Jack's Auto Glass

From: *** *** Date: Tue, Dec 9, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Hello,I’m writing to let you know that this business has followed through on this issueI was given the money from them on SaturdayThank you so much for helping me out with this situation.Thanks,*** ***Sent from *** Mail

December 2, 2014Dear ***,In reference to *** ***'s complaint | would like to point out that we simply requested that the vehicle and the object that was lodged in his blower motor to be brought with him for the manager to seeThe first time he arrived with the receipt from the
dealer and the objectNo carThe second time he arrived on a Saturday in which the manger was not hereHe is scheduled Monday through Friday and every other SaturdayTherefore his wasted trip and bridge toll could have been avoided if he stated when he would be coming or schedule a timeThis seems like a simple request being he is requesting a refund for repairs done In thirty plus years in business we have never had this occur.We give a lifetime guarantee on workmanship for all windshield replacementsSo it is not as if we do not stand behind the quality of our workHowever we would like to have the opportunity to see the vehicle whether it is a leak or in this case something elseObviously in this situation the *** *** probably had no idea that the problem stemmed from the windshield which prompted him to go to the dealershipHowever being we were not given the opportunity to inspect the vehicle prior to it being repaired the request we made does not seem unreasonableLike l stated this is not something we have ever had occur before.Reimbursement will be made if the customer does as requestedWithout supporting documentation photographs etcwe are taking his word that this even happened.Please feel free to contact me if you have any additional questions.Thank youJoan SAdministrator