Jack Wills

Hello, I received a note in the mail letting me know that a customer, [redacted] , filed a complaint against Jack Wills on the 18th of January, I wanted to respond detailing the actions we have taken with this customerIt is of our opinion that we have done everything to resolve this complaint and there is no further action for us to takePlease find details belowHi [redacted] , This is a complex caseThe customer placed the following order on 18th November: ProductSold PriceSales TaxPrice incTaxLine StatusWeb Line StatusCreated Date TimeQuantityDespatched DateABBOTSBURY EMBROIDERED DRESS, BLACK, 82250225DESPATCHEDCOMPLETED18/11/00:00118/11/22:17DREAMORE PLEATED DRESS, BLACK, 81390139Returned - RefundedRefunded18/11/00:00118/11/22:17REDBROOK CLASSIC LEGGINGS, BLACK, 839.95039.95DESPATCHEDCOMPLETED18/11/00:00118/11/22:17RAVENSDALE ONESIE, NAVY, 690.95090.95DESPATCHEDCOMPLETED18/11/00:00118/11/22:17WHIELDON PLEATED DRESS, CRIMSON, 81490149Returned - RefundedRefunded18/11/00:00118/11/22:17DEWHURST SWEAT DRESS, LT ASH MRL, 898.95098.95DESPATCHEDCOMPLETED18/11/00:00118/11/22: After placing the order, the customer realised they had not used the FRIENDSdiscout code, for 30% offSo as a goodwill gesture we refunded this after the order was placed at a value of $(this was 30% off all but DREAMORE and WHIELDON) as he let us know so late, he had actually already returned these itemsThis refund was completed on 8th December to his [redacted] account [redacted] We then refunded the DREAMORE ($139) and WHIELDON ($149) at full value ($288) on 19th January, to the customers [redacted] accountTransaction ID: [redacted] The reason this took so long after receipt was because the customer had a [redacted] case open which blocks us from refundingWe continually asked him to close the case but he refused to do soNo other items have since been returned, and he has received the 30% discount on all that he kept, so as far as I am concerned he is not owed any further moneyPlease let me know if you need anything else.Please let me know if you have any further questionsI’m happy to talk this through over the phone and can be contacted on [redacted] Kind regards, [redacted] [redacted] US Retail Operations Executive [redacted] ** [redacted] ** [redacted] *** [redacted]

Hello, I received a note in the mail letting me know that a customer, [redacted], filed a complaint against Jack Wills on the 18th of January, 2018. I wanted to respond detailing the actions we have taken with this customer. It is of our opinion that we have done everything to resolve...

this complaint and there is no further action for us to take. Please find details below. Hi [redacted], This is a complex case. The customer placed the following order on 18th November: ProductSold PriceSales TaxPrice inc. TaxLine StatusWeb Line StatusCreated Date TimeQuantityDespatched DateABBOTSBURY EMBROIDERED DRESS, BLACK, 82250225DESPATCHEDCOMPLETED18/11/2017 00:00118/11/2017 22:17DREAMORE PLEATED DRESS, BLACK, 81390139Returned - RefundedRefunded18/11/2017 00:00118/11/2017 22:17REDBROOK CLASSIC LEGGINGS, BLACK, 839.95039.95DESPATCHEDCOMPLETED18/11/2017 00:00118/11/2017 22:17RAVENSDALE ONESIE, NAVY, 690.95090.95DESPATCHEDCOMPLETED18/11/2017 00:00118/11/2017 22:17WHIELDON PLEATED DRESS, CRIMSON, 81490149Returned - RefundedRefunded18/11/2017 00:00118/11/2017 22:17DEWHURST SWEAT DRESS, LT ASH MRL, 898.95098.95DESPATCHEDCOMPLETED18/11/2017 00:00118/11/2017 22:17         After placing the order, the customer realised they had not used the FRIENDS30 discout code, for 30% off. So as a goodwill gesture we refunded this after the order was placed at a value of $136.46 (this was 30% off all but DREAMORE and WHIELDON) as he let us know so late, he had actually already returned these items. This refund was completed on 8th December to his [redacted] account. [redacted] We then refunded the DREAMORE ($139) and WHIELDON ($149) at full value ($288) on 19th January, to the customers [redacted] account. Transaction ID: [redacted] The reason this took so long after receipt was because the customer had a [redacted] case open which blocks us from refunding. We continually asked him to close the case but he refused to do so. No other items have since been returned, and he has received the 30% discount on all that he kept, so as far as I am concerned he is not owed any further money. Please let me know if you need anything else.Please let me know if you have any further questions. I’m happy to talk this through over the phone and can be contacted on [redacted]. Kind regards,[redacted]US Retail Operations Executive [redacted]
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