Jack Webb S.R.A. Real Estate

In response to this patient's complaint:  The patient did not indicate he wanted/needed a specific doctor when making the appointment.  When asked what insurance would be used for the appointment, UHC was the type given.  Upon registering on the date of the appointment, the patient...

gave the receptionist his UHC card for insurance.  He also completed an exam type form asking him to identify if he wanted his medical insurance billed or if there was a vision plan.  The patient indicated he wanted his medical insurance billed for a routine exam.  We were not made aware that the patient wanted to use any vision plan for his appointment.   The Eye Clinic participates with Spectera Vision plan but ONLY with our Optometrists.  The patient did seen an MD for his exam so we were not able to resubmit his visit to Spectera after the exam had already been done. Patients with vision plan benefits really need to know who they are allowed to see for providers and must notify the provider's office of that insurance at the time of scheduling their appointment.  Ultimately, it is the patient's responsibility to know their insurance benefits.   The Eye Clinic is happy to assist patients with insurance questions at any time.  In this situation,  we were not made aware of the vision plan benefits prior to the patient's exam so we were unable to send the charges to this plan for him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]