Jack W. Berry & Associates, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***Also, will I need to update the Revdex.com when / if we have received the new order that Seton sent us? I do want to make sure that I update everyone with correct and accurate informaiton regarding the new order and that everything was adjusted to fit our needs

Good afternoon,It would appear the rep that took the customers call regarding the error completely dropped the ball on this He noted he would do a return and a replacement on the order and never actually did it We contacted the customer and have since entered a replacement order and
the return to cover the original order.Please let the customer know how sorry I am that we not only made the error on the original order but that there was such a delay in his replacement I'd like to offer him a 20% discount and free shipping if is willing to give us another opportunity in the future He may also contact me directly if he should require anything else at all.Attached are the documents showing the new order as well as the return authorization.Thank you,Karie C***Inbound Sales ManagerSeton Identification Products***Office ###-###-####, ext ***Internal *** ***Mobile ###-###-####

Good morning, I did some research on this order and it seems we only had two pairs of glasses in inventory here at our warehouse.  The demand for the other two goes through our system automatically and the request goes to the vendor. The vendor has a minimum quantity of 20 glasses or a...

case.  Because the original order was sent to the customer, the case was then sent there as well.  Our purchasing team should have caught this error prior to the order shipping.  When the order shipped from the vendor our system automatically billed the customers credit card.Unfortunately the customer had to call us and let us know of the issue.  Our process is to put in a return and once the product is received back we process the credit back on the credit card.  This is a rare situation and it required us trying to figure out where the error occurred.  We are very sorry for the error and I have put in the credit and billed it today.  Customer should see their credit back on their card either later today or Monday at the latest.Attached is the credit memo I processed and I would imagine he will send the product back soon.Thank you and please let the customer know we are very sorry for the error, this is not a normal situation for us.Thank you,[redacted] 
[redacted]Inbound Sales ManagerSeton Identification Products[redacted]Office  [redacted], ext [redacted]Internal ext [redacted]Mobile [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have been contacted by [redacted] from [redacted].  She has been very helpful and has taken steps to resolve this issue.Please close this case.Thank you for your assistance in investigating this issue as well.
Sincerely,
[redacted]

Good afternoon,We escalated this complaint to our marketing team and this is what we found:I found Seton Account [redacted] with that address and contact of [redacted]. She was listed as "Suppress". We do still mail Suppresses. I changed her to a Never Mail and put Never for everything (Faxes,...

Emails, Phone).I also put Never Mail on Account level.And, I've sent our [redacted] manager her email address to be sure we immediately stop emailing her. Unfortunately, catalog mailings are already processed through August so there is a chance she may receive more mailings in July and August. I've added the following address to our Seton Suppression file.[redacted]
[redacted]If she has any other address or PO Box we should add them to the Seton Suppression list.Please let me know if there are any other addresses or emails that we can address. I hope she accepts our sincere apology and can trust after August she will no longer receive catalogs. Thank you,[redacted] 
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