On May 19, I contacted Mrs [redacted] at approximately 8:10amWe spoke for minsI explained who I was and I was looking to help her and bring resolution to the issueI explained what happened on the day of the “muddy water” issue at her homeThe Water Department had an emergency repair and the outage to complete the repair only affected homes, hers was not one of themDuring an event like this, we only notify those affected by the shutdownBecause her development is on a loop system the shutdown did not affect her service, hence the no contactUpon completion of the work, employees re-opened the closed valves which caused a re-direction of water flow that possibly stirred up sediment in the lines that was not anticipatedMrs [redacted] must have been using water at that time and that use pulled water into her homeA call was received by the department for “dirty water” in that neighborhood and a crew was dispatched to flush the lines, a standard practice for the departmentMrs [redacted] did speak with the employee who informed her she needed to flush her home to clear her systemShe did but it took most of the dayWe resolved her problem to her satisfactionShe will be credited for gallons of water - $on her next statement We consider this matter closed and request these notes be entered into the file and close the caseThanks Mark Mark J S [redacted] Interim Water Resource DirectorCity of Buckeye [redacted] ***
That is their typical response Not ONE residence was notified of the problem with the water Neighbors knocking on each others doors seeing if we all had "brown water" is how we knew They had the entire day to notify use of contaminated water They charged and placed the burden on the customers to flush out their pipes for the entire day, for water that was not usable They need to be responsible for their QUALITY of actions and drinkable waterCLEAN Water is critical to being healthy This is not a pair of shoes I didn't like Cripe Even Cox will credit you for when the Internet goes down How would they like to be hit with a medical bill for my child for drinking the muddy water? Would that wake them up? Maybe the media would like this story if this continues to be unresolved I'm extremely serious on this matter They need to be accountable for their representation towards the public for providing a HEALTH drinking water Bottom line, I will not let this go CC: *** ***
I will only be happy with the company's resolution when it contains my refund of approximately $for erroneous and impossible water usage charges.Sincerely,*** * ***
The city has spoken to Ms*** and advised her the city does not issue bill credits for emergency or unscheduled repairs on water lines. We have responded accordingly:While we make every attempt to flush lines and bring them back into service with minimal disturbance after an emergency
main break, there are times when customers use water while we are flushingWe make every attempt to notify affected customers but repairs of the mains must be completed as quickly as possible and we may miss someone during out reach
On May 19, I contacted Mrs *** at approximately 8:10amWe spoke for minsI explained who I was and I was looking to help her and bring resolution to the issueI explained what happened on the day of the “muddy water” issue at her homeThe Water Department had an emergency repair and the outage to complete the repair only affected homes, hers was not one of themDuring an event like this, we only notify those affected by the shutdownBecause her development is on a loop system the shutdown did not affect her service, hence the no contact. Upon completion of the work, employees re-opened the closed valves which caused a re-direction of water flow that possibly stirred up sediment in the lines that was not anticipatedMrs *** must have been using water at that time and that use pulled water into her home. A call was received by the department for “dirty water” in that neighborhood and a crew was dispatched to flush the lines, a standard practice for the departmentMrs *** did speak with the employee who informed her she needed to flush her home to clear her systemShe did but it took most of the day. We resolved her problem to her satisfactionShe will be credited for gallons of water - $on her next statement We consider this matter closed and request these notes be entered into the file and close the case. Thanks Mark Mark J S*Interim Water Resource DirectorCity of Buckeye*** *** *** ***
*** ** ***
Customer has been contacted and two voicemails have been left for customer to call back Customer will be offered a credit for the inconvenience
On May 19, I contacted Mrs [redacted] at approximately 8:10amWe spoke for minsI explained who I was and I was looking to help her and bring resolution to the issueI explained what happened on the day of the “muddy water” issue at her homeThe Water Department had an emergency repair and the outage to complete the repair only affected homes, hers was not one of themDuring an event like this, we only notify those affected by the shutdownBecause her development is on a loop system the shutdown did not affect her service, hence the no contactUpon completion of the work, employees re-opened the closed valves which caused a re-direction of water flow that possibly stirred up sediment in the lines that was not anticipatedMrs [redacted] must have been using water at that time and that use pulled water into her homeA call was received by the department for “dirty water” in that neighborhood and a crew was dispatched to flush the lines, a standard practice for the departmentMrs [redacted] did speak with the employee who informed her she needed to flush her home to clear her systemShe did but it took most of the dayWe resolved her problem to her satisfactionShe will be credited for gallons of water - $on her next statement We consider this matter closed and request these notes be entered into the file and close the caseThanks Mark Mark J S [redacted] Interim Water Resource DirectorCity of Buckeye [redacted] ***
That is their typical response Not ONE residence was notified of the problem with the water Neighbors knocking on each others doors seeing if we all had "brown water" is how we knew They had the entire day to notify use of contaminated water They charged and placed the burden on the customers to flush out their pipes for the entire day, for water that was not usable They need to be responsible for their QUALITY of actions and drinkable waterCLEAN Water is critical to being healthy This is not a pair of shoes I didn't like Cripe Even Cox will credit you for when the Internet goes down How would they like to be hit with a medical bill for my child for drinking the muddy water? Would that wake them up? Maybe the media would like this story if this continues to be unresolved I'm extremely serious on this matter They need to be accountable for their representation towards the public for providing a HEALTH drinking water Bottom line, I will not let this go CC: *** ***
I will only be happy with the company's resolution when it contains my refund of approximately $for erroneous and impossible water usage charges.Sincerely,*** * ***
The city has spoken to Ms*** and advised her the city does not issue bill credits for emergency or unscheduled repairs on water lines. We have responded accordingly:While we make every attempt to flush lines and bring them back into service with minimal disturbance after an emergency
main break, there are times when customers use water while we are flushingWe make every attempt to notify affected customers but repairs of the mains must be completed as quickly as possible and we may miss someone during out reach
Customer has been contacted and a investigation on her meter will be done and the results will be reviewed with the customer
On May 19, I contacted Mrs *** at approximately 8:10amWe spoke for minsI explained who I was and I was looking to help her and bring resolution to the issueI explained what happened on the day of the “muddy water” issue at her homeThe Water Department had an emergency repair and the outage to complete the repair only affected homes, hers was not one of themDuring an event like this, we only notify those affected by the shutdownBecause her development is on a loop system the shutdown did not affect her service, hence the no contact. Upon completion of the work, employees re-opened the closed valves which caused a re-direction of water flow that possibly stirred up sediment in the lines that was not anticipatedMrs *** must have been using water at that time and that use pulled water into her home. A call was received by the department for “dirty water” in that neighborhood and a crew was dispatched to flush the lines, a standard practice for the departmentMrs *** did speak with the employee who informed her she needed to flush her home to clear her systemShe did but it took most of the day. We resolved her problem to her satisfactionShe will be credited for gallons of water - $on her next statement We consider this matter closed and request these notes be entered into the file and close the case. Thanks Mark Mark J S
*Interim Water Resource DirectorCity of Buckeye*** *** *** ***
*** ** ***
Customer has been contacted and two voicemails have been left for customer to call back. Customer will be offered a credit for the inconvenience