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Jack's General Tire, Inc.

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Jack's General Tire, Inc. Reviews (2)

Complaint: [redacted]
I am rejecting this response because: the lapsed time frame does not change the fact that damage occurred while their driver was on scene. The member did call us while their driver was on scene and advised us the driver caused some damage to her fifth wheel. She was traveling at this time so the lines of communication were not the best. But they are the professionals and if the member was insisting on their driver placing a jack in a certain place that would cause damage, then they should not have performed the service because they could be held liability for any damages. They did not have the member sign any kind of damage waiver to protect themselves. They could have called us back to inform us of the situation and we could have issued payment for their time and cancelled the service if the member would not listen to the professionals that were performing the service but we were never informed about the member being difficult. 
Sincerely,
[redacted]

We sent a service truck on behave of Pinnacle Motor Club to a customer of theirs.  When we where on site helping said customer, that customer insisted that our service driver place the jack to lift the vehicle where she demanded they be placed according to what she said was in the owners...

manual.  She refused to let him put the jack in any other location.  We did advise the customer that this may cause damage to the vehicle but she insisted.  When we saw that we could not perform the task correctly, we proceeded to place the jack where it needed to be.  Our service truck driver, upon returning to our shop informed us that he had had some disagreements with the customer, he informed us that she had contacted Pinnacle Motor Club with her complaint.  He also assured us that he had performed the task we had been charged to perform.  This was on 11/13/2016.  We did not hear anything from anyone at Pinnacle Motor Club or their customer at all until 3 months later, on 1/12/2017 regarding this problem.  Had we been notified of a complaint the day of or shortly there after we could have dealt with it accordingly but because so much time has past we feel that we cannot be sure that the alleged damage was in fact caused solely if at all from our service.

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Address: 650 E Main St, Vernal, Utah, United States, 84078-2704

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