !
Final Business Response /* (4000, 16, 2015/05/27) */
Mr***'s claims are untrueThe *** *** employee he referenced did not make that statement because he was not allowed any time to diagnose the car by Mr*** himselfThis information can be verified directly with *** *** Mr *** was never, and has never been given the run aroundIn order to look at the vehicle it requires an appointment date, vehicle dropped off on said date, and allow the shop proper time to diagnose the carNo shop can diagnose a car chasing it down the road and Mr*** will not leave the car overnight with anyone to do soIt is impossible to help someone like Mr*** in this kind of situationWe have made every effort to arrange to have the car looked at but Mr*** will not make and keep an appointmentThat being said, we have been in business for yearsOur reputation speaks to that longevity in the communityOur good faith efforts should not be dismissed by Mr***'s irresponsible behaviorWe take our business and customers seriouslyWe have extended our hand to Mr*** over and over againIt is and has always been, our intent to assist him and we will continue to do so as long as he adheres to reasonable requirements made by our service department and *** *** service department with respect to appointment setting, keeping, and proper time allowance for diagnosticsLastly, addressing Mr ***'s last sentence in his most recent response, we want it to be clear that the dealership will take legal action against him for any disparaging remarks made about this business, or it's employees, by Mr*** or someone on Mr***'s behalfWe will defend our business name and reputation, especially in this specific case

Initial Business Response /* (1000, 5, 2014/02/05) */
Contact Name and Title: *** ***, GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@windycitycredit.com
Mr*** came to our dealership to view, inspect, and purchase this vehicleHe said from the outset he was a service
writer for a *** dealershipHis experience in product knowledge and expertise in that field was evidentMr *** on his own behalf, test drove and inspected the vehicle before negotiating a priceHe made an offer to purchase the vehicle at a discounted price, we accepted, and he signed all dealership purchase paperwork, including the FTC Buyers Guide and dealership Bill of Sale, which clearly stated the vehicle is purchased AS_ISMr*** knew the terms of which it was bought and signed all of the paperwork stating soMr*** never asked to have the vehicle inspected by an independant third party during his time here or in any of his prior correspondence with our dealershipIf any potential customer ever asked to do so, we always help in the arrangements and have done so thousands of times in our fifty three years in businessGiven Mr***'s back ground, he, I'm sure, made the decision to inspect the vehicle himself and based on his findings, he chose to complete the transaction with usMr*** was offered to get our wholesale pricing for a used transmission replacementWe have been attempting to locate one, but we are finding they are scarce as wellThis complaint came as a surprise to us since we are in the process to assist Mr***We reject Mr***'s request for us to pay for any of his repairs since it was clear he purchased the vehicle AS_ISCopies of the signed paperwork are available for review
Initial Consumer Rebuttal /* (3000, 7, 2014/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, this response does not change the fact I was sold a car that did not become undriveable in a matter of months or even days after purchaseIt was this way the day my daughter drove it home, and has been the same way ever since, especially when coldThis transmission problem was covered up by the fact the car was running and warmwhen we arrived, as the salesman knew we were coming and wanted us to "get in a toasty car"This car is for my daughter who was going to use it while away at collegeI am thankful it didn't break down on the way to *** ***, WI on one of the recent sub-zero daysShe is now driving my wife's car
My background as a Toyota service manager was also mentionedOne of my duties was overseeing the preparation of used cars before saleIf a problem like this would have happened the same day to one of our customers, we would have made it right, both for the customer and our reputation, regardless of state law
Jack-son mentioned being surprised by this complaintThey shouldn't be as they have left us in limbo regarding not being able to find a used transmission (that we were supposed to pay for), and have not contacted us regarding the status of a used transmission or an alternative resolutionTheir response was the first status update on finding a used transmission we've had
Since Jack-son cannot find a used transmission, it is time for them to participate in the cost of the remanufactured transmission
Jack-son's Revdex.com accreditation was one the reasons we chose to do business them with themIs this type of behavior deserving of the A+ rating displayed on their website? I hope not, and hope they can make it right
Final Business Response /* (4000, 11, 2014/03/03) */
Mr ***'s response has several untruths to itOne, we never, ever, offered to find and pay for a transmission at any timeFind yes, pay for, noWe offered to locate one and get him an estimate for our wholesale cost for the unit and installationSecond the car was not warmed up for the purpose of concealing any issue, MECHANICAL OR OTHERWISEIt was pulled up to the showroom as a courtesy to the customers so they would not have to walk out on the snow and ice half way across our property for the test driveAt no time did Mr*** indicate to Mr*** myself, or anyone else at this dealership that getting him our wholesale price was an issue for himHe had the the time and opportunity to have the vehicle inspected prior to purchase, chose not to do so, and needs to accept responsibility for thatFurthermore he bought the vehicle as is, signed documentation that he understood he was buying the vehicle that way, yet he still chose to complete the transactionThe FTC Buyer Guide that Mr*** sign clearly states " YOU WILL PAY ALL COSTS FOR ANY REPAIRSThe dealer assumes no responsibility for any repairs regardless of any oral statements made." The "Bill Of Sale" Mr*** signed also clearly states, "THIS MOTOR VEHICLE IS SOLD AS IS WITH ALL FAULTS SEEN OR UNSEEN WITHOUT ANY WARRANTY, EITHER EXPRESSED OR IMPLIEDTHE PURCHASER WILL BEAR ENTIRE EXPENSE OF REPAIRING OR CORRECTING ANY DEFECTS THAT PRESENTLY EXIST OR THAT MAY OCCUR IN THE VEHICLE." The "Bill Of Sale" also states " I ACKNOWLEDGE THAT I HAVE READ THE TERMS OF THIS ORDER AND THAT I HAVE RECEIVED A COPY OF THIS ORDER AND AGREE TO IT AS PART OF THIS ORDER THE SAME AS IF IT WERE PRINTED ABOVE MY SIGNATURE."
Bottom line, we reject Mr***'s requestMr*** needs to accept responsibility for the terms and conditions under which he purchased this vehicle and signed forMr*** has the option of using us to help locate a used wholesale priced transmission and get our wholesale pricing for installation as wellThat is our offer that has been on the table this whole time
Final Consumer Response /* (4200, 13, 2014/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The proposed resolution is a hollow one as Jack-son has not contacted me once regarding the status of as used transmission as they said they wouldActions speak much louder than words
The bottom line still is the fact I was sold a car that didn't even make it home the day I bought it, with no action or effort to make things right on Jack-son's partAgain, actions speak much louder than words
I hope at the very least my complaint is used by the Revdex.com to inform other buyers of this dealer's practices, and that Jack-son is not deserving of the A+ rating they promote on their website, and that we used when considering where to buy a car

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