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Jackson Construction and Remodel

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Jackson Construction and Remodel Reviews (6)

Remodel Gone Horribly WrongWe hired the Jackson brothers to remodel our house, but instead they left us with unfinished tile floors, a crooked doggy door, sloppy paint on our ceilings and trim, no support under our bathtub and a master shower that had to be completely redone because the shower pan had large cracks in it and the grout lines for the tile were uneven They left an old bathtub and toilet by our curb for weeks, and an old toilet on our patio that we had to remove ourselvesWe would never hire them again or recommend them

Remodel Gone Horribly Wrong. We hired the Jackson brothers to remodel our house, but instead they left us with unfinished tile floors, a crooked doggy door, sloppy paint on our ceilings and trim, no support under our bathtub and a master shower that had to be completely redone because the shower pan had large cracks in it and the grout lines for the tile were uneven.

They left an old bathtub and toilet by our curb for weeks, and an old toilet on our patio that we had to remove ourselves. We would never hire them again or recommend them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This complaint wasn't resolved to our satisfaction and it should be noted that this company didn't meet their contractual obligation to us. The response from Jackson Construction and Remodel states that: "We offered you a chance to accept your remaining refund of $1,172.85 by June 10, 2014 by signing and dating the attached Agreement by 5:00pm PST on June 7, 2014. Instead, you chose not to sign the Agreement and file complaints, which means that we are done negotiating and will go our separate ways." This remaining refund that they speak of is not even close to the $7178.06 that is owed to us for work paid for but not completed and work completed in an unsatisfactory manner. Since they are not willing to pay us what they owe us, we have decided to take other action. 
Thank you for assisting us with this matter.
Best regards,
[redacted]

Dear [redacted] and [redacted], 

As we stated in an email to you on June 5, 2014, we sought out two highly qualified law firms who specialize in residential construction law. Both reviewed the claims and information you provided to us (e.g. emails, texts, pictures, draft settlement...

agreements, etc.), as well as our own facts and documentation. Both sets of attorneys (who regularly handle ROC cases) independently and resolutely concluded that your case will be quickly dismissed in an ROC hearing or any court of law as soon as they hear you denied access to the contractor and didn’t grant due process to inspect or correct the issues onsite, but instead hired a 3rd party contractor to fix those issues. Just to explain how the system works, for any issue that requires a correction order, the ROC resolution process requires that the homeowner give the original contractor due process under the Purchaser Dwelling Act to correct those issues themselves. Even if it takes longer than expected, and even if the homeowner dislikes the contractor, the original contractor has the right to inspect and correct those issues onsite. Unfortunately, by refusing to let the original contractors return to the site to inspect or correct the issues, and instead choosing to hire a new subcontractor, you forfeited your legal right to hold the original contractor liable for any third party work or cost of repairs. We don’t “hate you”, as you and your new subcontractor implied. On the contrary, we want you to be highly satisfied with the quality of your remodel and we want to be fair with you in terms of refunding you for work not completed. However, we will not refund costs for work done by any 3rd party contractors or work done independently by the homeowner. We will not refund any further amount until you agree to the terms of the attached Settlement Agreement, which states that you agree to accept $2,135.75 as full payment to settle the outstanding debt, and agree not to hold Jackson Construction and Remodel LLC liable for any 3rd party costs, or submit public complaints. Whether you agree or not, we are qualified contractors… we've never received one complaint before. You are the first. Our primary issue was that they were slower than your expectations, which happened because there was no deadline agreed upon at the start of the project. In fact, you gave us verbal permission to “take the time you need” which we interpreted as permission to take on other jobs simultaneously and attend to your job as our capacity allowed. Completion dates only started to be discussed well into the project, culminating in your email on May 4th saying that we had until May 30th to finish. Instead, you “fired” us on May 8th and denied us access to complete the work before May 30th. Keep in mind that we didn’t abandon the site, you refused to let us return to the job to finish our work, which included making many of the corrections you listed before final sign-off. Now, this won’t make you feel any better, but you should know that we significantly underbid your job, so in the end you’re paying about market price. Additionally, we completed more work than you gave us credit for. Our attorneys reminded us that you’re not a qualified estimator – but we are. Courts will acknowledge that. And they said that the law favors facts, not opinions or inaccurate assessments or institutions. Under the Purchaser Dwelling Act, “due process” is the critical fact that you neglected to follow.  We know our rights. And we know the process. We will not continue to be bullied or “shaken down” for money beyond this Agreement. If you disagree, you are most welcome to file a complaint with the ROC, on social media, and call our attorneys (or any attorney) to discuss.  In fact, I asked our attorneys this question, “Assume that you were representing the homeowner, how would you defend their case?” They replied saying, “I wouldn’t because I can’t win.” We offered you a chance to accept your remaining refund of $1,172.85 by June 10, 2014 by signing and dating the attached Agreement by 5:00pm PST on June 7, 2014. Instead, you chose not to sign the Agreement and file complaints, which means that we are done negotiating and will go our separate ways.

Sincerely,[redacted]

Jackson Construction and Remodel LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This complaint wasn't resolved to our satisfaction and it should be noted that this company didn't meet their contractual obligation to us. The response from Jackson Construction and Remodel states that: "We offered you a chance to accept your remaining refund of $1,172.85 by June 10, 2014 by signing and dating the attached Agreement by 5:00pm PST on June 7, 2014. Instead, you chose not to sign the Agreement and file complaints, which means that we are done negotiating and will go our separate ways." This remaining refund that they speak of is not even close to the $7178.06 that is owed to us for work paid for but not completed and work completed in an unsatisfactory manner. Since they are not willing to pay us what they owe us, we have decided to take other action. 
Thank you for assisting us with this matter.
Best regards,

Remodel Gone Horribly Wrong. We hired the Jackson brothers to remodel our house, but instead they left us with unfinished tile floors, a crooked doggy door, sloppy paint on our ceilings and trim, no support under our bathtub and a master shower that had to be completely redone because the shower pan had large cracks in it and the grout lines for the tile were uneven.

They left an old bathtub and toilet by our curb for weeks, and an old toilet on our patio that we had to remove ourselves. We would never hire them again or recommend them.

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Address: 4366 E. Branded Court, Gilbert, Arizona, United States, 85297-9520

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