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Jack's Small Engines and Generator Service LLC

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Reviews Jack's Small Engines and Generator Service LLC

Jack's Small Engines and Generator Service LLC Reviews (9)

I purchased a $part for my small tractor, which promptly stopped working after hours of operation When I contacted Jack's regarding the return of the item for refund, I was told there is no warranty for the part I purchased and unfortunately there is nothing they can do The part was obviously defective but since they chose a manufacturer that offers no warranty on this particular part, neither will they They only offered a discount on another replacement part Had their website contained a disclaimer regarding this, I could have taken my business elsewhere Since it did not, I am out $with absolutely nothing to show for it Customer Service apologies , though nice, won't hand back my hard-earned money

placed a order on the 3rd for parts for a riding mower then get order confirmation then get email said approx ship date 9th I look today now 13th ive email and tried calling never answer wont be ordering again very slow dont reply not a good company I was hoping would be good supplier for my business defiantly not good at all

customer service needs a lot of work (very poor )

Nightmare service! Beware! Spoke to Craig customer repI Explained that I had received the wrong air filter for my Kawasaki engine that was part of a maint kit specifically listed for my motorI was told that without a code?, he could not get the right oneI can order the right one without a code myselfMy issue was the wrong size filters were in the kitHe stated because the kit had been opened and I used the other parts that fit I was out of luck on a returnWhen I asked to speek to a supervisor he hesitated and said he'll tell you the same thingWOW I only wanted to swap for the right filter, and exchange it for the proper sizeNote: the kit was in a damaged torn and battered box and then shipped in the packing boxI was concerned maybe the wrong filter got put in the destroyed box, and that was the reasonIts not the money that concerns me but the terrible you're disturbing my nap kind of attitude that prompted this reviewNever again will I do any business with Jacks

days after my order, Jack's emailed me to call them before they could process my orderWhen I did, they REQUIRED that I send them a copy of my driver's license "so that they could be sure there was no fraud"There was nothing about that on their website, nothing when I placed the order, nothing in their emailBut now they had my credit card info and I'm afraid of THEIR fraudThis is DISHONESTNo business has ever asked for a copy of my driver's licenseMy husband and I are both lawyers - no one should give Jack's their driver's license, and no one should order from themWe cancelled the orderBut we've now lost days in getting the equipment we wanted, and they still have our credit card infoTruly absurd!

I would not purchase from this distributorI reviewed testimonials on their website, read about their history and story and thought that I would give a local family owned business a shot
I order my gas tank replacement, was a competitive price, and waited for their customary email when it ships Well, business days later I has still not gotten an email, so I called and spoke to a gentleman who told me the part was on back-order It should arrive within days and will ship then
I gave it another business days, no email, so called and spoke to a nice lady who said the part was on back-order and they had no idea what the ETA would be No apology, no explanation-nothing
I read their response to the similar complaint That response is NOT good enough We are a big supplier who sometimes runs out of product is not an excuse
Two suggestions for you, one be honest and list which products are out of stock on your website and, two, communicate with your customers, A simple pro-active email to me to explain what happened would have kept me in the loop and gotten me on your side I know that I am only a $customer to you right now but I also own three other gas powered devices that will need parts I will not be coming back I am very disappointed

Lowest price, fast shipping, great customer serviceThey were very attentive to my concern about being with out my snowblower with an upcoming blizzard Got me the part with time to spareWould not hesitate to do business, or recommend this coTo a friend

Seriously worst experience everI ordered a bagger for my zero turn Monday night at 10pmPaid $for rush shippingYour website says "Jacks is pleased to offer RUSH PROCESSINGFor an additional $your equipment order is guaranteed to ship SAME DAY, if placed by 1pm EST" Ok my order should have shipped Tuesday...but did it NO! You call me ask for a copy of my license to prove my billing address because its different than my shipping address but you call Tuesday at 4pm....really?? I call Wednesday and get told my order will ship Wednesday and by Wednesday night I will have a tracking numberI check all Wednesday night and what do I get nothing!!! I call Thursday morning guess what I get told that my bagger still didn't ship.........Seriously Im about to lose it!!! I get told that nothing shipped WednesdayOk seriously the only reason I ordered from you was because you had the bagger in stock and because you offered rush processingIts now Thursday and I have absolutely nothing from you but an offer to refund my $That does me no good at all I needed this product by this weekend and all I get is screwed overSeriously wont ever buy anything from here again!!!

This is a "business friendly" company onlyTook my power washer there for work on a SaturdayThey said they would call Monday to give me an estimate and approval to do the workNothing! Called Tuesday and they said something by ThursdayNothing! I called the following Saturday and they haven't even looked at itPicked my power washer up that Saturday, which had a nozzle missing that they said they know nothing aboutTook it to Aberdeen Outdoor Power and the work was completed that Monday and at a cheaper hourly rateAlso gave me a nozzle freeYou can guess where I'm taking my work from now on

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Address: 1745 Jarrettsville Rd, Jarrettsville, Maryland, United States, 21084-1523

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www.jackssmallengines.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Jack's Small Engines and Generator Service LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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