January 20, To *** ***
Revdex.com
Re: Concern # ***|We are aware of the concernWe are a family oriented facility and strive to make everyone in attendance have an enjoyable experience at the Jackson Cavalier Roller RinkWhen a customer/patron has a concern
we encourage them to bring it to our attention when it is occurringIt is difficult to talk to both parties involved when a parent presents the problem when picking up their child at the end of the sessionÖur policy has always been to allow non skating parents in the facility complimentaryWe encourage all parents to stay during the session especially if they are aware of conflict with another individual that may be attending the same evening.We never have issues with either party when they attend individuallyOur policy is to assess each situation on an individual basis and take action based on the alleged eventSometimes an individual will be given a time out and asked to sit on the bench for a certain amount of timeRepeat occurrences result in being expelled from the facility for a determined time periodOn several rare occurrences we have involved law enforcement when patrons were not following our guidelinesNormally all conflict is able to be handled by management and resolvedSubmitted by Dale Whetsel
Owner/M.Jackson Cavalier Roller Rink***
*** *** ***
January 20, To *** ***
Revdex.com
Re: Concern # ***|We are aware of the concernWe are a family oriented facility and strive to make everyone in attendance have an enjoyable experience at the Jackson Cavalier Roller RinkWhen a customer/patron has a concern
we encourage them to bring it to our attention when it is occurringIt is difficult to talk to both parties involved when a parent presents the problem when picking up their child at the end of the sessionÖur policy has always been to allow non skating parents in the facility complimentaryWe encourage all parents to stay during the session especially if they are aware of conflict with another individual that may be attending the same evening.We never have issues with either party when they attend individuallyOur policy is to assess each situation on an individual basis and take action based on the alleged eventSometimes an individual will be given a time out and asked to sit on the bench for a certain amount of timeRepeat occurrences result in being expelled from the facility for a determined time periodOn several rare occurrences we have involved law enforcement when patrons were not following our guidelinesNormally all conflict is able to be handled by management and resolvedSubmitted by Dale Whetsel
Owner/M.Jackson Cavalier Roller Rink***
*** *** ***