Jack White Real Estate Reviews (2)
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Jack White Real Estate Rating
Address: 3801 Centerpoint Drive #200, Anchorage, Alaska, United States, 99503
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Complaint: ***
I am rejecting this response because they have spun the initial complaint to be in their favorThe basis of the complaint was that Jack W*** charged me for something I never received and they could not provide proof of shipment or delivery They refused to answer phone calls, emails, and text messages I was forced to go to my credit card company to stop payment to help resolve this issue It was only after stopping payment that Jack W*** decided to refund a partial payment which resulted in an over credit to meThe credit card company made the proper adjustment to ensure Jack W*** received their over credit back in a timely matter The credit card company informed me that Jack W*** could not provide proof of shipment or delivery and therefore upheld my claim but proceed to resolve this issue on both parties behalf
Sincerely,
*** ***
From: Gabe S[redacted] Sent: Friday, May 05, 2017 3:09 PM Subject: ID[redacted]This is in response to the complaint filed by [redacted] that has been assigned ID #[redacted]. I have reviewed the complaint and although our policy is to refund all but the course materials cost, I have...
authorized my accounting department to refund the balance to the complainant. Unfortunately in my review, I found that we had refunded the complainant directly as well as through the credit card company system which resulted in a refund well in excess of the amount the complainant initially paid, therefore the balance will be refunded to the complainant once we have verification that the second refund amount has been received by us. Please see the attached documentation, including email correspondence with the credit card service provider. We have been told that this should be accomplished very soon. Respectfully, P. Gabriel S[redacted]Broker