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Jack's Towing & Recovery Service

1702 Power Dr, Lowell, North Carolina, United States, 28098-1259

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Jack's Towing & Recovery Service Reviews (%countItem)

Worst ever Tow & Recovery Service! NEVER USE THEM! Appalled Revdex.com is printed on their business card. Did not seek Jack's out. Gastonia police/911 dispatcher called this tow to the incident at Linwood Blvd. & Garrison Blvd. intersection in Gastonia, NC after wreck occurred on Tues 4/14/2020 at 4:40pm. Yanked our F250 from back bed onto Rollback in parked position, not neutral. Truck keys were at scene & ability to put truck in neutral was possible. Mentioned to Jack's employee our truck was in park position and not neutral. Truck wheel on busted tire was marking street with skid as yanking of F250 was in process. Male employee responded with he knew already about our truck in park. We as victims were concerned about Jack's doing further back damage to our 4Ã?4, flat spots on tires, or drive train. Jack's popped up back tailgate trim cap and bowed into triangular rise from center of back tailgate. Made Jack's aware of further damage. Was forced to drive over an hour next day to show ourselves in person with registration to release truck from Jack's storage to Insurance for repairs at a repair shop. Shocking Jack's office environment we encountered with trailer, sliding glass door, sheet hanging from tin roof porch covering and ramp walk up to a banana pudding casserole dish wolfing down/eating male receptionist with numerous cats inside establishment where one goes to sign the release of truck to Insurance Co. Jack's is a "jacked up" fraudulent tow company. Our F250 was stored on their premises for less than 24 hours, yet our selected repair shop received an invoice from Jack's with an excess of $400 when Jack's claims by $150 per day storage fee. All of the further damage Jack's did to our F250 was unnecessary and when we made Jack's aware of this damage, Jack's refutes any damages by whatever false argument they can conjure. Jack's should not have further damaged our truck, should not be in business, should not inflate pricing to defraud insurance companies, and should not be represented on its business card by Revdex.com. Jack's is not worth ever being associated with in any form or fashion.

Jack's Towing & Recovery Service Response • Apr 30, 2020

Mr. fails to convey the entire story in his review. At the accident scene we had to wait for Mr. and another person to unload furniture and other items from the back of Mr. truck onto another truck. When it came time to load the truck the driver could not find the keys. Once he started to load the truck Mr. finally advised him that he threw the keys somewhere on the seat. Our other driver on scene at that point did put the truck in neutral. Regardless of this, a vehicle can be towed without being in neutral without any damage. As far as the tailgate, when a vehicle is loaded onto a rollback the straps and chains are hooked to the tow hooks provided by the manufacturer located under the bumpers which makes it physically impossible for us to damage the top of the tailgate. Mr. did not personally confront us with any remark of damage, we were contacted by his insurance company and once we spoke with them they cleared us of any responsibility of damage. The pictures they sent us showed numerous scratch and gouge marks on the tailgate where items had been drug across the back of the tailgate and it appeared that while something was being drug off the back of the bed it caught on the lip and pulled it outward. The day after that Mr. wrote his review because he was upset that the insurance company determined that the damage was prior damage made by Mr.. Mr. says we charged $400.00. That is a falsehood. Our copy of the invoice and credit card receipt show 150.00 for the tow and 2 days storage at 35.00 per calendar day (not 150.00) for a total of $220.00. These are the rates that are set up by the Gastonia City Police Department. As for there being numerous cats in the office, our company in association with Tri County Animal Rescue has since 2003 rescued cats in the neighborhood that have been abandoned and had them spayed/neutered and given them a home. There are two (2) inside the office. Most people enjoy our unofficial mascots. It is unfortunate that Mr. finds it offensive that an employee was taking the time to enjoy a small treat of banana pudding that our dispatcher had brought in for our staff. Mr. is entitled to his opinion, but most intelligent consumers will realize that his review is mainly about revenge for us not caving in to his false story of us damaging his vehicle.

Great customer service. Competitive pricing, very professional and took care of our needs immediately. My car was towed from Charlotte to Gastonia within 24 hours of my request. They made it so easy!

Jack's Towing & Recovery Service Response • Jan 31, 2018

Thank you for taking the time to share your experience,, we ask our customers to send a review to the Revdex.com, good or not so good ,, it all matters ,, we all strive to give our customers the very best , and in a timely manner, of coarse as competitively as possible, we , Towers , have a job to do , normal break down towing , motorcycle towing , equipment etc, and police tows ,and compounds , property tow offs. Parking where, you shouldn't, so we do our job, and do our very best to give you great service,,, thanks,,,, JACK, Jack's towing service,,,, y'all have a great day...

Jacks towing was awesome to my wife and mother in law the day I had to deal with the towing service. the gentleman that they sent out was very professional to my wife and mother in law. My wife had parked in a no parking area and her vehicle was towed. They were very polite to them when they tried to redeem the vehicle and even offered to tow the car back to them cause they had no ride. The wife was able to get a ride to the towing services location were they had closed for the evening, the dispatcher had told us to give her just a min and she returned to the business and help my wife get her car to return home. I my self have been towed for wrong parking several times in *** as well as*** and had nothing but bad experiences, so to see that there are still good people out there still willing to help and work with people is great to know. the price was reasonable and the people were very professional. I will use jacks towing in the future and also would recommend any company looking for a service for tow offs that will treat people right and fair to use them. they gained a customer here and will tell everyone how good of an experience I had with them.....

Jack's Towing & Recovery Service Response • Feb 09, 2018

Thank you for your comment,, we will always provide great service,,,, as long as we're allowed to,, we treat people with respect, , and will most of the time go out of our way to help ,,,I'm thankfull to you for taking the time to make the comments,, thanks, ,Jack's Towing Service

This is the best most friend honest and dependable service I found in the area they are straight up that driver Marshall was best a perfect in my time of distress would use them again

My truck was towed by Jacks towing in *** it was not a legitimate tow. As I went to pick up the truck the people were *** very unprofessional and wanted to harass us then when we had all we could stand and got smart back was not going to let me get the truck because he didn't like my attitude. The Police showed up at the time he got in my face trash talking me. The police thought that I was the one starting the problem I also had a gun on my side *** police started being *** to me also because I had a firearm and I was the registered owner of the truck but because he didn't like my attitude he would not let me get the truck, would only let my wife get it. 175 dollars for a 2 mile ride. Also they towed 5 of the people in the office parties cars and wanted to harass the other people who came to get there car too would not let a young lady get her car cause it was new and she had a temp registration. Very rude disrespectful and in my opinion are the very lowest bottom sucking tow company around they had a 2 star rating and I surely see why. They are not a business oriented company and hopefully one day they get what they deserve to be put out of business. I myself am a business owner and would never act this way to a customer even if they were wrong. Was the most dirty business experience I have ever had in my 40 years of life.

Jack's Towing & Recovery Service Response

These vehicles were towed for parking with out permit,, very large signs at all entrances,,, and we all ways, work with our customers , no matter who ,,, or what the situation,, you must have , a way of showing us ownership of the vehicle , for almost 30 years in this B uisness , we do our job , and go beyond when people need help , bad attitudes and language are not tolerated,,, and we don't have to release a vehicle till the next day , most towers make you wait ,,, we strive to help ... anyone can get mad at there own mistakes and slander a company , the way of the world ,, our employees go out of there way to help customers , have a good day , and a Happy New Year

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Address: 1702 Power Dr, Lowell, North Carolina, United States, 28098-1259

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+1 (704) 824-5587


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