Jacked Muscle Extreme

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have done nothing to resolve the issueI have been away from home for the last week and have not had time to respondThey say they did not receive my cancelation email, but they also said that they didn't have my files on record until I sent proof from my credit cardThis should be a red flag that they are not willing to cooperate Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

When I ordered their product was for a day free trial just pay the postage, no where in the Internet ad did it say that it was a day trial and if not cancelled before the days they would charge your card $on the fifteenth day and every days there afterWhen you order delivery takes 5-days to receive this gives you 4-days to evaluate if effectiveThis whole process is based on deception, and when you find out your card has been charged and call them they try to convince you that the web site used to order says days and after you will be charged an outrageous amount for a product that you have not had enough time to evaluate, I believe this violates the truth and lending laws regarding Internet sales.,,,,

We have refunded the charge of $for the product the customer states he did not receive, due to this complaintWe show on our records the customer returned the order on 3/17/The customer placed the order on 2/5/and contacted us on 2/10/stating it had not been receivedWe provided a
tracking number with delivery confirmation on 2/14/The customer's account was cancelled from further billing and shipping on 2/10/when the customer originally contacted usPlease allow 3-business days for the refund to processThe customer will also receive a notice via email we have on file regarding the refund

At Jacked Muscle X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving...

their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.jackedmusclex.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.jackedmusclex.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 3/01/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 3/24/2015, and twice more for the monthly replenishments on 4/23/2015 and 5/23/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Jacked Muscle X on 6/01/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. Although that last charge was refunded, we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.jackedmusclex.com or www.jackedmusclex.com/main/index.php.  Be...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Jacked Muscle X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Jacked Muscle X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.
-- 
Best Regards,Jacked Muscle X Support
www.jackedmusclex.com
2658 Del Mar Heights Rd. #368
Del Mar, CA 92014Customer Service: 1-855-326-5713Monday - Friday, 7am - 4pm
Saturday - Sunday, 8am - 12pm Pacific Standard Time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I sent them an email to cancel  my order and they sent me the product anyway.                       Regards,
[redacted]

At Jacked Muscle X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.jackedmusclex.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.jackedmusclex.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 3/01/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 3/24/2015 and continued monthly replenishment shipments and charges every 30 days thereafter as explained in the terms and conditions which they agreed to. The consumer contacted Jacked Muscle X on 6/01/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded an additional $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.jackedmusclex.com or www.jackedmusclex.com/main/index.php.  Be...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Jacked Muscle X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Jacked Muscle X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have done nothing to resolve the issue. I have been away from home for the last week and have not had time to respond. They say they did not receive my cancelation email, but they also said that they didn't have my files on record until I sent proof from my credit card. This should be a red flag that they are not willing to cooperate.
Regards,
[redacted]

Review: I was sent product from company with a price of $89 and $89.43 on 04/23/15. I returned it and sent an e-mail to the company asking them to refund my money and cancel any future orders. I received no response. On 05/23/15 I was billed again for the same amount and sent the product back. I called the company they told me they could not refund my money only resend the product. After a long run around I cancelled my order and was refunded $89. I was told that's all they could do. I was still charged $267.86 for product that was returned.Desired Settlement: I would like a full refund.

Business

Response:

At Jacked Muscle X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.jackedmusclex.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.jackedmusclex.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 3/01/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 3/24/2015, and twice more for the monthly replenishments on 4/23/2015 and 5/23/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Jacked Muscle X on 6/01/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. Although that last charge was refunded, we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.jackedmusclex.com or www.jackedmusclex.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Jacked Muscle X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Jacked Muscle X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

When I ordered their product was for a 30 day free trial just pay the postage, no where in the Internet ad did it say that it was a 14 day trial and if not cancelled before the 14 days they would charge your card $89.00 on the fifteenth day and every 30 days there after. When you order delivery takes 5-10 days to receive this gives you 4-7 days to evaluate if effective. This whole process is based on deception, and when you find out your card has been charged and call them they try to convince you that the web site used to order says 14 days and after you will be charged an outrageous amount for a product that you have not had enough time to evaluate, I believe this violates the truth and lending laws regarding Internet sales.,,,,