Jack's Carpet

Jack's Carpet is doing an internal review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint....

 
[Provide details of why you are not satisfied with this resolution.]  Jacks carpet said they would order the new wood , received a phone call last week from [redacted] saying it would be ordered and Im still waiting . Its now going on 3 weeks and Im not happy as it does not take that long to order the wood flooring . Im just getting a run around as usual from this bussiness and about done with them ! At this point I have had it with them as my furniture is still stored in my livingroom and damaging my carpet /marks and there noteasy to get out . I was going to have Thanksgiving dinner with all the family at my house but that has gone to the wayside . So they can say what they may , there responce is not acceptable as I still have a sub par floor and its taking way too long to resolve this matter . Nothing to this point has been taken care and I want"New" floor molding as to replace the damaged molding , This must be in writing or they will not enter my house to do any work ,I also will inspect every box of wood to make sure its not something put together as the last one was . I have done my research to know what to look for on the wood , it better be the real [redacted] as I will not go though this again with them . 
Regards,

Customer has received the 2 missing bixes

Jack's Carpet is doing an internal review and will response once review is completed

Jack's Carpet is doing an internal review on this complaint and will respond on review is completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not...

satisfied with this resolution.]
Regards,
Jack's Carpet states the are undergoing an internal review which is just a delay tactic as always. They already promised to supply the two missing boxes of [redacted] and continual delays without resolution. Repeated calls are made but never returned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Floor has gaps and lifting up in places and not fixed yet
Regards,